Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Han's Custom Tailoring logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%66+41.9Reliability 28%57+16.1Replies to reviews 8%13+1.1Experts Score= 59Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Han's Custom Tailoring

Pasco, WA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 17 clothing alterations · 4.7★ from 60 Google reviews

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Percentile vs other clothing alterations (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Han's Custom Tailoring is better than 66% of clothing alterations.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Han's Custom Tailoring is better than 57% of clothing alterations.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Han's Custom Tailoring is better than —% of clothing alterations.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Han's Custom Tailoring is better than —% of clothing alterations.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Han's Custom Tailoring is better than 100% of clothing alterations.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Han's Custom Tailoring is better than 13% of clothing alterations.F
13

Reviews for your job

Customers hired Han's Custom Tailoring for 5 kinds of job.

Han's Custom Tailoring for alterations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Alterations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 10

All 6 Google reviews tagged “Alterations”

J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I have had several pieces of clothing altered at this shop over the years, and always get a friendly greeting, good service and fairly reasonable prices. I have had tops (like t-shirt types), jeans, dresses, skirts, and dress slacks hemmed and/or altered here.

AlterationsCustom tailoringDress alterations
Charlie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This place is great! Reasonable prices, quick turnaround, and amazing customer service. I will definitely be coming back for all of my tailoring needs.

AlterationsCoat & jacket alterationsCustom tailoring
Cole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have had jeans and a suit jacket altered here. Great work, very friendly, glad to support someone in what seems like a dying craft.

Alterations
Renee'7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had 3 pair of jeans that needed to be hemmed. I called and was told to bring them on in. I tried the jeans on and she measured them and we agreed on the length. Went and picked them up a short time later and was very very pleased!! Excellent service.

Alterations+ Responsiveness+ Quality+ Professionalism
Sam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

han is hilarious. it was such a pleasure having her hem my jeans. and she was more than fairly priced, definitely deserves a large tip for the quality job she does

Alterations
D.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hope you would be open Saturday to do my daughter's wedding dress, she works in Spokane. I'll call again.

Alterations+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Alterations6—
Suit tailoring3—
Custom tailoring2—
Men's clothing alterations2—
Pants alterations2—

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