Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts

Experts Reviews · Company report
Hampton Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%88+12.4Replies to reviews 7%73+5.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Hampton Auto Repair

Bay City, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 349 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hampton Auto Repair is better than 79% of auto repair shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hampton Auto Repair is better than 70% of auto repair shops.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hampton Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hampton Auto Repair is better than 88% of auto repair shops.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hampton Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hampton Auto Repair is better than 73% of auto repair shops.B
73

Reviews for your job

Customers hired Hampton Auto Repair for 8 kinds of job.

Hampton Auto Repair for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Air & cabin filter replacement”

Laurie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My experience with Hampton Auto, was phenomenal, they went out of their way to make sure your visit, was 150% accurate and that u were SATISFIED, THANK U, SO MUCH, TO THE STAFF, KEEP UP THE GREAT WORK, I definitely will b back and HIGHLY recommend this business

Great priceAir & cabin filter replacement
Anne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were very pleased with Hampton Auto. We were leaving on vacation and our air conditioner stopped working we called on Mon got it in on Wednesday and got it back the same day! Also took care of a few other issues That was our first visit but not our last. Very happy with the service!

Reasonable priceAir & cabin filter replacementService not listed
ErikLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Solid shop. Dennis communicates well and is knowledgeable. Prices are fair and the work is done right. Owner is a good man who does right by his employees. I will be back. Mercedes 300 GMC Acadia

Reasonable priceTransmissionAir & cabin filter replacementTires
Bradley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great customer service and excellent communication during the process.

Air & cabin filter replacementSteering & suspension repairBrakes
Jessy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I have been a regular customer with Hampton Auto Repair for over 5 years now, for regular vehicle maintenance and repairs when needed. I trust them with my vehicle every time and I am satisfied every time. The verbal communication with their customers is excellent. I also especially like that they are tech…

Great priceAir & cabin filter replacementSteering & suspension repair
CasandraLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Best Mechanics I've been to in long time. Always tell me what their going to do- Always do what they say. 5 STARS ON COMMUNICATION, They real n straight up. They helped me few times and worked with me, they went extra mile just to help out. My family members also go here. 100 percent happily satisfied. Thank you…

Great priceAir & cabin filter replacementAuto engine diagnosticService not listed
Tiffany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job diagnosing the repairs needed and worked with the warranty company to get everything covered by my service contract. Everyone at the shop is friendly and professional. I couldn't be happier, and I will gladly do business with them again.

Great priceAir & cabin filter replacementSteering & suspension repairElectrical
Robert2 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacement
HughEdited 4 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementBrakesBattery
PattieLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementSteering & suspension repairBrakes
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementTiresOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 60%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Oil change41—
Auto engine diagnostic30—
Brakes25—
Steering & suspension repair25—
Tires23—
Air & cabin filter replacement11—
Electrical11—
Battery7—

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