How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%88+12.4Replies to reviews 7%73+5.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREHampton Auto Repair
Bay City, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 349 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Reviews for your job
Customers hired Hampton Auto Repair for 8 kinds of job.
Hampton Auto Repair for auto engine diagnostic
Clear ✕All 30 Google reviews tagged “Auto engine diagnostic” · showing 20
Very professional and courteous
Used them twice so far. Always quick and prompt with communication which is nice. The drop off option is a big plus, especially for people who get off late for work. Good pricing all the way around. The payment plans are useful too.
Fuel pump issue. Car stopped running while shopping.. had it towed and the guys worked to get it in
I’ve had my cars serviced at Hampton Auto for years; as did my Dad and Mom. Quality professional service and staff! Wouldn’t go anywhere else.
Solid shop. Dennis communicates well and is knowledgeable. Prices are fair and the work is done right. Owner is a good man who does right by his employees. I will be back. Mercedes 300 GMC Acadia
Unfortunately Hampton auto had to fix another car repair place screw up. But James was very friendly. They looked over everything. Gave me a diagnostic report with levels of repairs that need to be done. From muffler to brakes ext. This is my moms car so having it fixed properly the first time is important!!! I…
A little biased here but this shop is incredible and no one in town competes with Hampton Auto in customer service and helping their customers.
Very satisfied with everything. Recommend them to anyone.
As always, I had a great experience at Hampton Auto. They take great care of their customers, even had a few issues with Car Shield that they took care of. They know exactly what to do. I can't say enough about the great work they do. I tell anybody who is looking for service to try them out. Thanks guys!
My check engine light is finally gone and my vehicle hasn't run so smoothly in years. Repaired and back on the road the next day! Thank you 😊
Fair pricing, quality parts and timely repair! They are extremely detailed, communicate clearly and did not push unnecessary services. All in all I'd say Hampton for the win 🏆
As always, straightforward and quick and simple no matter what the cost. Appreciate these guys for everything they do. Keep up the great work!
I totally trust my vehicle with Hampton Auto Repair. Excellent customer service. Great workmanship and the price is well worth the service you receive.
Honest work, happy with it.
After being told by the dealership that the car needed a new engine to the tune of $6,000, I headed straight to Hampton Auto for some advice. I have been going there for years because I trust them. They came up with a plan of regular enhanced maintenance that likely will get me many more miles out of the present…
Best Mechanics I've been to in long time. Always tell me what their going to do- Always do what they say. 5 STARS ON COMMUNICATION, They real n straight up. They helped me few times and worked with me, they went extra mile just to help out. My family members also go here. 100 percent happily satisfied. Thank you…
They are very knowledgeable and professional. They have always done a excellent job for us. 👏
Took my 95 Tahoe in with quite a few leaks, they were able to find them and now, not a drop of oil! Thank you! Thanks to Dennis for following thru on all the issues and for staying in touch with me during the process
Excellent place to take your vehicle to be repaired. Friendly people to deal with.
Always fast and friendly service. Would recommend to everyone.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 41 | — |
| Auto engine diagnostic | 30 | — |
| Brakes | 25 | — |
| Steering & suspension repair | 25 | — |
| Tires | 23 | — |
| Air & cabin filter replacement | 11 | — |
| Electrical | 11 | — |
| Battery | 7 | — |