Massage therapist · Costa Mesa, CA · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★43 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hana Spa Costa Mesa five stars based on forty-three reviews, with the owner responding to all feedback. Clients frequently highlight the therapist's punctuality, willingness to accommodate last-minute requests, and clear communication regarding medical history. Services include deep tissue work, hot stone therapy, and lymphatic drainage, often accompanied by specific stretching advice. The facility is described as a quiet, single private room located at the back of a hair salon, offering full treatment time without checkout interruptions.
Google rating: 5.0 out of 5 from 43 reviews (100% five-star).
Reviews on this page: 43 Google reviews (41 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Massage Therapist serving Costa Mesa, California.
Data from Google, last updated November 3, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Hana Spa Costa MesaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hana Spa Costa Mesa: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hana Spa Costa Mesa: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hana Spa Costa Mesa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hana Spa Costa Mesa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
5.0of 5
5 stars43100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise77100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1878%
Reasonable522%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2431%
Would recommend1925%
Quality & results912%
Honesty & trust810%
Speed & response79%
Communication68%
Price & value45%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only is she extremely skilled, but she’s also so caring and thoughtful.”
“Highly recommend Naoko if you're looking for genuine care and relief!”
“Her techniques are incredibly thorough and unlike anything I’ve experienced before in the best way.”
“Not only is Naoko incredibly kind but she is a very skilled massage therapist who genuinely cares about what she does.”
“It's a no-frills massage place but if you just need to feel better immediately, this is your spot.”
“She really took her time to explain the different muscles to me and why I was having pain and she got me in very last minute.”
“This price and quality in Irvine is incredibly reasonable.”
People customers mention
Naoko13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lexy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Naoko is a miracle worker! She goes above and beyond and is so kind! Will be going back!
Jennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great massage and very friendly. Highly recommend if you’re in need of a massage!
Pedro8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Naoko was incredible. Kind, professional and very knowledgeable. Definitely coming back when back in the O.C.
Great price
Snow2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am so grateful we found Naoko. My mother-in-law’s shoulder and neck were tight and causing her pain. I help my in-laws by scheduling appointments and helping with their medical visits. I chose Naoko because she has 20 years of experience and she speaks English (for me) and Japanese (for MIL). She reached out to me…
Great price
Thuy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had an amazing experience with Naoko! She is hands down one of the best massage therapists I’ve ever seen. I came in with severe shoulder pain, and after the session, the pain was significantly relieved!
Not only is she extremely skilled, but she’s also so caring and thoughtful. She even took the time to show me…
Great price
M1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've lost count of how many places I've gone to for massage here...One worse the next. I finally discovered Hana Spa. Not only is Naoko incredibly kind but she is a very skilled massage therapist who genuinely cares about what she does. For the first time in a long time I felt muscle relief after a massage. Highly recommend.
Naoko is a miracle worker! She goes above and beyond and is so kind! Will be going back!
Response from the owner · a week ago
Thank you so much for coming today! And thank you for writing such a wonderful review, Lexy!!!
I am very happy that you are pleased !
I would appreciate it if you could perform the stretches I shared with you in the morning, during your breaks, and before going to bed at night 🙏 Thank you so much Lexy❤︎
Jennifer Pham3 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Naoko was incredible. Kind, professional and very knowledgeable. Definitely coming back when back in the O.C.
Price assessment: Great price
Response from the owner · 3 weeks ago
Wow thank you so so much wonderful review Pedro 🙏
I’m so happy you like my massage!!!
I hope to see you again when you are in California Orange County 🫶
Snow Lilly2 reviewsiTotal number of Google reviews Snow has written across all businesses on Google Maps, not just this one.
I am so grateful we found Naoko. My mother-in-law’s shoulder and neck were tight and causing her pain. I help my in-laws by scheduling appointments and helping with their medical visits. I chose Naoko because she has 20 years of experience and she speaks English (for me) and Japanese (for MIL). She reached out to me before the appointment to go over her medical history, showing that she really prepared to take good care of MIL. Naoko has treated my MIL like her own mother, with care and respect that surpassed any expectations. And the shoulder pain was gone by the end of the session. We will be regular customers!
Price assessment: Great price
Response from the owner · a month ago
Thank you so much Snow Lilly San 🙏
I am so happy that both you and your mother-in-law were pleased! I am the one who is truly grateful to you. I didn't often give my own mother massages, so massaging your mother-in-law makes me feel as though I am massaging my own mother 🥹 Thank you for giving me that feeling! And thank you for writing such a wonderful review!!!!
Thuy Bui1 reviewiTotal number of Google reviews Thuy has written across all businesses on Google Maps, not just this one.
I had an amazing experience with Naoko! She is hands down one of the best massage therapists I’ve ever seen. I came in with severe shoulder pain, and after the session, the pain was significantly relieved!
Not only is she extremely skilled, but she’s also so caring and thoughtful. She even took the time to show me daily stretching exercises to help with my recovery and prevent future pain. You can really tell she cares about her clients' well-being. Highly recommend Naoko if you're looking for genuine care and relief!
Price assessment: Great price
Response from the owner · a month ago
Thank you so much for the wonderful review, Thuy Bui!
I am truly happy to hear that your shoulder pain has eased. Given the nature of your work, which involves frequent use of your arms, I believe that doing the shoulder stretches I showed you—whether before work, during breaks, or after you finish—will make a real difference in managing muscle fatigue!!! Thank you 🙏 see you soon 👋
annie dalby5 reviewsiTotal number of Google reviews annie has written across all businesses on Google Maps, not just this one.
I've lost count of how many places I've gone to for massage here...One worse the next. I finally discovered Hana Spa. Not only is Naoko incredibly kind but she is a very skilled massage therapist who genuinely cares about what she does. For the first time in a long time I felt muscle relief after a massage. Highly recommend.
Response from the owner · 2 months ago
Thank you MK! It means a lot to me. I am so happy I could be of help to you. See you next week!
marilyn zou1 reviewiTotal number of Google reviews marilyn has written across all businesses on Google Maps, not just this one.
I had severe stiffness in my shoulders, neck and shoulder blades, so I was looking for a massage that focused on kneading rather than Shiatsu.
She used oil, and it was not just a relaxing massage.
She also used hot stones to loosen the stiffness in my tense muscles.
This massage incorporates lymphatic drainage, creating an excellent combination of techniques that I have never experienced before.
I'm so glad I met Naoko.
I look forward to our continued relationship.
Price assessment: Great price
Response from the owner · 3 months ago
Thanks for taking the time to write this wonderful review. It is great to hear that my massage helped you. That is why I chose this career. I look forward to seeing you again soon!
CM7 reviewsiTotal number of Google reviews CM has written across all businesses on Google Maps, not just this one.
i'm blown away. This massage was absolutely amazing. I've had massages all over the world and this was right up there. She really took her time to explain the different muscles to me and why I was having pain and she got me in very last minute. She was so kind and attentive. It's a no-frills massage place but if you just need to feel better immediately, this is your spot.
Price assessment: Great price
Response from the owner · 3 months ago
Wow! Thank you so much for your kind words. That is the greatest compliment I have ever received. It is my honor to help people. I am so glad it was such a positive experience for you . I hope you come again!
