Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
Google reviewers rate Hair Depot Kannapolis 4.8 out of 5 based on 588 reviews, with the owner not replying to any feedback. Customers frequently praise the store for its reasonable prices, wide product selection, and helpful staff who assist with hair and fragrance needs. However, a recurring criticism involves perceived racial profiling, where several reviewers described uncomfortable experiences with employees staring or following them without offering greetings. Some also noted that specific product knowledge was lacking for certain items.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
588 Google reviews we collected
Phrases our text analysis found in 491 written reviews
How often each topic comes up in the written reviews
We read 491 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff is very kind and helpful and seems to genuinely care about helping you find what's best for your hair.”
“The people that work there not friendly and don't want to say hello.”
“Very wide selection, easy to find stuff and very reasonable prices.”
“I highly recommended very huge store good deals and have everything that you were looking for.”
“Great customer service I love coming here everytime Nivia was a wonderful service provider”
“Customer service was very good and prices are really responsive”
“…ed on four separate occasions and have purchased two units that I am genuinely pleased with the product selection is impressive, and one of the female…”
praise complaint · found by our text analysis, Google review wording unchanged.
Very wide selection, easy to find stuff and very reasonable prices. The staff is very kind and helpful and seems to genuinely care about helping you find what's best for your hair. This place is a lovely underrated spot. 💖
I keep seeing great customer service reviews, but I guess that’s only for a few people. I've never been impressed. The only good thing about this store is the products, except for the roll-on perfume I purchased tonight.
Good customer service, organized and clean store , and a large variety of products.
I love this place , literally a one stop shop. Got everything you need. And good quality with the best prices. Hands down I give it a 10 out of 10 ! ❤️
I like coming this place to restock my makeup and skincare :) Also a good selection of perfumes
Great customer service I love coming here everytime Nivia was a wonderful service provider
4.8 ★★★★★ 588 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very wide selection, easy to find stuff and very reasonable prices. The staff is very kind and helpful and seems to genuinely care about helping you find what's best for your hair. This place is a lovely underrated spot. 💖
Great prices and cologne.
I keep seeing great customer service reviews, but I guess that’s only for a few people. I've never been impressed. The only good thing about this store is the products, except for the roll-on perfume I purchased tonight.
It was really great assistance from staff. Really appreciated.
Got all the great stuffff
Great deal and prices
Very good customer service and good prices.
Customer service was very good and prices are really responsive
always good service
best service!
Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
