Analyzing 6,718,5806.7M ReviewsFor 18,91718.9K Experts

Experts Reviews · Company report
Hand & Stone Massage and Facial Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%70+17Value 14%99+14Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Hand & Stone Massage and Facial Spa

San Marcos, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 158 massage therapists · 4.8★ from 477 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hand & Stone Massage and Facial Spa is better than 82% of massage therapists.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 70% of massage therapists.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hand & Stone Massage and Facial Spa is better than 95% of massage therapists.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 99% of massage therapists.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hand & Stone Massage and Facial Spa is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 73% of massage therapists.B
73

Reviews for your job

Customers hired Hand & Stone Massage and Facial Spa for 5 kinds of job.

Hand & Stone Massage and Facial Spa for facial

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Facial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 10 Google reviews tagged “Facial”

Janiley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I always feel satisfied after a body or facial service from Hand & Stone . The staff is very professional and friendly. I would recommend to get a membership plan as it’s all worth it.

Reasonable priceFacialMassage
Jeannine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Trevor and Jeremiah are incredible massage therapists and Eva and Chloe gives incredible facials. The front desk staff is helpful and friendly. We love the membership since it prompts us to do a little self care. Highly recommend Hand & Stone

Reasonable priceSkin treatmentsFacialMassage therapy
StacyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hand & Stone is relaxing; many options of providers, some late hours. I appreciate the membership & monthly credits to use when I can.

Reasonable priceSpa packagesFacialMassage therapy
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

One of the best facials I’ve had. My skin felt incredibly hydrated, smooth, and glowing afterwards. Nadine took the time to assess my skin and tailored the facial exactly to what I needed.

Reasonable priceFacial
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Alyssa is great!

Reasonable priceFacial
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Rating only, no written review.

FacialMassage
Gweneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

OverpricedFacial
Kizzy4 months ago★★★★★

Rating only, no written review.

Not sureFacialInfrared SaunaMassage
SHARON9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable priceFacial
AndreaLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Not sureFacial

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 61%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Massage42$106–$137
Massage therapy20—
Skin treatments18$103–$149
Spa packages14—
Facial10—

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