Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Customers frequently praise Hampton Auto Repair for professional communication, reasonable pricing, and timely service on repairs like engine diagnostics and maintenance. Recurring themes include friendly staff, detailed explanations of needed work without pressure, and convenient drop-off options. However, some low-star reviews criticize high costs relative to vehicle value, delayed repairs requiring multiple visits, and instances where customers reported additional damage or poor customer service during the process.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
349 Google reviews we collected
Phrases our text analysis found in 265 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 265 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had called around town for quotes & Hampton Auto was by far the most professional.”
“Hampton Auto Repair continues to do a great job on our VW Beetle!”
“Do not waste your time or money here, spent money to have window operating correctly and you just get a damaged car in return.”
“Always quick and prompt with communication which is nice.”
“After I approved the repairs they finished the job without delay.”
“Thanks for the honesty, attentiveness, skill, professionalism & reasonable prices😁”
“Hmm Very expensive and you will leave there with more problems be ready.”
“From the moment you walk through the door, you’re treated with kindness, respect, and genuine care.”
“…H, TO THE STAFF, KEEP UP THE GREAT WORK, I definitely will b back and HIGHLY recommend this business…”
“Based on this outcome, I will not be returning, and I will be advising family and friends to avoid this location as well.”
“They’re polite, honest, and take the time to explain what your vehicle needs without making you feel pressured or talked down to.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Hampton Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
This is the first time I’ve had any work done by Hampton Auto Repair. Very satisfied with the service. I definitely will be returning, if I need more work done on my vehicle.
Every time I come here, I get good work done. I couldn't be happier with the quality of inspections and work done. This is the best shop around this area for sure.
I love Hampton Auto Repair! Jacob runs a very professional shop. His people skills are through the roof. The mechanics are all highly skilled and great people. So thankful to have them in my life! Hampton Auto Repair continues to do a…
1st time customer. I had called around town for quotes & Hampton Auto was by far the most professional. Fantastic with timely replies and communication. I never felt pressured to get unnecessary work done. They let me know what was most important at that time and gave me a break down list of what needed done in the…
I brought my Volvo in and was treated well. They even gave me a discount for paying CASH. very nice people to deal with. Great service not just on my car but personal as well.
Used them twice so far. Always quick and prompt with communication which is nice. The drop off option is a big plus, especially for people who get off late for work. Good pricing all the way around. The payment plans are useful too.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 41 | — |
| Auto engine diagnostic | 30 | — |
| Brakes | 25 | — |
| Steering & suspension repair | 25 | — |
| Tires | 23 | — |
| Air & cabin filter replacement | 11 | — |
| Electrical | 11 | — |
| Battery | 7 | — |
4.8 ★★★★★ 349 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional and courteous
Thank you for the 4-star review, Brian! We’d love to know how we can make your next visit a full 5-star experience. Appreciate you choosing us!
Great job in a timely manner!
Thank you, Fred! Glad we could get the job done well and in a timely manner. We appreciate your business!
This is the first time I’ve had any work done by Hampton Auto Repair. Very satisfied with the service. I definitely will be returning, if I need more work done on my vehicle.
Thank you, David! We appreciate you choosing us for your first visit. Glad you were satisfied with the service, and we’ll be here whenever your vehicle needs us.
Every time I come here, I get good work done. I couldn't be happier with the quality of inspections and work done. This is the best shop around this area for sure.
Thank you, Mike! We appreciate your continued trust and are glad you’re happy with our inspections and quality work. Your support means a lot to us!
Always professional and friendly. Wouldn’t go anywhere else.
Hi Debbie, thank you for your kind words! We're thrilled to hear you found our service professional and friendly. Looking forward to assisting you again.
I love Hampton Auto Repair! Jacob runs a very professional shop. His people skills are through the roof. The mechanics are all highly skilled and great people. So thankful to have them in my life! Hampton Auto Repair continues to do a great job on our VW Beetle! The Managers and Mechanics are excellent professionals and people. They all do a terrific job taking care of our car repair needs! Thanks so much Hampton Auto Repair!! Hampton Auto Repair took care of our 1999 VW Beetle again yesterday and everyone there keeps taking great care of us. Outstanding Repair shop good skilled managers and mechanics. Thanks once again guys...really appreciate each one of you!!! John and Betsy Pike.
Thank you so much for the kind words, John! We're grateful to have you as a customer and we'll continue to provide top-notch service to keep your car running smoothly. Jake is a great asset to our team!
1st time customer. I had called around town for quotes & Hampton Auto was by far the most professional. Fantastic with timely replies and communication. I never felt pressured to get unnecessary work done. They let me know what was most important at that time and gave me a break down list of what needed done in the future. Prices were absolutely reasonable. Friendly and professional is a rarity these days, I'll take it!
Thank you, Angela! We’re glad your first visit felt professional, pressure-free, and clear. We appreciate your kind words and look forward to helping with your future service needs!
I brought my Volvo in and was treated well. They even gave me a discount for paying CASH. very nice people to deal with. Great service not just on my car but personal as well.
Thank you, Victor! Glad you felt well taken care of and appreciated the cash discount. We appreciate your trust with your Volvo and kind words!
Used them twice so far. Always quick and prompt with communication which is nice. The drop off option is a big plus, especially for people who get off late for work. Good pricing all the way around. The payment plans are useful too.
Thank you, TJ! We appreciate you coming back and trusting us!
Great experience, other than charging me $15 for not paying cash I guess? But very polite and it was done quickly.
Thank you, James! Glad our team was polite and got you taken care of quickly. We appreciate the feedback on the card processing fees and your business. Card Merchants make it hard for small business’ these days! 😩
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
