Experts Reviews · Company report
Hand & Stone Massage and Facial Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%70+17Value 14%99+14Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Hand & Stone Massage and Facial Spa

San Marcos, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #137Position by Experts Score among all companies we track in this category. of 168 massage therapists · 4.8★ from 477 Google reviews

Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hand & Stone Massage and Facial Spa is better than 82% of massage therapists.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 70% of massage therapists.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hand & Stone Massage and Facial Spa is better than 95% of massage therapists.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 99% of massage therapists.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hand & Stone Massage and Facial Spa is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 73% of massage therapists.B
73

Reviews for your job

Customers hired Hand & Stone Massage and Facial Spa for 5 kinds of job.

Hand & Stone Massage and Facial Spa for massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$106–$137
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Massage” · showing 40

GraceLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Decided to try this place on a whim being almost 39 weeks pregnant, and WOW, I was in BLISS. Thank you Mariana for an amazing, relaxing prenatal massage - I especially loved that she had me sidelying with a body pillow and head pillow (and a light towel over my eyes), versus most places have you face down on a donut…

Customer photo from Grace's review
Massage
Deya6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Annie is amazing in every way. The entire staff is great. Highly recommend Hand and Stone.

Great priceMassage
Terri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Elvia did a great massage on me. Her technique is so enjoyable !

Reasonable priceMassage
Paty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Incredible experience with McKenna! Perfect pressure, soothing atmosphere, and targeted relief for my sore shoulders. One of the best massages I’ve had in San Marcos. Will definitely be back!

Reasonable priceMassage
DebraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I had the most relaxing massage with Marianna. She was attentive and listened to my needs as far as applying pressure. She is very sweet and friendly.

Reasonable priceMassage
Esther2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cassandra was so sensitive to all my specific needs where I needed her to be more firm and where to be gentle. I really appreciated her personal variations for my need.

Reasonable priceMassage
Grace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Enjoyed a really relaxing massage. Will be back.

Great priceMassage
Stephen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The message therapist’s professional approach was sensitive and very helpful to reducing my body’s aches and sore areas. He is terrific at his profession.

Reasonable priceMassage therapyMassage
Janiley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I always feel satisfied after a body or facial service from Hand & Stone . The staff is very professional and friendly. I would recommend to get a membership plan as it’s all worth it.

Reasonable priceFacialMassage
BillLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The best deep tissue massage I have ever had! Sarita Rawi was amazing!!! I recommend her to anyone looking for a great massage catered to their individual needs.

Great priceMassage
cassandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alexis was awesome!

Reasonable priceMassage
Santiago3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mariana was my masseuse and she was amazing she listening to what my goal was and achieved it. I would definitely book with her again Nadine did my facial and omg her personality was amazing made me feel super confident walking out

Great priceSkin treatmentsMassage
Jeannine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Trevor and Jeremiah are incredible massage therapists and Eva and Chloe gives incredible facials. The front desk staff is helpful and friendly. We love the membership since it prompts us to do a little self care. Highly recommend Hand & Stone

Reasonable priceSkin treatmentsFacialMassage therapy
JudahLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Alefa - is outstanding. She asked if I had any areas of concern and perfectly addressed them. Her professionalism and massage were a 10+

Great priceMassage
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jeremiah was the best masseuse I’ve ever had! He was able to find all the problem areas without me saying anything. I signed up for monthly treatments and definitely recommend him if you have bad knots.

Great priceMassage
Mike12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Annie is phenomenal. Pleasant and professional.

Massage
Ariel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sarita was the best. She gave the best deep tissue massage I have ever had!!! I will definitely be back. The hot stones were a great bonus to her massage. She is super kind and I feel super relaxed.

Great priceMassage
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Alefa was great! I came in angry at my husband because I was so sore and left chipper she was confident in her skill and put me at ease.

Massage
StacyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hand & Stone is relaxing; many options of providers, some late hours. I appreciate the membership & monthly credits to use when I can.

Reasonable priceSpa packagesFacialMassage therapy
Krystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stephanie did an amazing job! She listened to my needs. I left feeling relaxed, rejuvenated and with better flexibility. Definitely recommend going to Stephanie for all your needs.

Reasonable priceMassage
JonLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m a regular at Hand and Stone in San Marcos. The membership is well worth the services. I had a massage with Trevor today and he is always great! I always leave relaxed and looking forward to my next appointment. I also see the esthetician Nadine for a facial and microdermabrasion as often as possible. Self care…

Customer photo from Jon's review
Great priceMassage
Yvett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Visited Hand & Stone today for the first time. Had a super relaxing massage. Mariana was great and attentive. Would recommend!

Great priceMassage
Katherine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mariana was amazing! It was one of the best massages I have ever had and will be requesting her every time I go.

Reasonable priceMassage
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Appointment process was very simple online. I wish there were more in depth bios on the therapists. I was so happy to be paired with Stacy. She was so personable and polite. She tailored the massage perfectly to my requests and worked miracles. I highly recommend her!

Reasonable priceMassage
Lori10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

My sciatica basically flared up so bad I can barely walk. Mariana is new and she worked on me. She did a good job and she is very strong. Thank you.

Reasonable priceMassage
Kim12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Erin is extremely good, knowledgeable and attentive. Very experienced and thorough. I will be back and will request Erin!

Reasonable priceMassage
Nate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This may have been the best massage I’ve ever received! I got a deep tissue massage and was very satisfied with the pressure and the technique. This was an exceptional experience.

Reasonable priceMassage
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hand and Stone is the best. Chloe is a fabulous esthetician and I love getting a facial with her. She is so knowledgeable about skin and I always feel great afterward. If you want a fantastic massage, I just had the best one from Mariana. My neck and shoulders are my usual concern and I left there with no tightness…

Reasonable priceSkin treatmentsMassage
Peggy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Caring, strong hands, good advise

Massage
KerryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

I've been to Hand and Stone quite a few times and have never been disappointed. Today I had Elvia, she was wonderful. I highly recommend this place.

Reasonable priceMassage
Dawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been seeing Michael for several years now and couldn’t be happier. His years of experience, both as an instructor and a therapist result in an exceptional experience for the client.

Great priceMassage
Rik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing massage. I feel great! Thank you Alexis.

Reasonable priceMassage therapyMassage
Angelica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were very happy with the skill and attention to detail during my husband’s massage appointment with Pritti. She is very knowledgeable, especially regarding specialized techniques for medical massage. My husband had severe eye pain from long hours working as an accountant. He was relieved that Pritti was able to…

Reasonable priceMassage therapyMassage
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Rating only, no written review.

FacialMassage
Leticia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Great priceMassage
Nope2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceMassage
Jeanine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Massage
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Great priceMassage
Kizzy4 months ago★★★★★

Rating only, no written review.

Not sureFacialInfrared SaunaMassage
AnieLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Massage

Show more massage reviews (2 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 61%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Massage42$106–$137
Massage therapy20—
Skin treatments18$103–$149
Spa packages14—
Facial10—

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