Experts Reviews · Company report
Hadaway Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%52+3.7Craft & service penalty98−0.2Momentum penalty58−4.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Hadaway Cleaning & Restoration

Battle Creek, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.8★ from 69 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hadaway Cleaning & Restoration is better than 82% of rug cleaning.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hadaway Cleaning & Restoration is better than 74% of rug cleaning.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hadaway Cleaning & Restoration is better than 98% of rug cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hadaway Cleaning & Restoration is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hadaway Cleaning & Restoration is better than 58% of rug cleaning.C
58
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hadaway Cleaning & Restoration is better than 52% of rug cleaning.C
52

Reviews for your job

Customers hired Hadaway Cleaning & Restoration for 8 kinds of job.

Hadaway Cleaning & Restoration for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Water damage-related cleanup & repair”

DanielLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Mike and his team were attentive and communicative through the whole process! Highly recommend!

Reasonable priceFlood restorationFlood cleanupWater removal
Teresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding customer service. Very professional and friendly. The clean-up was fast and they did an excellent job. I would highly recommend this company.

Great priceWater damage-related cleanup & repair
Aidan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great response time. Professional service.

Water damage-related cleanup & repair
Katelyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very grateful to have Brian come out and help. Our basement actively had water coming in, and he made sure we got the help we needed to start cleaning and fix the problem. Definitely put my anxious self at ease while home alone with my daughter.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend. Very professional and easy to work with.

Water damage-related cleanup & repair
Wendi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team is very thorough, prompt, professional & take great care of your belongings! Not to mention they are kind & considerate.

Fire damage cleanup & repairWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
JulieLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If you need a fast solution to water damage, this is your company! The fast response was amazing, and the crew is awesome! Magic Mike in a entirely different perspective! Thank you Hadaway!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Andy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mike and his crew did a fantastic job. They were here within a half an hour of our first car and Helped us avoid a lot of potential damage. I highly recommend and would use them again. Thanks Mike!

Carpet cleaningFlood cleanupFlood restoration+ Responsiveness+ Punctuality+ Quality
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The Brian, Mike & Josh from Hadaway responded immediately & professionally to our water damage claim. Their expert drying of our flooring, walls & carpet prevented further damage. They documented the damage & wrote up all the paperwork for our insurance which made a tough situation a lot less stressful. They quickly…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Tony16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very clean and professional. I would definitely recommend them to my friends.

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I found myself standing in my dinning room with water pouring from my ceiling. Hadaway came immediately to my house assuring me everything would be cleaned up as quickly as possible. They came through with their promise. They were in constant contact with me along the process offering their help where ever possible.…

Water damage-related cleanup & repair
CeciliaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brian and his team arrived shortly after my call and began work. they are awesome! professional, courteous, work in sync and harmoniously, upbeat, hard workers, efficient, never begrudging the dirty job they were tasked with, pleasant, professional, and extremely thorough. Knowledgeable about what items are…

Water damage-related cleanup & repairSewage cleanup+ Responsiveness+ Punctuality+ Quality
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Hadaway in various applications over a 6 year period. Every time my clients or myself use them, they do an outstanding job. Whether it’s a water/sewage clean up, fire restoration, carpet cleaning, or just a good ole fashioned pressure wash, they deliver exceptional results. Hadaway is not only…

Fire damage cleanup & repairWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
CharlesLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hadaway Cleaning is the trusted source for restoration. They bring a caring touch to a tumultuous time. Trustworthy and competent. I don’t wish the circumstances on you which would compel your need to call them. However, when the need is great, Hadaway is who you call.

Fire damage cleanup & repairWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called first thing in the morning after finding water in the basement. Brian and his team arrived to help soon after my call. Their attention to detail, solving the problem and providing the necessary equipment to get the job done surpassed my expectations! Was grateful for their prediction on time frame to finish.…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Dan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve worked with the team at Hadaway many times over the years; both as a customer and thru my clients as their insurance agent. I really can’t say enough about their expertise in the field of restoration. They are true professionals who have seen all there is to see. And they are also a group of kind and…

Water damage-related cleanup & repair
Brandon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve used Hadaway Cleaning and Restoration for some rain water damage and again for a broken pipe. Josh, Mike and their team are fantastic. They are quick to respond, honest, and great at what they do. I would recommend Hadaway Cleaning and Restoration to anyone.

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Flood cleanupWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
Doug15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Richard5 years ago★★★★★

Rating only, no written review.

Water damage-related cleanup & repairSewage cleanup+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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