Analyzing 10,156,54110.2M ReviewsFor 28,80428.8K Experts
Google reviewers rate Hamilton Appliance Inc. 4.6 out of 5 based on 57 reviews, with the owner responding to 98 percent of comments. Customers frequently praise the staff for being knowledgeable, friendly, and helpful in selecting appliances, while also noting punctual delivery, efficient installation, and competitive pricing for repairs. However, several low-star reviews criticize specific service interactions, citing instances of unprofessional behavior, unexpected price discrepancies, and a perceived preference for selling new units over repairing existing ones.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
57 Google reviews we collected
Phrases our text analysis found in 49 written reviews
How often each topic comes up in the written reviews
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The delivery driver was very professional, knowledgeable, customer service oriented.”
“Walked into the store on a Friday morning and was immediately greeted by Hannah.”
“I would highly recommend checking them out for any of your appliance needs.”
“Would not recommend this place.”
“The sales rep, Hannah, was very informative and was able to offer a great deal of knowledge on all those I was leaning towards.”
“I could understand paying a fee for even a diagnosis, but we had already provided the diagnosis AND the serial number and model.”
“I would highly recommend Hamilton Appliances to anyone looking for excellent service and quality appliance's.”
“Hannah and answered answered all of my questions throughout my purchase and throughout the delivery process.”
“I highly recommend this store to anyone looking for quality appliances or reliable repair services.”
praise complaint · found by our text analysis, Google review wording unchanged.
The delivery driver was very professional, knowledgeable, customer service oriented. And took time and care to insure that I was completely satisfied with my delivery and purchase.
I love supporting a small business over a corporate chain any day, and Hamilton Appliance did not disappoint! They had a nice sized display of refrigerator styles to offer on the floor . The sales rep, Hannah, was very informative and was able to offer a great deal of knowledge on all those I was leaning towards. It…
Staff were very kind, knowledgeable, and helpful with getting our washer picked out! Delivery was excellent, quick and accurate. Great experience.
Amy and her team at Hamilton Appliance will serve you will. We bought a pair of speedqueen washer and dryer, and couldn't be happier. They guided us through the decision process and got us a great price. Delivered the appliance, hooked it all up, and remain a valuable resource whenever we need them or have any issues with our purchase. Highly recommend!
I highly recommend this store to anyone looking for quality appliances or reliable repair services. The staff was friendly, knowledgeable, and took the time to answer all of my questions. I will definitely be returning for future appliance needs.
Amy is so knowledgeable about all appliances! She helps me look at different models and to select what was in my price range. Great people at this store
4.6 ★★★★★ 57 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
ABSOLUTELY AMAZING CUSTOMER SERVICE!!!
Jerry, thank you so much for the fantastic review! We’re thrilled that you received absolutely amazing customer service from our team at Hamilton Appliance Inc. We truly appreciate your support and look forward to helping you again!
The delivery driver was very professional, knowledgeable, customer service oriented. And took time and care to insure that I was completely satisfied with my delivery and purchase.
James, thank you for the wonderful review! We’re glad our delivery driver was professional, knowledgeable, and attentive throughout the process. Taking the time to handle your purchase with care and ensure your complete satisfaction is exactly the service we strive to provide. We appreciate you choosing Hamilton Appliance Inc. and look forward to serving you again!
I love supporting a small business over a corporate chain any day, and Hamilton Appliance did not disappoint! They had a nice sized display of refrigerator styles to offer on the floor . The sales rep, Hannah, was very informative and was able to offer a great deal of knowledge on all those I was leaning towards. It was so nice to have someone know so much about their products, so that I could make the best final decision. I would highly recommend checking them out for any of your appliance needs. I will definitely be a repeating customer when in the market to purchase my washer & dryer.
Thank you, Hilary, for supporting our small business! We’re thrilled Hannah’s knowledge helped you confidently choose the right refrigerator and that you enjoyed our selection. Your recommendation means so much to the Hamilton Appliance team. We look forward to welcoming you back when it’s time for your new washer and dryer!
Staff were very kind, knowledgeable, and helpful with getting our washer picked out! Delivery was excellent, quick and accurate. Great experience.
Thank you, Lisa! We’re so glad our team made choosing your washer easy and that the delivery was quick and accurate. We appreciate your kind words about our knowledgeable, helpful staff and are happy you had a great experience. We look forward to helping you again!
Amy and her team at Hamilton Appliance will serve you will. We bought a pair of speedqueen washer and dryer, and couldn't be happier. They guided us through the decision process and got us a great price. Delivered the appliance, hooked it all up, and remain a valuable resource whenever we need them or have any issues with our purchase. Highly recommend!
Thank you, Daniel! We’re thrilled that Amy and the team helped you find the right Speed Queen washer and dryer at a great price. It’s wonderful to hear that the delivery, installation, and ongoing support have all met your expectations. We truly appreciate your recommendation and look forward to helping you again whenever you need us.
I highly recommend this store to anyone looking for quality appliances or reliable repair services. The staff was friendly, knowledgeable, and took the time to answer all of my questions. I will definitely be returning for future appliance needs.
Thank you Natasha! Please let us know if we can be of service again & have a blessed day!
Amy is so knowledgeable about all appliances! She helps me look at different models and to select what was in my price range. Great people at this store
Thank you Nick!
Could not say enough great things! I’m a do it myself type and Hamilton sells you all the parts for the job!! Would recommend to everybody!
Thank you Tyler! We're happy to help!
Hamilton Appliance truly knows appliances! They are a local store that treats their customers right, not like the big box stores where you're just a number. I highly recommend Hamilton Appliance for both service on your existing appliances, or buying a new one.
Thank you Mike! Let us know if you need anything else from us and have a blessed day!
Walked into the store on a Friday morning and was immediately greeted by Hannah. She was very helpful and by asking good questions helped us figure out what we needed. We opted for a SpeedQueen washer and dryer set. Delivery the following Monday by Steve was on time and efficient. He took away the old and installed the new then gave us operating instructions and some helpful tips. Great experience!
Thank you so much for taking the time to leave us a review! We're so glad we could help you with your purchase. Please let us know if you ever have any questions & Happy New Year!!!
Analyzing 10,156,54110.2M ReviewsFor 28,80428.8K Experts
