How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%88+12.4Replies to reviews 7%73+5.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCOREHampton Auto Repair
Bay City, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 349 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Reviews for your job
Customers hired Hampton Auto Repair for 8 kinds of job.
Hampton Auto Repair for oil change
Clear ✕All 41 Google reviews tagged “Oil change” · showing 40
Very professional and courteous
I love Hampton Auto Repair! Jacob runs a very professional shop. His people skills are through the roof. The mechanics are all highly skilled and great people. So thankful to have them in my life! Hampton Auto Repair continues to do a…
Used them twice so far. Always quick and prompt with communication which is nice. The drop off option is a big plus, especially for people who get off late for work. Good pricing all the way around. The payment plans are useful too.
This is the only place I take my car. I trust them
Friendly staff and they were efficient while I waited for the work to be done. Cost was very reasonable.
Great service. Very friendly.
They got my car in right away and fixed the problem. Alternator and tension belt. Great work
Wonderful folks to deal with!
I’ve had my cars serviced at Hampton Auto for years; as did my Dad and Mom. Quality professional service and staff! Wouldn’t go anywhere else.
Fantastic work! Communicated well with updates as they diagnosed problems with my vehicle. Got my vehicle back before I was expecting it.
Efficient. Great value for the work done.
Solid shop. Dennis communicates well and is knowledgeable. Prices are fair and the work is done right. Owner is a good man who does right by his employees. I will be back. Mercedes 300 GMC Acadia
Unfortunately Hampton auto had to fix another car repair place screw up. But James was very friendly. They looked over everything. Gave me a diagnostic report with levels of repairs that need to be done. From muffler to brakes ext. This is my moms car so having it fixed properly the first time is important!!! I…
Friendly staff and completed my oil change at scheduled time. Also checked one of my concerns with my temperature gauge showing slightly lower than usual. Also checked underneath for any leaks because when driving on the expressway something hit my car really hard so I wanted them to check and they did.
Fast appointment. Repair was less then estimate. Great job as always 😁
I have been here before and was very pleased, After my wife’s vehicle had some serious issues, I asked them to take care of everything. They called and said my vehicle was ready just a couple days later everyone that I have spoken to was very pleasant. Highly recommend them
Very satisfied with everything. Recommend them to anyone.
Honest work, happy with it.
After being told by the dealership that the car needed a new engine to the tune of $6,000, I headed straight to Hampton Auto for some advice. I have been going there for years because I trust them. They came up with a plan of regular enhanced maintenance that likely will get me many more miles out of the present…
Staff are quick to help, knowledgeable and will recommend only what is needed
I wouldn't take my vehicle anywhere else! Quick service and honest.
Wonder expierance. Fast service. Fixed the issue and got us back on the road.
September 2025 Great team of mechanics! I’ve been going to Hampton Auto for several years. I appreciate the their business with guys listening to my concerns about my car and giving a thorough checkup on my vechical. I also like the phone call I get when they come across something that needs repair. They are…
Took my vehicle in for some routine maintenance before a long drive. I have full confidence in Hampton Auto Repair to do a thorough inspection to be sure my Subaru is road ready!
The people were very polite & professional.I well take my car back when needed.
They did a great job diagnosing the repairs needed and worked with the warranty company to get everything covered by my service contract. Everyone at the shop is friendly and professional. I couldn't be happier, and I will gladly do business with them again.
We received excellent service at this location. The staff was honest, reliable, and went above our expectations.
I’ve been taking my vehicles to Hampton Auto now for almost 10 years. Everyone there has always treated me with respect and there has never been a lack of communication or issue. I highly recommend taking a vehicle to them no matter what the repair or maintenance is. Having a local mechanic that you can trust and…
Hampton Auto Repair is the best. I drive an hour to have my car serviced, the professional staff, solid work and great prices, you can’t find a better place!!!!!!
Hands down the vehicle maintenance best experience I've ever had, start to finish. They were transparent with pricing, checked the vehicle over thoroughly, and got the job done quick. The waiting area was clean and comfortable with the nicest staff. I'll definitely be recommending them to friends and family.
Excellent place to take your vehicle to be repaired. Friendly people to deal with.
Absolutely love this place. Felt like Mike and his crew really genuinely cared and wanted to help. Everyone is so friendly and knowledgeable and I'm so thankful they are so close. So many of my friends come here and now u have another committed customer. Thank you for taking care of me and my kiddos. I'll be telling everyone to come see yall
I’ve had my truck fully detailed they’re inside and out.Did A absolute fantastic job I would never go any place else. I also had a 2 inch rough country leveling kit, put on the front of my truck along with the front end alignment new tires, and 2 inch wheel spacers, excellent work every time! very happy with all the services.
I've been taking my vehicles there for several years Now, Gary and Jason are very honest with me, never done me wrong. Would definitely recommend.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 41 | — |
| Auto engine diagnostic | 30 | — |
| Brakes | 25 | — |
| Steering & suspension repair | 25 | — |
| Tires | 23 | — |
| Air & cabin filter replacement | 11 | — |
| Electrical | 11 | — |
| Battery | 7 | — |
