Water damage restoration service · Battle Creek, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%52+3.7Craft & service penalty98−0.2Momentum penalty58−4.2Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 50 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★69 Google reviews · 24 photos
94%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite prompt arrival, clear communication, and professional handling of water damage, smoke restoration, and exterior cleaning services. Recurring themes include responsive staff who assist with insurance documentation and reasonable pricing. However, low-star reviews indicate instances where personal property was lost or landscaping was damaged during jobs, with limited follow-up resolution for the affected homeowners.
Google rating: 4.8 out of 5 from 69 reviews (94% five-star).
Reviews on this page: 69 Google reviews (58 with written comments, 1 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: September 25, 2026.
Service: Rug Cleaner serving Battle Creek, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
This companyRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hadaway Cleaning & Restoration: 82/100 on this factor. Category median: 95.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hadaway Cleaning & Restoration: 74/100 on this factor. Category median: 94.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hadaway Cleaning & Restoration: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hadaway Cleaning & Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hadaway Cleaning & Restoration: 58/100 on this factor. Category median: 100.C
58
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hadaway Cleaning & Restoration: 52/100 on this factor. Category median: 61.C
52
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
4.8of 5
5 stars6594%
4 stars11%
3 stars00%
2 stars11%
1 star23%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
98%praise
Praise11398%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price350%
Reasonable350%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3228%
Quality & results2623%
Speed & response2219%
Would recommend2219%
Communication54%
Price & value43%
Honesty & trust43%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike and his team were attentive and communicative through the whole process!”
“When no one else could figure out where a leak was coming from, Hadaway did and fixed it same day.”
“They were easy to work with and kept me informed in a timely manner.”
“Hopefully you don’t have any water or fire issues anytime soon, but if you do, I highly recommend Mike, Josh, and the guys at Hadaway.”
“After his assessment he explained thoroughly what needed to be done to restore my home, the step by step process, how long it would take.”
“Was worth every penny for them to clean the windows.”
“These people honestly care and treated me like family.”
People customers mention
Mike5 reviews
Josh3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hadaway Cleaning & Restoration for 8 kinds of job. Pick one to see what they paid and said.
Ppnzoo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We have used Hadaway for a number of years, usually for gutter cleaning and about every 3-4 years for power washing our house. This year we also had them clean the inside and outside of the windows and clean the front sidewalks. The house and sidewalks look spectacular, and the windows are very clean.
Everyone we…
TtracyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
I've used Hadaway twice because Josh Hammer was fantastic. However, the first time a large box of vintage brass candlesticks and such were lost by them. They confirmed that they had them at one point but lost them. It's too expensive to replace them now. 😞
DDanielLocal Guide · 79 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Mike and his team were attentive and communicative through the whole process! Highly recommend!
SSheenaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
The best of the best. When no one else could figure out where a leak was coming from, Hadaway did and fixed it same day. 10/10 recommend
HHeidiLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They washed all the windows in my condo. Zach came back to clean off some mold in the sunroon and finished the washing of the 10 there. All did a great job and were as nice as could be. The price was very reasonable. It saved me trying to do it all and I would not have done as good a job. They were easy to work with…
Great priceInterior & exterior window cleaning
LLish6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Did a wonderful job. Always have done our cleaning every season and we have always been very happy . The guys were so friendly and courteous. Great job guys. Thank you again.
We have used Hadaway for a number of years, usually for gutter cleaning and about every 3-4 years for power washing our house. This year we also had them clean the inside and outside of the windows and clean the front sidewalks. The house and sidewalks look spectacular, and the windows are very clean.
Everyone we have dealt with at Hadaway has been great to work with.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning, Power/pressure washing, Rooftop/skylight cleaning, Service not listed
J
Joseph Hadaway SrLocal Guide · 141 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
I've used Hadaway twice because Josh Hammer was fantastic. However, the first time a large box of vintage brass candlesticks and such were lost by them. They confirmed that they had them at one point but lost them. It's too expensive to replace them now. 😞
D
Daniel BetkeLocal Guide · 79 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
They washed all the windows in my condo. Zach came back to clean off some mold in the sunroon and finished the washing of the 10 there. All did a great job and were as nice as could be. The price was very reasonable. It saved me trying to do it all and I would not have done as good a job. They were easy to work with and kept me informed in a timely manner.
This is the best kind of company!
Price assessment: Great price
Services: Interior & exterior window cleaning
Response from the owner · a year ago
Thank you for the kind feedback. We’re happy that we could help.
L
Lish ML6 reviewsiTotal number of Google reviews Lish has written across all businesses on Google Maps, not just this one.
Did a wonderful job. Always have done our cleaning every season and we have always been very happy . The guys were so friendly and courteous. Great job guys. Thank you again.
Response from the owner · a year ago
Thank you for the kind feedback!
T
Teresa Rayman1 reviewiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Outstanding customer service. Very professional and friendly. The clean-up was fast and they did an excellent job. I would highly recommend this company.
Price assessment: Great price
Services: Water damage-related cleanup & repair
Response from the owner · a year ago
Thank you for the kind works. We’re happy we could help. Thank you from all of us at Team Hadaway.
B
Brian Mick3 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Hadaway has cleaned my house for years and every time is exceptional. I had the pleasure of meeting the next generation of workers today and their professionalism was impressive. I highly recommend this company.
Response from the owner · a year ago
Thank you for the kind words Brian and thank you for the continued support.
