Hair salon · Castle Pines, CO · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%92+24Value 15%97+14.8Craft & service penalty99−0.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★172 Google reviews · 23 photos
99%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$72typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Hair by Victoria five stars based on 172 reviews, with the owner responding to 99% of them. Clients frequently praise the stylist for punctuality, flexible scheduling, and clear communication, noting that she listens to specific requests and delivers desired cuts, color, and treatments. The private studio environment and reasonable pricing are also common positive themes. One recurring criticism involves unexpected additional fees for toner during highlighting services and uneven color placement, though these instances are rare compared to the overall positive feedback.
Google rating: 5.0 out of 5 from 172 reviews (99% five-star).
Reviews on this page: 172 Google reviews (163 with written comments, 28 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 8, 2026.
Service: Hair Salon serving Castle Pines, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Hair by VictoriaHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hair by Victoria: 94/100 on this factor. Category median: 88.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hair by Victoria: 92/100 on this factor. Category median: 84.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hair by Victoria: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hair by Victoria: 97/100 on this factor. Category median: 97.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hair by Victoria: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
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Bar = this company · dark tick = category median.
Star ratings
172 Google reviews we collected
5.0of 5
5 stars17099%
4 stars00%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 163 written reviews
99%praise
Praise18799%
Complaints21%
Price
What customers reported paying
$72+23% vs typical hair salons
Middle half of what 41 customers paid ($56–$174) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5429%
Quality & results5026%
Would recommend4725%
Communication158%
Speed & response137%
Honesty & trust63%
Price & value42%
What customers talk about
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She's friendly and her hair salon is very comfortable and private.”
“Victoria did an amazing job on my daughter's first-ever hair color and balayage!”
“I highly recommend Victoria for your next hair appointment.”
“She listened to what I wanted and gave me exactly what I described.”
“She worked quickly, but the result turned out so well.”
“She’s talented, kind, and genuinely cares about her clients.”
“Also I called other places and Victorias was the only place with a reasonable price .”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hair by Victoria for 7 kinds of job. Pick one to see what they paid and said.
KieuLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have been seeing Victoria every 10 weeks for a year and a half and I have always been happy with the results. She's friendly and her hair salon is very comfortable and private. I highly recommend Victoria for your next hair appointment.
Paid $60–80Haircut
KellyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
After many bad haircuts and the perpetual search for a good haircut for my difficult, curly hair, I thankfully found Victoria. She was perfect. I didn't give her millions of details, she just picked it up, and read me well. I finally found my BHGFL. Best HairGirl For Life!
Paid $60–80Haircut
Matthew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing. My head feels balanced. The haircut Victoria gave me made me feel confident about how I looked. I am not able to think of one thing that I would want better!
Paid $40–60Haircut
Asako3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I strongly recommend Victoria, the hairstylist, if you are looking for stylish, intricate hairstyles regardless of your hair texture. I don't take her skill set for granted because I was one of those who had been looking for a stylist who could handle my thick Asian hair, which is extremely hard to find in the…
Paid $60–80HaircutHairstyling
Tabitha1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Victoria has been cutting my hair for almost 5 years now and my hair has always looked amazing. At my latest appointment, I got my first highlights and they look amazing!! She helped me figure out exactly what I wanted and it looks exactly like the picture! Thanks Victoria!!
Paid $140–160Hair highlighting
Jacob4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Victoria is wonderful! Found her on google and have gone multiple times since. Uses very nice products and is great at listening to exactly what you want. Super easy to book with as well even got me in last minute. Definitely recommend!
I have been seeing Victoria every 10 weeks for a year and a half and I have always been happy with the results. She's friendly and her hair salon is very comfortable and private. I highly recommend Victoria for your next hair appointment.
Price: $60–80
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 2 weeks ago
Great to hear nice feedback from you Kiều. I appreciate your business and a nice review.
Kelly LynchLocal Guide · 14 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
After many bad haircuts and the perpetual search for a good haircut for my difficult, curly hair, I thankfully found Victoria. She was perfect. I didn't give her millions of details, she just picked it up, and read me well. I finally found my BHGFL. Best HairGirl For Life!
Price: $60–80
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Response from the owner · 2 weeks ago
You have beautiful hair for me to perform. I am glad it works for both of us. I appreciate your business and the kind review. I look forward to your return.
Matthew4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Amazing. My head feels balanced. The haircut Victoria gave me made me feel confident about how I looked. I am not able to think of one thing that I would want better!
Price: $40–60
Services: Haircut
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Response from the owner · 3 weeks ago
Great to hear that you feel that way about your haircut. I enjoy our conversation as well. Thank you for a great review & your business. I look forward to your next haircut appointment.
Asako “Mandy” Jackson3 reviewsiTotal number of Google reviews Asako has written across all businesses on Google Maps, not just this one.
I strongly recommend Victoria, the hairstylist, if you are looking for stylish, intricate hairstyles regardless of your hair texture. I don't take her skill set for granted because I was one of those who had been looking for a stylist who could handle my thick Asian hair, which is extremely hard to find in the outskirts of Denver. Her studio has a welcoming feel that represents Victoria’s motto of the service—one at a time from the heart--so you will love that, too.
Price: $60–80
Services: Haircut, Hairstyling
Response from the owner · 2 weeks ago
Thank you for a nice review. I appreciate your business and look forward to your return.
David Klein1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Victoria was absolutely wonderful! I brought her in a photo of the perm I was wanting and she went all out for me. Would highly recommend, I’ve never loved my hair more!!!
Services: Perms, Haircut, Hairstyling
Response from the owner · 2 months ago
It was great to know that I gave you your first perm the way you wanted it. I enjoyed our conversation and appreciate your business. Enjoy your new perm and I look forward to your return.
consuelo station6 reviewsiTotal number of Google reviews consuelo has written across all businesses on Google Maps, not just this one.
Yesterday, i meet Victoria the first time for a consultation, but she has a cancelation at 6:30pm and she end up see me at 7:00 pm and instead of just a consultation, she did my hair, all over color and a little trim. I was very impressed, specially because how late it was.she finish around 8:30pm or so. She did a good job ,and also she was very nice and helpful. Thanks Victoria for making my day.🤗
Response from the owner · 2 months ago
I am very pleased that I can help making you happy about your hair. I appreciate a nice & prompt review and your business. I look forward to your return.
Tabitha1 reviewiTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Victoria has been cutting my hair for almost 5 years now and my hair has always looked amazing. At my latest appointment, I got my first highlights and they look amazing!! She helped me figure out exactly what I wanted and it looks exactly like the picture! Thanks Victoria!!
Price: $140–160
Services: Hair highlighting
Response from the owner · 2 months ago
Great to hear that you love your 1st highlights. It was a pleasure working with you
Cheryl Twombly2 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
I am out visiting family in Colorado for the Summer and was about six weeks overdue on getting my hair trimmed. I looked at reviews for several salons and am so happy I chose Hair by Victoria! Making an appointment was simple, and she took the time to listen to me on how I like my hair and made some great suggestions to update my style. I am so happy with the final result. Thank you Victoria!
Response from the owner · 2 months ago
Great to hear that I gave your the hairdo you love. I appreciate your kind review & your business. I look forward to your return.
