Analyzing 6,701,3046.7M ReviewsFor 18,80618.8K Experts

Experts Reviews · Company report
Hand & Stone Massage and Facial Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%70+17Value 14%99+14Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Hand & Stone Massage and Facial Spa

San Marcos, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 158 massage therapists · 4.8★ from 477 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hand & Stone Massage and Facial Spa is better than 82% of massage therapists.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 70% of massage therapists.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hand & Stone Massage and Facial Spa is better than 95% of massage therapists.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 99% of massage therapists.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hand & Stone Massage and Facial Spa is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 73% of massage therapists.B
73

Reviews for your job

Customers hired Hand & Stone Massage and Facial Spa for 5 kinds of job.

Hand & Stone Massage and Facial Spa for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$149
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 27
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Skin treatments”

Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Amazing! Highly recommend the Diamond Glow facial and to add on neck and décolleté. Eva is excellent- skip the massage and invest in the facial. Her neck, face, and shoulder massage is top notch.

Reasonable priceSkin treatments
Aa month ago★★★★★

Alyssa was amazing! I didn’t want the facial massage experience to be over! It was sooooooooo relaxing and refreshing. I can’t say enough about it! I’m already looking forward to the next time with Alyssa!!!

Reasonable priceSkin treatments
Maisie-JayneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Isabella is amazing! I see her once a month and she has done wonders for my skin! The membership at the spa is worth every cent!

Skin treatments
Yuki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Isabella is amazing! She listened when I shared my skin concerns and performed an excellent facial. I will definitely be returning

Great priceSkin treatments
Santiago3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mariana was my masseuse and she was amazing she listening to what my goal was and achieved it. I would definitely book with her again Nadine did my facial and omg her personality was amazing made me feel super confident walking out

Great priceSkin treatmentsMassage
Jeannine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Trevor and Jeremiah are incredible massage therapists and Eva and Chloe gives incredible facials. The front desk staff is helpful and friendly. We love the membership since it prompts us to do a little self care. Highly recommend Hand & Stone

Reasonable priceSkin treatmentsFacialMassage therapy
GeorgiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Isabella gives the best facials!!! She left me feeling refreshed and glowing!!

Not sureSkin treatments
Rita10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I love Ava, she is a great professional, very knowledgeable and a great adviser… I don’t like that the company charges more for the products than what it’s sold for on Amazon or e.Bay…I think that since we are already paying for their services, they should offer to their clients a fair price for the products used in…

Not sureSkin treatments
michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had 40 min sauna & 60 min facial: Chloe was great! Totally recommend and will be back!

Reasonable priceSkin treatments
Daniela9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great experience from the moment I was greeted with a beautiful smile from the young ladies at the front desk to the incredible facial done by Chloe. Highly recommend this place...I will be back very soon for more pampering.

Reasonable priceSkin treatments
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I am a first time customer and will definitely return. Alyssa is simply a great professional.

Great priceSkin treatments
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hand and Stone is the best. Chloe is a fabulous esthetician and I love getting a facial with her. She is so knowledgeable about skin and I always feel great afterward. If you want a fantastic massage, I just had the best one from Mariana. My neck and shoulders are my usual concern and I left there with no tightness…

Reasonable priceSkin treatmentsMassage
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chloe is phenomenal!!! This was by far my favorite facial of all-time!!!

Great priceSkin treatments
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Annie is awesome!!! Wonderful atmosphere!!

Reasonable priceSpa packagesSkin treatments
Gina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Getting married and Nadine was very knowledgeable about what kind of facial and products would keep my face calm and glowing.

Great priceSkin treatments
Jackie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It's just not long enough!

Reasonable priceSkin treatments
Dawn14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceSpa packagesSkin treatments
Andrea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Skin treatments

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 61%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Massage42$106–$137
Massage therapy20—
Skin treatments18$103–$149
Spa packages14—
Facial10—

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