Analyzing 6,718,5806.7M ReviewsFor 18,91718.9K Experts

Experts Reviews · Company report
Hand & Stone Massage and Facial Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%70+17Value 14%99+14Replies to reviews 7%73+5.2Craft & service penalty95−0.5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Hand & Stone Massage and Facial Spa

San Marcos, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 158 massage therapists · 4.8★ from 477 Google reviews

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Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hand & Stone Massage and Facial Spa is better than 82% of massage therapists.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 70% of massage therapists.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hand & Stone Massage and Facial Spa is better than 95% of massage therapists.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 99% of massage therapists.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hand & Stone Massage and Facial Spa is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hand & Stone Massage and Facial Spa is better than 73% of massage therapists.B
73

Reviews for your job

Customers hired Hand & Stone Massage and Facial Spa for 5 kinds of job.

Hand & Stone Massage and Facial Spa for spa packages

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Spa packages”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Spa packages”

Liliana11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional relaxing and enjoyable experience loved every minute of it! We will definitely recommend this place with everyone I know!!! I need to bring my mom for her birthday so I will soon be back for another session with my mom!!!

Great priceSpa packages
v1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mariana was EXCELLENT!!! She was very attentive and made sure to ask how the pressure felt. You can tell she knows what she is doing. I left there so RELAXED!!! My headache went away. Its hard for my brain to clear and relax. I am constantly on. Whatever she did worked. I got the Himalayan stone massage so that…

Reasonable priceSpa packages
Katie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Kassandra is amazing. She took her time and make sure her client was comfortable at all time. Her pressure is also on point and I can tell she loves what she is doing. Wonderful experience. Thank you!!!

Great priceSpa packages
StacyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hand & Stone is relaxing; many options of providers, some late hours. I appreciate the membership & monthly credits to use when I can.

Reasonable priceSpa packagesFacialMassage therapy
Missa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

OMG ! Mariana is the best massage therapist ! Hands down. She took out my knotts i been having for awhile!! I will definitely be coming back Also the pace is clean and luxurious!

Spa packages
Guyton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

Continuing from my other experience: I left the room with armfuls of my belongings wondering where to go, ( he left me stranded) and somehow, someone found me and escorted me across the spa to the facial area. The older woman greeted me and told me that she wouldbe doing my facial. I stopped and told her what a…

Reasonable priceSpa packages
Doug9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very nice receptionist. Had a smile which you don't see much of anymore.

Reasonable priceSpa packages
Maria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mariana hizo un buen trabajo, estoy muy contenta con su atención.

Not sureSpa packages
Jonny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My partner loved it! Thank you!

Great priceSpa packages
Mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great job. So relaxing I almost fell asleep 😴

Reasonable priceSpa packages
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Annie is awesome!!! Wonderful atmosphere!!

Reasonable priceSpa packagesSkin treatments
BethanyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I just had the best deep tissue massage and hydrating facial. Both exceeded my expectations and I felt ridiculously relaxed afterwards. I would definitely recommend both services to my friends and family, and I will be back next month.

Reasonable priceSpa packages
Dawn14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceSpa packagesSkin treatments
Alexa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Spa packages

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 61%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Massage42$106–$137
Massage therapy20—
Skin treatments18$103–$149
Spa packages14—
Facial10—

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