Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
Hana Hardwood Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%94+24.5Value 15%84+12.8Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Hana Hardwood Inc.

Hawaiian Gardens, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #21Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 4.9★ from 56 Google reviews

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Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hana Hardwood Inc. is better than 93% of floor refinishing services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hana Hardwood Inc. is better than 94% of floor refinishing services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hana Hardwood Inc. is better than —% of floor refinishing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hana Hardwood Inc. is better than 84% of floor refinishing services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hana Hardwood Inc. is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hana Hardwood Inc. is better than —% of floor refinishing services.–
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Reviews for your job

Customers hired Hana Hardwood Inc. for 2 kinds of job.

Hana Hardwood Inc. for install flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Install flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Install flooring”

Nyomi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

THE BEST! We had our floors redone and they look amazing. We remodeled a few years back and made some corrections and you would never know we redid the floors because the team did such an amazing job. The floors look like they were done as part of our remodel but frankly and a better job. It was so refreshing to…

Reasonable priceInstall flooring
DonnaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

5 Stars – Absolutely Fantastic Experience! We couldn’t be happier with our experience with Hana Hardwood Floors! From start to finish, they did an absolutely fantastic job installing our hardwood floors. The entire crew was wonderful—professional, conscientious, hardworking, and incredibly respectful of our home.…

Great priceInstall flooring
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a wonderful experience with Hana Hardwood. They installed new flooring throughout our house, and everything turned out really great. The quality of the work was excellent, and they paid attention to the little details that make a difference. The crew showed up when they said they would, kept things moving,…

Reasonable priceInstall flooring
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We recently bought a beach bungalow and wanted hardwood floors. When we removed the old carpet, we were surprised to find old tiles over the slab rather than hardwood. It was a mess. Hana, however, professionally cleaned up the mess and leveled the floor. We chose a wide plank oak and they were in and out in…

Reasonable priceInstall flooring
AliciaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our project included a whole downstairs refresh of our flooring: repair of existing damaged hardwood, removal of carpet & matching new and replacement wood to existing wood, and building new stairs & refreshing handrail and banisters to match new stair treads. After quotes with several companies, we chose Chris. He…

Reasonable priceInstall flooringRepair flooringService not listed
DeeAnn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m grateful to have found Hana Hardwood. My flooring came out beautifully. I was concerned because flooring needed to be matched at the transition to a room that already had wood floors, but Chris matched it absolutely perfectly. I didn’t have to agonize and try to do it myself. Hana was a referral that came…

Reasonable priceInstall flooring
Brittany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chris and his team were extremely helpful and friendly and went above and beyond to make the process as smooth as possible. I would definitely recommend and use them again!

Install flooring
Bobby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Working with Chris and his wife at Hana Hardwood was a great experience. This was my 3rd project with them and all came out fabulous. Love their attention to detail, experience, helpful suggestions and promptness. I highly recommend this family run business!

Great priceInstall flooring
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

When interviewing contractors who were interested in bidding on my project, Chris was the only one with whom I made a personal and social connection. Moreover, I asked each contractor to provide me options and recommendations for my project, as I was completely open. Most of the contractors (including Chris)…

Reasonable priceInstall flooring

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring9—
Repair flooring4—

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