Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
Customers frequently praise the knowledgeable staff, competitive pricing, and professional delivery services, noting that employees provide helpful product advice without pressure. However, recurring complaints highlight inconsistent customer service, including instances of being ignored in-store and delayed or unsuccessful repair attempts for appliances under warranty.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
738 Google reviews we collected
Phrases our text analysis found in 598 written reviews
How often each topic comes up in the written reviews
We read 598 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was attentive and responsive and helped me with the purchase of a filter for my refrigerator and Eddy was helpful with info about mattresses.”
“I had a problem with replacement parts from the manufacturer and they took care of it quickly and solved my problem.”
“I had a great experience purchasing a new dishwasher at Hailey's Appliance online.”
“This is just our experience and it has been horrible from beginning to end!”
“We highly recommend Hailey's Applince and will definitely be repeat customers!”
“…know anything and don't know anything about what they're working on, would not recommend them to anybody poor customer service also…”
“Great price and helped me load the stove on my truck to bring home that day!”
“She answered all of my questions and we were in and out very quickly.”
“He is well mannered, trustworthy and I never feel uncomfortable with him in the house.”
praise complaint · found by our text analysis, Google review wording unchanged.
The staff was attentive and responsive and helped me with the purchase of a filter for my refrigerator and Eddy was helpful with info about mattresses.
This was a very pleasant visit. I didn't get the women's name in part and service however, she was very nice and very helpful. I came in thinking, I owned a samsung refrigerator and turned out it was a whirlpool, and they actually work on whirlpool refrigerators. She was very knowledgeable about what could be going…
I had a problem with replacement parts from the manufacturer and they took care of it quickly and solved my problem. I highly recommend them!
Noah is an excellent technician. He always knows just what is wrong and fixes it quickly. He is quick to offer alternative advice or suggestions when necessary. He is well mannered, trustworthy and I never feel uncomfortable with him in the house. He does his job well!
We had a great experience dealing with Hailey s. Great service and price on the washer and dryer we bought. Rebecca and Lacey were outstanding!
Excellent customer service and very knowledgeable staff. She answered all of my questions and we were in and out very quickly.
4.8 ★★★★★ 738 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The staff was attentive and responsive and helped me with the purchase of a filter for my refrigerator and Eddy was helpful with info about mattresses.
This was a very pleasant visit. I didn't get the women's name in part and service however, she was very nice and very helpful. I came in thinking, I owned a samsung refrigerator and turned out it was a whirlpool, and they actually work on whirlpool refrigerators. She was very knowledgeable about what could be going wrong with the the ice maker on refrigerator and she set up the appointment for the gentleman to come and check it and ordered the part. She was amazing, and she was very kind. I would recommend highly going to Haley's.
Always helpful!
I had a problem with replacement parts from the manufacturer and they took care of it quickly and solved my problem. I highly recommend them!
Noah is an excellent technician. He always knows just what is wrong and fixes it quickly. He is quick to offer alternative advice or suggestions when necessary. He is well mannered, trustworthy and I never feel uncomfortable with him in the house. He does his job well!
We had a great experience dealing with Hailey s. Great service and price on the washer and dryer we bought. Rebecca and Lacey were outstanding!
Excellent customer service and very knowledgeable staff. She answered all of my questions and we were in and out very quickly.
Friendly and helpful.
I will go nowhere else to purchase an appliance. The customer service is outstanding and the sales guys on the floor actually have knowledge of the product that they are selling. Go see Lucas in sales he’s exceptional.
The showroom is well laid out and has plenty of inventory available to see. All the staff were friendly and welcoming. I spoke with Rebecca prior to coming in and worked with her once I got to the store. She was very helpful and showed me all the features of every washer I wanted to look at and had a great knowledge of each one which was very helpful to me. Ultimately, she helped me in the final decision and made the process easy for me and I feel like I made the best choice with the information she gave me. I have purchased appliances online before, but the level of service I received by showing up in person and seeing the options has a lot of value. I really appreciate Rebecca and her approach to helping me. One thing I have to add is the professionalism, kindness, and customer service is greatly appreciated. Rebecca was such a kind, nice person with a lot of knowledge about her products. I will definitely be going back to Hailey soon to replace my dryer as well.
Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
