Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Hair of the Dog logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%60+14.5Value 14%84+11.9Replies to reviews 7%42+3Craft & service penalty75−2.5Momentum penalty76−2.4Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Hair of the Dog

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #113Position by Experts Score among all companies we track in this category. of 136 pet grooming · 4.8★ from 266 Google reviews

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Report card

Percentile vs other pet grooming (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hair of the Dog is better than 79% of pet grooming.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hair of the Dog is better than 60% of pet grooming.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hair of the Dog is better than 75% of pet grooming.B
75
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hair of the Dog is better than 84% of pet grooming.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hair of the Dog is better than 76% of pet grooming.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hair of the Dog is better than 42% of pet grooming.C
42

Reviews for your job

Customers hired Hair of the Dog for 7 kinds of job.

Hair of the Dog for dog grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 29/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog grooming”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 77
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 9 Google reviews tagged “Dog grooming”

Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The folks at Hair of the Dog are always very nice and friendly and you get that they really care about your dog. Our dog, Dexter, comes out clean and relaxed and extra cute with his little bandanna. It’s great to go in and be greeted first by Sophia and then further greeted by smiles from the rest of the staff. A good experience all around.

Great priceDog groomingDog nail trimming
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I genuinely don’t even know where to start with Hair of the Dog because they have been part of Thackery Binx’s life for SOOOO many years. I honestly feel like we were some of their very first customers, and at this point Myrissa and Daniel aren’t just his groomers, they are Aunt Myrissa and Uncle Daniel. We…

Customer photo from Ashley's review
Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Kaitlyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We’ve been taking our pup here for years! He can be rather particular and other groomers have not been able to work with him but they are amazing at Hair of the Dog! He doesnt even get nervous to be there, he’s relaxed and happy. They do such a good job too, he’s always so soft and handsome after!

Dog anal gland expressionDog groomingDog teeth brushing
DanielLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

So impressed. We took our Siberian Husky for the first time. Sarah did an amazing job and our pup feels sooooo good. Will be back

Customer photo from Daniel's review
Dog groomingDog teeth brushingDog full service grooming
TarrahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★

Was surprised when rebooking they said they could no longer accommodate us bc of our dogs behavior. They did upcharge us because bad behavior but they never discussed he was no longer allowed, they actually reassured us they would do better at his next appt and not need to be upcharged.

Customer photo from Tarrah's review
OverpricedDog grooming
AlexandraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Our pups love everyone at this grooming salon and they take such great care of them. We have been customers for many years. Highly recommend!

Customer photo from Alexandra's review
Great priceDog groomingDog bathing and blow dryDog teeth brushing
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Not a great experience. Would recommend traveling 3 extra mins west and visiting that groomer.

OverpricedDog ear cleaningDog anal gland expressionDog grooming
naiduLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Rating only, no written review.

Customer photo from naidu's review
Not sureDog grooming
BridgetteLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Customer photo from Bridgette's review
Great priceDog ear cleaningDog anal gland expressionDog grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 27%Overpriced 18%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming9—
Dog nail trimming5—
Dog full service grooming5—
Dog anal gland expression4—
Dog teeth brushing4—
Dog ear cleaning3—
Dog bathing and blow dry2—

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