How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREHansen Towing and Recovery - Grand Rapids, Michigan
Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 609 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Hansen Towing and Recovery - Grand Rapids, Michigan for 8 kinds of job.
Hansen Towing and Recovery - Grand Rapids, Michigan for car towing
Clear ✕All 235 Google reviews tagged “Car towing” · showing 20
Great experience, picked it up due to a lockout and super knowledgeable and felt confident that it was in good hands🙏
Dispatch and Driver were both very helpful, kind and informative.
Every thing was great
Needed a tow from Hansen towing. They were friendly, professional, fair priced.
Driver was right on time and very efficient and friendly.
Dispatch was amazing. Driver called upon delivery of car. First class.
Helpful and friendly
Hansen was amazing. They got there very fast, I couldn't believe it. Thanks again Hansen! Your company is excellent.
Highly recommend
Reliable and at a fair price
Amazing service. Very friendly!
Service arrived early, driver was very knowledgeable and professional. Price is very fair.
Friendly, timely, and efficient. Highly recommend this towing service.
My experience with Hansen Towing could not have been any better. My car broke down on the way to work and that was not on my plan for the day. Stranded on the side of the road, Chris answered the phone immediately and with positive, customer service energy. He told me how long it would be until he arrived and even…
car ended up getting dropped off 2 businesses away from the address given… which in turn, made me also lose 2 days of it being worked on, due to them not being able to find my car .. which is also going to mean i’m spending more money on rides in the meantime
Very helpful and friendly. Communication and response time was excellent.
Jeff was friendly and helpful during this stressful situation. Excellent service!
Great kind fast service fair price
Noah was great to deal with in this stressful situation! He is a real gentleman and professional!
Great service and very experienced driver.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 235 | — |
| Special vehicle towing | 57 | — |
| Car lockouts | 14 | — |
| Tire change | 12 | — |
| Long distance hauling | 11 | — |
| Local hauling | 10 | — |
| Battery service | 8 | — |
| Battery | 5 | — |
