Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Hampton Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%88+12.4Replies to reviews 7%73+5.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Hampton Auto Repair

Bay City, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 349 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hampton Auto Repair is better than 79% of auto repair shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hampton Auto Repair is better than 70% of auto repair shops.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hampton Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hampton Auto Repair is better than 88% of auto repair shops.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hampton Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hampton Auto Repair is better than 73% of auto repair shops.B
73

Reviews for your job

Customers hired Hampton Auto Repair for 8 kinds of job.

Hampton Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 102
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Brakes”

John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I love Hampton Auto Repair! Jacob runs a very professional shop. His people skills are through the roof. The mechanics are all highly skilled and great people. So thankful to have them in my life! Hampton Auto Repair continues to do a…

Great priceBrakesOil change
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

1st time customer. I had called around town for quotes & Hampton Auto was by far the most professional. Fantastic with timely replies and communication. I never felt pressured to get unnecessary work done. They let me know what was most important at that time and gave me a break down list of what needed done in the…

Reasonable priceBrakes
AustinLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I can’t say enough good things about this shop. From the moment you walk through the door, you’re treated with kindness, respect, and genuine care. They’re polite, honest, and take the time to explain what your vehicle needs without making you feel pressured or talked down to. What really stands out to me is the…

Great priceTiresBrakes
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great communication and wonderful service! I really appreciate them squeezing me in on short notice. I’ll definitely be back if I ever need something else! Thank you!

Brakes
JoelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Installed a antifreeze reservoir that I purchased. Some places wouldn't have done that since I purchased it myself. Greatly appreciated !

Reasonable priceBrakes
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Great Service. Fair price. Quality honest work. Will be a return customer.

Reasonable priceBrakesService not listed
ErikLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Solid shop. Dennis communicates well and is knowledgeable. Prices are fair and the work is done right. Owner is a good man who does right by his employees. I will be back. Mercedes 300 GMC Acadia

Reasonable priceTransmissionAir & cabin filter replacementTires
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

My car was acting up for the second time since April, but this time I was within a couple miles instead of way down in Birch Run. I drove directly to Hampton so they could see it while issue was occurring. Turns out caliper had locked up. They helped me to get spare keys and to friends car right away. They got…

Not sureBrakes
robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been here before and was very pleased, After my wife’s vehicle had some serious issues, I asked them to take care of everything. They called and said my vehicle was ready just a couple days later everyone that I have spoken to was very pleasant. Highly recommend them

Great priceTiresBrakesOil change
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

A little biased here but this shop is incredible and no one in town competes with Hampton Auto in customer service and helping their customers.

Great priceElectricalAuto engine diagnosticBrakes
Bradley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great customer service and excellent communication during the process.

Air & cabin filter replacementSteering & suspension repairBrakes
Elizabeth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

As always, straightforward and quick and simple no matter what the cost. Appreciate these guys for everything they do. Keep up the great work!

Not sureSteering & suspension repairAuto engine diagnosticBrakes
Bethany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service received for many years.

Great priceBrakes
Abbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Honest work, happy with it.

Great priceAuto engine diagnosticBrakesOil change
Toni5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I wouldn't take my vehicle anywhere else! Quick service and honest.

Great priceSteering & suspension repairBrakesBattery
Penny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

September 2025 Great team of mechanics! I’ve been going to Hampton Auto for several years. I appreciate the their business with guys listening to my concerns about my car and giving a thorough checkup on my vechical. I also like the phone call I get when they come across something that needs repair. They are…

Reasonable priceTiresSteering & suspension repairElectrical
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Took my vehicle in for some routine maintenance before a long drive. I have full confidence in Hampton Auto Repair to do a thorough inspection to be sure my Subaru is road ready!

Reasonable priceBrakesOil change
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve been taking my vehicles to Hampton Auto now for almost 10 years. Everyone there has always treated me with respect and there has never been a lack of communication or issue. I highly recommend taking a vehicle to them no matter what the repair or maintenance is. Having a local mechanic that you can trust and…

Reasonable priceTiresSteering & suspension repairElectrical
Benjamin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been taking my vehicles there for several years Now, Gary and Jason are very honest with me, never done me wrong. Would definitely recommend.

BrakesElectricalAuto engine diagnostic
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceBrakes
HughEdited 4 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementBrakesBattery
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto engine diagnosticBrakesService not listed
Timothy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairBrakes
James9 months ago★★★★★

Rating only, no written review.

Reasonable priceTiresBrakes
PattieLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceAir & cabin filter replacementSteering & suspension repairBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 60%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Oil change41—
Auto engine diagnostic30—
Brakes25—
Steering & suspension repair25—
Tires23—
Air & cabin filter replacement11—
Electrical11—
Battery7—

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