Flooring contractor · Hawaiian Gardens, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%94+24.5Value 15%84+12.8Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★56 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hana Hardwood Inc. 4.9 out of 5 based on 56 reviews, highlighting consistent praise for professional craftsmanship, punctuality, and clear communication during hardwood installation and refinishing projects. Customers frequently note fair pricing, thorough cleanup, and the owner’s responsiveness to questions and suggestions. However, a minority of low-star reviews criticize a lack of quality oversight on subcontracted work, citing issues with residue and dust that required customer intervention to correct.
Google rating: 4.9 out of 5 from 56 reviews (96% five-star).
Reviews on this page: 56 Google reviews (52 with written comments, 9 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 25, 2026.
Service: Floor Refinishing Service serving Hawaiian Gardens, California.
Data from Google, last updated October 28, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
Hana Hardwood Inc.Floor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hana Hardwood Inc.: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hana Hardwood Inc.: 94/100 on this factor. Category median: 96.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hana Hardwood Inc.: 84/100 on this factor. Category median: 100.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hana Hardwood Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
4.9of 5
5 stars5496%
4 stars00%
3 stars12%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
98%praise
Praise11898%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price220%
Reasonable880%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2924%
Staff & attitude2823%
Would recommend2420%
Speed & response1311%
Price & value1311%
Communication108%
Honesty & trust33%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We remodeled a few years back and made some corrections and you would never know we redid the floors because the team did such an amazing job.”
“The entire crew was wonderful—professional, conscientious, hardworking, and incredibly respectful of our home.”
“Highly recommend and treat this team well, they deserve it and we appreciate everything they did.”
“The team was punctual everyday, they worked incredibly hard and with a lot of respect to our house.”
“One of the only vendors I don’t go out for other bids as I know they’ll always be fair and do good work.”
“Owner was very communicative and easy to work with.”
“Chris was professional, honest, and always quick to respond to any questions or concerns we had throughout the process.”
People customers mention
Chris12 reviews
Flooring5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hana Hardwood Inc. for 2 kinds of job. Pick one to see what they paid and said.
NNyomi8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
THE BEST! We had our floors redone and they look amazing. We remodeled a few years back and made some corrections and you would never know we redid the floors because the team did such an amazing job. The floors look like they were done as part of our remodel but frankly and a better job.
It was so refreshing to…
Reasonable priceInstall flooring
DDonnaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
5 Stars – Absolutely Fantastic Experience!
We couldn’t be happier with our experience with Hana Hardwood Floors! From start to finish, they did an absolutely fantastic job installing our hardwood floors. The entire crew was wonderful—professional, conscientious, hardworking, and incredibly respectful of our home.…
Great priceInstall flooring
TTB3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
One of the only vendors I don’t go out for other bids as I know they’ll always be fair and do good work. Chris, Carlos and team did another great refinish project for us.
CCharles2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a wonderful experience with Hana Hardwood. They installed new flooring throughout our house, and everything turned out really great. The quality of the work was excellent, and they paid attention to the little details that make a difference.
The crew showed up when they said they would, kept things moving,…
Reasonable priceInstall flooring
MMike5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We recently bought a beach bungalow and wanted hardwood floors. When we removed the old carpet, we were surprised to find old tiles over the slab rather than hardwood. It was a mess. Hana, however, professionally cleaned up the mess and leveled the floor. We chose a wide plank oak and they were in and out in…
Reasonable priceInstall flooring
GGabby7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had a great experience with Hanna Hardwood. The floors turned out beautiful, but what really surprised us was how much of a difference the larger baseboards and door casings made. Chris suggested upgrading them, and it completely changed the look of the rooms. Everything feels more updated and finished now.…
THE BEST! We had our floors redone and they look amazing. We remodeled a few years back and made some corrections and you would never know we redid the floors because the team did such an amazing job. The floors look like they were done as part of our remodel but frankly and a better job.
It was so refreshing to also have a reliable crew. The team was punctual everyday, they worked incredibly hard and with a lot of respect to our house.
The level of detail they had was superb. We had some challenging areas and I was curious to see what they would do and they surpassed our expectations. In moving our appliances, they even set the clocks. I was also surprised at how clean everything was and very little touch ups needed.
Highly recommend and treat this team well, they deserve it and we appreciate everything they did.
Price assessment: Reasonable price
Services: Install flooring
D
Donna HauptLocal Guide · 15 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
5 Stars – Absolutely Fantastic Experience!
We couldn’t be happier with our experience with Hana Hardwood Floors! From start to finish, they did an absolutely fantastic job installing our hardwood floors. The entire crew was wonderful—professional, conscientious, hardworking, and incredibly respectful of our home. They paid great attention to detail and kept everything exceptionally clean throughout the process.
The quality of their workmanship is outstanding, and our floors turned out beautifully! It’s refreshing to work with a company that takes such pride in its work.
We are extremely pleased with the entire experience and would highly recommend Hana Hardwood Floors to anyone looking for quality craftsmanship and exceptional service. We will definitely be referring them to our friends and family!
Thank you to the entire Hana team for a job beautifully done!
Price assessment: Great price
Services: Install flooring
Response from the owner · a week ago
Donna, thank you for your business and taking the time to provide your feedback. We value all your input and look forward to working with you in the future.
Your waterproof laminate floors completely changed the overall look and feel of your home. Thanks again!
T
TB3 reviewsiTotal number of Google reviews TB has written across all businesses on Google Maps, not just this one.
One of the only vendors I don’t go out for other bids as I know they’ll always be fair and do good work. Chris, Carlos and team did another great refinish project for us.
C
Charles Park2 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with Hana Hardwood. They installed new flooring throughout our house, and everything turned out really great. The quality of the work was excellent, and they paid attention to the little details that make a difference.
The crew showed up when they said they would, kept things moving, and left the house clean at the end of each day. If something needed to be adjusted, they took care of it without any hassle. Owner was very communicative and easy to work with.
We got a few quotes before choosing Hana, and I'm really glad we went with them. The floors look amazing, and the whole house feels completely updated. Highly recommend them! They're awesome!
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · 2 months ago
Charles, thanks very much for your feedback. We appreciate you and are very happy you love the new floors. They do look amazing!
M
Mike Ayotte5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
We recently bought a beach bungalow and wanted hardwood floors. When we removed the old carpet, we were surprised to find old tiles over the slab rather than hardwood. It was a mess. Hana, however, professionally cleaned up the mess and leveled the floor. We chose a wide plank oak and they were in and out in less than 3 days and our new floors are amazing! Not sure how they did it but we are very satisfied. Five star installation all the way!
Price assessment: Reasonable price
Services: Install flooring
A
Alicia SolisLocal Guide · 11 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Our project included a whole downstairs refresh of our flooring: repair of existing damaged hardwood, removal of carpet & matching new and replacement wood to existing wood, and building new stairs & refreshing handrail and banisters to match new stair treads. After quotes with several companies, we chose Chris. He was clearly more knowledgeable and direct about options, his contract and communication very detailed, which is critical. He started quickly and the project stayed within the timeline, despite the holiday season. His employees were respectful, did amazing work all around, especially on our stairs and banisters – work that was painstakingly detailed and was repaired/refreshed, not replaced. We were ecstatic at the quality and look of his work – true craftsmanship all around! Every detail and corner was perfect. I cannot recommend them highly enough – especially for tough projects. Everyday I think of how much I love my floors and stairs! As a side note, our painting contractor scratched and damaged an entire level of our beautiful new flooring a few months later while moving furniture. Chris and his team quickly returned and fixed the damage for us, and matched everything! True professionals, true craftsmen.
Price assessment: Reasonable price
Services: Install flooring, Repair flooring, Service not listed
G
Gabby Chiappinelli7 reviewsiTotal number of Google reviews Gabby has written across all businesses on Google Maps, not just this one.
We had a great experience with Hanna Hardwood. The floors turned out beautiful, but what really surprised us was how much of a difference the larger baseboards and door casings made. Chris suggested upgrading them, and it completely changed the look of the rooms. Everything feels more updated and finished now.
Another thing that made the project so much easier was being able to rent their box truck to store our furniture. We ended up needing extra time so we could get the interior painted, and they were kind enough to let us keep the truck longer. That flexibility took a lot of stress out of the process.
Chris was always easy to work with, quick to answer questions, and straightforward throughout the project. It’s hard to find people who do quality work and are pleasant to work with, but Hanna Hardwood delivered on both. We’re really happy with how everything turned out.
Response from the owner · 4 months ago
Gabby, thank you so much for your review! We appreciate your business and hope to work together in the future. Have a great summer!
D
dai smith3 reviewsiTotal number of Google reviews dai has written across all businesses on Google Maps, not just this one.
We recently had our hardwood floor and stairs handrails refinished and the results were beautiful. It completely transformed the feel of our home. The attention to detail was outstanding throughout the project.
The team prepared the space carefully, kept the area clean, and finished on schedule.
The handrail work done by Chris Green was especially impressive. His attention to detail was incredible. His professionalism, communication, and commitment to quality were evident every step of the way.
I highly recommend Hana Hardwood Inc for floor refinishing, and handrail work projects.
Price assessment: Reasonable price
Services: Repair flooring
Response from the owner · 4 months ago
Dai, thank you very much for your review. We appreciate you being a return customer and we look forward to working with you in the future.
D
DeeAnn Davis4 reviewsiTotal number of Google reviews DeeAnn has written across all businesses on Google Maps, not just this one.
I’m grateful to have found Hana Hardwood. My flooring came out beautifully. I was concerned because flooring needed to be matched at the transition to a room that already had wood floors, but Chris matched it absolutely perfectly. I didn’t have to agonize and try to do it myself. Hana was a referral that came from a friend, who each of his neighbors one by one kept referring their great work and quality. Lucky me!
Price assessment: Reasonable price
Services: Install flooring
Response from the owner · 4 months ago
Deeann, thanks for takin the time to write a positive review. We’re glad we could match your existing hardwood floor and maintain the rest for you.
B
Brittany Levine7 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Chris and his team were extremely helpful and friendly and went above and beyond to make the process as smooth as possible. I would definitely recommend and use them again!
Services: Install flooring
Response from the owner · 4 months ago
Brittany, thank you very much for your 5 Star review! We appreciate your business and can’t wait to see the place when your finished with the remodel and paint!
