Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Haight Carpet & Interiors holds a 4.9/5 rating from 335 reviews, with the owner responding to 55% of feedback. Customers frequently praise punctual installation teams, clear communication, and helpful guidance during product selection and quoting. Recurring themes highlight efficient scheduling, professional conduct, and satisfactory pricing for residential and commercial flooring projects. However, some lower-rated reviews criticize delayed appointments, incorrect material shipments, and unresolved post-installation issues such as uneven surfaces or missed repairs.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
335 Google reviews we collected
Phrases our text analysis found in 299 written reviews
How often each topic comes up in the written reviews
We read 299 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a really nice job on that part, photo attached.”
“The product, installation, and customer service were top notch.”
“Customer experience is worst at best.”
“The price was outstanding, the installation team showed up on time, did a top-notch job and left the house spotless.”
“I highly recommend Haight Carpet & Interiors for your house flooring needs.”
“If one cannot spend time in explaining and helping customers with their choices/ materials, I would definitely stay away.”
“Randy took his time showing me the floor samples and explaining the differences.”
“this review is based solely on the sales appointment because i was ignored beyond that.”
“He spent a great deal of time in our home taking detailed measurements, listening carefully to our needs and concerns, and educating us about our options.”
“We agreed, despite the price, and he sent his "concrete guy" over.”
“They were all extremely friendly and not at all pushy - genuinely helped us out throughout the process!”
praise complaint · found by our text analysis, Google review wording unchanged.
I had a great experience with this company. Randy took his time showing me the floor samples and explaining the differences. The installers were top notch. Timely, professional and respectful. I am so delighted with my new floors!
We are SO happy with our new flooring. Jacob S listened to what we were looking for, came up with a plan, and before we knew it, our house was transformed. The product, installation, and customer service were top notch.
Great experience- the process was straightforward and the installation went very smoothly.
Haight Carpet replaced our entire carpeting in our house. The entire process was seamless, with Jacob Stucky visiting our home for measurements, estimates, ordering, scheduling and communications. The price was outstanding, the installation team showed up on time, did a top-notch job and left the house spotless.…
Our sales person, Randy, was great, he explained the issue with our existing flooring and what type of flooring we needed to replace it with. The Haight showroom had tons of samples so no problem picking out something we liked. We did the transaction through Costco, which was seamless (Randy walked me through it…
We booked Haight Carpet & Interiors through Costco and had an outstanding experience from start to finish. Randy Ditmars handled our initial consultation and coordinated everything. He was incredibly patient and thorough while helping us compare samples and find the right carpet. His communication was great, always…
4.9 ★★★★★ 335 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a great experience with this company. Randy took his time showing me the floor samples and explaining the differences. The installers were top notch. Timely, professional and respectful. I am so delighted with my new floors!
We are SO happy with our new flooring. Jacob S listened to what we were looking for, came up with a plan, and before we knew it, our house was transformed. The product, installation, and customer service were top notch.
Hi Lesley,Thank you so much for the kind review! We’re thrilled to hear you’re so happy with your new flooring. Jacob is excellent at listening and putting together a plan that fits exactly what customers want, so it’s great to know that came through for you.We really appreciate you taking the time to share your experience. Enjoy your floors, and please don’t hesitate to reach out if you ever need anything else!Best, Haight Carpet & Interiors
Great experience- the process was straightforward and the installation went very smoothly.
Thanks so much, Maria,We’re glad the process felt straightforward and that the installation went smoothly. That’s exactly what we aim for with every project.We appreciate you taking the time to share your experience. Enjoy your new flooring, and don’t hesitate to reach out if you ever need anything else!Best, Haight Carpet & Interiors
Haight Carpet replaced our entire carpeting in our house. The entire process was seamless, with Jacob Stucky visiting our home for measurements, estimates, ordering, scheduling and communications. The price was outstanding, the installation team showed up on time, did a top-notch job and left the house spotless. Jacob kept us up to date throughout the entire process and made it stress free. I highly recommend Haight Carpet & Interiors for your house flooring needs...you will also be a highly satisfied customer!
Hi William,Thank you for the great review! We’re glad the process of replacing the carpeting throughout your house went smoothly from start to finish. Jacob does an excellent job with the in-home visits and making sure everything stays seamless for our customers.We appreciate you taking the time to share your experience. Enjoy the new floors, and don’t hesitate to reach out if you ever need anything else!Best, Haight Carpet & Interiors
Our sales person, Randy, was great, he explained the issue with our existing flooring and what type of flooring we needed to replace it with. The Haight showroom had tons of samples so no problem picking out something we liked. We did the transaction through Costco, which was seamless (Randy walked me through it via email, he was always quick to respond). The installers were great, they had to remove the existing baseboards and replace them - there was no marks or scratches at all to the wall or baseboards (they even re-caulked the baseboards). They also had to install molding under the cabinets since the original flooring was thinner. They did a really nice job on that part, photo attached.
Thank you so much for the wonderful review! We’re delighted to hear that Randy was able to help you understand your flooring needs and guide you through the Costco process from start to finish. We’re also especially pleased to hear how impressed you were with our installation team. Removing and reinstalling baseboards—and getting all those finishing details just right—takes a lot of care and craftsmanship. Thank you for trusting Haight Carpet & Interiors with your home. We truly appreciate your business and hope you enjoy your beautiful new floors for many years to come! —The Haight Carpet & Interiors Team
We booked Haight Carpet & Interiors through Costco and had an outstanding experience from start to finish. Randy Ditmars handled our initial consultation and coordinated everything. He was incredibly patient and thorough while helping us compare samples and find the right carpet. His communication was great, always prompt to reply at all hours whenever questions came up. The installation team was professional, fast, and delivered great results. We couldn't be happier with the outcome
Thank you so much, Addison! We’re delighted to hear you had such a great experience from start to finish. Randy takes a lot of pride in helping our customers find just the right flooring, and we’ll be sure to share your kind words with him and our installation team. Thank you for trusting Haight Carpet & Interiors with your home and for choosing us through Costco. We truly appreciate your business and hope you enjoy your new carpet for many years to come!
We recently worked with Haight Carpet for a second time and their whole process and quality was amazing! Michael from the sales team helped us to finalize the carpet selection, and patiently walked us through the choices and pricing/financing, etc. Others from the team (including the owner) pitched in to help! They were all extremely friendly and not at all pushy - genuinely helped us out throughout the process! The carpet installers were very professional and completed the work within 2 days for the whole house carpet! The carpet was very well installed and looked beautiful and seamless! Very smooth and professional team work overall and very friendly crew! I would definitely work with Haight Carpet in future and recommend them!
Hello Saurabh,Thank you for coming back to us for a second project—and for the great feedback! It’s wonderful to hear the process and quality were amazing again. Michael and the team will be glad to know you had another excellent experience.We really appreciate your continued trust and the kind review. Looking forward to working with you again whenever you need us!Best, Haight Carpet & Interiors
I’ve relied on Haight 3 or 4 times over the last 20 years for a variety of carpeting jobs. Every time, they have been amazing. Most recently, Jacob Stucky was terrific to work with. When I needed to prepare my house for sale, Jacob worked with me to get a very competitive bid, and he kept me informed about the schedule for delivery and installation. The install crew also deserves a positive review because they worked hard during the hottest days of the month, and even worked extra hours over the weekend to meet my tight schedule. All in all, Haight provided a quality product and did outstanding work, so I am happy to give them a super review.
Gerry, thank you so much for your kind words and, especially, for trusting Haight with your flooring needs over the past 20 years! We’re grateful for your continued business. It’s wonderful to hear that Jacob took such good care of you and that our installation crew went the extra mile to meet your schedule, especially during those hot summer days. We’ll be sure to pass along your compliments to everyone involved. Thank you again for your loyalty and for taking the time to leave us such a great review. We truly appreciate it!
Haight was very flexible with us regarding product availability and installation. Their installer was on time and amazingly by himself. He did a great job. Highly recommended.
ohn, thank you for your recommendation! We're so glad we could accommodate your schedule and product needs. It's especially rewarding to hear that our installer impressed you with both his craftsmanship and efficiency. We appreciate your business and hope you enjoy your new flooring for many years to come. Thank you for choosing Haight Carpet & Interiors!
We used Haight to install LVP and tile throughout our home. This was a big project, and we were understandably nervous about choosing the right products and ensuring a high-quality, timely installation. Haight delivered on every front. We worked with Koleton to select the right flooring and develop a quote for the project. He spent a great deal of time in our home taking detailed measurements, listening carefully to our needs and concerns, and educating us about our options. We later visited the Haight showroom in Woodinville, where the front desk team and the owner already knew our names and the details of our project the first time we walked in. We explored the products further and asked approximately one million questions, all of which the team answered patiently and thoroughly. Koleton followed up with a detailed, line-item quote and took additional time to help us understand exactly what each item represented. There were no surprises. We received bids from several other well-respected flooring companies, but none offered the same level of detail, professionalism, and transparency as the Haight team. Ultimately, that made our decision an easy one. The installation crew assigned to our home was incredibly experienced and professional. Our project included removing all of the existing flooring, installing tile in two bathrooms and the laundry room, and installing LVP throughout our approximately 4,000-square-foot home. The entire project took just six days. The crew foreman, Stan, was an excellent communicator and a highly skilled craftsman. Each morning, he explained which areas of the house the crew would work in, which furniture they would move, and what they expected to accomplish that day. At the end of each day, we walked through the completed work and discussed the schedule for the following day. I really appreciated being able to review the progress daily and ask questions along the way. We are incredibly happy with the outcome. The floors look absolutely stunning, and we could not be happier with either the process or the investment we made in our home. We highly recommend Koleton, Stan, and his installation team, and everyone at Haight.
Robin, thank you for such an incredibly thoughtful and detailed review! It means a great deal to all of us that you took the time to share your experience. We're delighted that Koleton was able to guide you through such a significant project with the level of detail, transparency, and communication you were looking for. We believe an informed customer is a confident customer, so it's especially rewarding to hear that our team helped make the process comfortable from the first in-home visit through your showroom experience. We'll also be sure to share your kind words with Stan and the installation team. They take tremendous pride in their craftsmanship, communication, and attention to detail, and I'm sure they'll appreciate hearing how much their efforts meant to you.
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
