How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREHansen Towing and Recovery - Grand Rapids, Michigan
Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 609 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Hansen Towing and Recovery - Grand Rapids, Michigan for 8 kinds of job.
Hansen Towing and Recovery - Grand Rapids, Michigan for car towing
Clear ✕All 235 Google reviews tagged “Car towing” · showing 200
Great experience, picked it up due to a lockout and super knowledgeable and felt confident that it was in good hands🙏
Dispatch and Driver were both very helpful, kind and informative.
Every thing was great
Needed a tow from Hansen towing. They were friendly, professional, fair priced.
Driver was right on time and very efficient and friendly.
Dispatch was amazing. Driver called upon delivery of car. First class.
Helpful and friendly
Hansen was amazing. They got there very fast, I couldn't believe it. Thanks again Hansen! Your company is excellent.
Highly recommend
Reliable and at a fair price
Amazing service. Very friendly!
Service arrived early, driver was very knowledgeable and professional. Price is very fair.
Friendly, timely, and efficient. Highly recommend this towing service.
My experience with Hansen Towing could not have been any better. My car broke down on the way to work and that was not on my plan for the day. Stranded on the side of the road, Chris answered the phone immediately and with positive, customer service energy. He told me how long it would be until he arrived and even…
car ended up getting dropped off 2 businesses away from the address given… which in turn, made me also lose 2 days of it being worked on, due to them not being able to find my car .. which is also going to mean i’m spending more money on rides in the meantime
Very helpful and friendly. Communication and response time was excellent.
Jeff was friendly and helpful during this stressful situation. Excellent service!
Great kind fast service fair price
Noah was great to deal with in this stressful situation! He is a real gentleman and professional!
Great service and very experienced driver.
This has taken awhile for me to rate because I lost the survey, but better late than never! Everyone was amazing from dispatch to the driver. I’d highly recommend using them in the greater Grand Rapids area.
Flawless
Noah did a great job carefully towing our car. He was friendly and professional, called to let us know when he was on the way, and made sure to provide a receipt so we can submit it to our insurance. We would definitely recommend Hansen Towing.
Quick and efficient, fair price
Did a great job.
Noah was professional and helpful. If I ever need a tow again I’m definitely calling Hansen and asking for Noah
Very friendly and fast service.
Very helpful, fast and reliable!
Super quick and easy and the most affordable after calling around for pricing. Our driver was really friendly too! 10/10 would recommend
Hansen towing was very helpful in moving my vehicle. I was able to get a quote prior to my tow and know exactly how much it would be. They worked with me make sure everything went smooth and correct. Would recommend
Noah was very nice and professional
Safe driver, friendly, prompt and helpful.
I needed towed to a tire shop and they were kind and not condescending to me as a girl who knows nothing about what to do in this situation. Hansens was the first kind voice I spoke to in 14 hours trying to get this solved after getting a nail in my tire. Thank you to Adam and the team at Hansen for the kind…
A very professional no exactly how to handle his rig. Actually second guy we had to call because the first guy could not get my vehicle on his rig. So I am extremely happy with my services with Hansen Towing and Recovery. Highly recommend them and definitely would call them again if needed.
Truck driver's name was Noah, he was a cool dude. 5 out of 5.
Very experienced and nice
nice people!
Very awesome people! Cost me less than the last time I had a car towed. Thank you Hanson's!!
The driver, Adam, was great- timely, considerate, and respectful!
Starter died on my pickup. Fast great service, towed to where I needed it to get. Driver was awesome.
Awesome
Their staff was friendly and got our vehicle towed right away.
Jeff was great, he had my car hooked up in no time.
Worst towing service I’ve ever received. Took 3 times longer than expected, overcharged and given the run around by the office on when the driver would arrive. Would recommend any other towing company.
No one wants to have auto problems, but Hansens made it so much easier than I expected. From the kindness of the dispatcher to the great and fast service of Adam the tow driver. Great customer service all around!
Excellent service
Hansens arrived early, worked fast, and was super professional. Working with dispatch was an absolute breeze, and their service was very affordable. I won't waste time shopping around for other tow companies anymore and I'll recommend Hansens to everyone who needs a tow!
Incredibly fast, decent price, nice driver
Quickly got my f550 a tow and a flatbed for my wood chipper! Great service
Nice transport guy
They arrived in a reasonable amount of time and loaded my car up pretty quick. The driver even pushed my vehicle into place by the curb when he dropped it off. Very friendly and communicated prior to arrival to give you an update on a timeframe.
Fast, easy and reliable!
The driver Noah was the best! Very professional and got us where we needed to go just in time!
Incredible service! Fast, accurate, safe and friendly. Highly highly recommended.
He was super cool and personable. Picked me up super fast. Highly recommend
Fast friendly affordable what more can you ask for
Service was very prompt, efficient, and professional. Would highly recommend!
Fast response time. Driver was great!
Honestly, the whole towing experience was very frustrating. I chose this towing company because they said they could tow my car to the shop so the shop could look at within an hour. As soon as I paid they told me it changed from 1 hour, to 2 hours, then when 2 hours came and went, I called them because no one showed…
Showed up in a timely manner, friendly staff, and good pricing! Very impressed they showed up with ramps for my lowered car.
Noah was a great tow specialist
Very friendly and fast. Great experience in a bad situation. Even gave my dog a ride.
Very very fast and very nice! Thank you
Courtney was great to work with!
Fantastic job thank you so much good
Very good fast and professional the driver was very respectful and professional i would happily recommend to everyone to use
Super cool nice guy with a Contagious smile and great attitude.
From the moment I spoke with Logan to the time he arrived, his customer service was exactly what I needed. Logan was incredibly kind, professional, safely loaded my vehicle, and made the whole experience so much less overwhelming. Thank you for going above and beyond when I needed it most!
Outstanding service. arrived exactly when promised and completed the work efficiently. I felt that my vehicle was in good hands.
This is a fleet vehicle covered financialy so I don’t know the price.
Great service, fast and on time!!
Great service! Very friendly!
We were hit by a tree branch on I 96. Hanson’s towed us with two trucks—one for our car, and one for our camper ON A HOLIDAY WEEKEND. They were a bright spot in a terrible day.
Very fast arrival! Nice guy!
Great people
Prompt. Excellent communication. Follow up most timely.
The geer shift handle broke to the point where the car could not be moved into any geer. The staff did all they could to care for the car.
They came through our roadside assistance and showed up quick and were very friendly.
My tow driver was very friendly and spot on very helpful, I truly appreciate it him.
The driver was friendly and knowledgeable. Was there in a timely manner!
Great and professional service
Towed me to Belle tire due to flar front passenger tire. Took me along to drive it home. Friendly, timely service!
Great job
Darian was great, knew exactly what he was doing and was easy to talk to. It was a breeze
Noah k from Hansen was very thorough when towing our audi. He made sure not to damage our low profile body kit and audi arrived safely to her destination thank you so much Noah! And hansens!
Very helpful and kind
Fast friendly and reliable service
Mechanic was professional & pleasant.
Straight forward pricing Adam showed up when they said he would Very professional Highly recommend
My driver was one of the nicest. I think his name was Noah. He was one of the nicest people I’ve ever encountered. He jumped my car when I thought it needed to be towed. He was amazing. Super kind and friendly. I wish everyone was him 😃. I’m hoping I got the name right. Thank you!!!
Wonderful company. Was able to get a tow truck very quickly and everyone was very kind and helpful.
I like the professional service provided by Hansen. Adam called me upfront before he arrived and safely towed my car from home to service center. Overall great customer experience !
Great to work with!
The truck showed up when they said they would and the driver was friendly and helpful. We were in a very busy parking garage and he worked quickly and efficiently to minimize the disruption effecting others. I would recommend Hansen Towing to anyone who needed such a service.
Good service, friendly dispatcher and driver.
The driver was very knowledgeable friendly and set my car in the position that I wanted it so it was not hindering this sidewalk
The tow driver beat the estimated time, and staff at dispatch and driver were both very friendly and helpful!
Great service, highly recommend their service,was very helpful and fast service, very polite and awesome staff.
We broke down on the interstate on our family vacation and we called for a tow. They came in great time with the tow truck and an extra car to transport our whole family safely. They got us to a car rental service and made sure we got all our belongings out of our car and were safe and back on the road. Great service!!
Quick and very helpful and helped us empty out the car.
Super fast response and the friendliest driver! Thank you for making my flat tire situation a smooth tow experience!
Prompt,friendly service. Punctual.professional!
Great, Friendly, and quick service
Fast and Friendly and good price
Excellent customer service, with reasonable prices.
They were quick and friendly!
Once dispatched they were very fast. Jeff was great and made everything seem seemless.
Highly recommended. Great service!
Good experience and service right on time and fast I'll recommend Hansen Towing Recovery indefinitely!!
Very personable, was very helpful, made a stressful situation calm and collected. Made me
They arrived quickly and the people in the truck and office were very helpful in an extremely stressful situation.
Great customer and quick!! Friendly and awesome driver!
Jeff came super quickly, communicated great, and made it look easy!
Just to add to my wife's comment... Chris was amazing and determined to get my SUV out of a low clearance parking ramp. Hansen Towing and Recovery will be recommended going forward.
Hansen Towing was great!! We needed a tow from a parking ramp with a low clearance and several tow companies could not help us. Chris was great and able to help us get our vehicle out of the ramp and to the dealership. I highly recommend!!
Great price ,great service ,family owned local company! They were here in ten minutes. Highly recommend this company
Fantastic service in a really awful situation - Noah took good care of me
Showed up within 20 minutes even though they were really busy. Friendly and quick service - handled my car with care
This company was extremely easy to use from the start. They quoted me a reasonable price and delivered exactly the service they promised. I especially want to shout out Chris who was a fantastic driver and really made the experience great.
I called in the morning and needed to get my SUV picked up and to a shop. When I called they immediately answered which is almost un heard of these days! They were there within 30 minutes to pick it up. Will definitely be using Hansen's for all my towing needs. Thank you again!
My vehicle broke down and I needed a tow to take my car to the garage. Hansen Towing & Recovery came to my rescue in under 20 minutes. The driver called me to let me know he is almost there and stayed on the phone until he was there. He was very friendly and knowledgeable on what was going on and hooking my…
Excellent service, very quick, friendly and helpful. Definitely the type of people you want to reach out to for help in times of car trouble.
This is a review of your driver Noah, he did a very nice job. He was very polite and told us about everything he was going to do—and we appreciated his work very much. - Linda Willcutt
From the 2 phone calls I made to Hansen Towing to the text message I received from Jeff letting me know my vehicle had been delivered. The customer service was top tier A-1 very nice and helpful staff. 10 of 10 HIGHLY RECOMMEND. Thank you so much for your speedy service and amazing customer service.
Todd came out on his day off to help tow my kia after an accident. tried to help with a deal for me to bypass my insurance requirement. was very friendly. will definitely save their # for future services!
I would highly recommend Hansen Towing. My car broke down on I196 by Saugatuck and they drove out there, almost an hour drive and picked me and my car up. Justin was amazing, he made sure I was safe and then proceeded to load my car. He was very quick and we were on our way back to my mechanic. Justin went above and…
A big shout out to Hansen Towing getting my vehicle home while using my roadside assistance with my insurance. With what happened along with tight space it made it almost impossible to unload but the driver worked his magic and made it happen! Now the fun part. Getting it back on the road, lol
Noah was very funny, kind and was really good about his job. He was very respectful and thorough. 10/10!
There con artist. They're charging me excessive amounts. They told me one price one day and then now apparently the price is for a different price now and is way higher than what it was originally. They're con artist, they're liars. They don't tell the truth. It's awful company all around and I'm suing whoever is in charge of towing or whatever is rude.
Truck broke down in a parking garage, Hansen came to tow it from Grand Rapids to Ionia. Hector came with the flatbed and then Chris came with a smaller truck to get mine out of the tight spot it was in. Both guys were great, super friendly, professional it was a frustrating situation that turned into a positive…
Prompt service Would use again
Super efficient and kind. Thank you!!
The service rep was awesome!
I highly recommend this tow company as they helped me twice within the same week. My family and I were stuck in the snow storm this past Christmas and this tow company made sure to rescue us out of the snow as it was a life or death situation. I am beyond thankful and grateful for such an amazing and caring company…
Wants young inexperienced drivers versus a older guy who's a tow guru. Younger isn't always better w age comes knowledge js!!!
FAST, trustworthy, kind, & reasonably priced. Needed a tow truck for my car. They came within 15 to 20 minutes. I was exhausted from traveling and the guy who came was so friendly and kind. He made a stressful situation not so stressful. We had a really nice conversation on the drive to my place. I wish him and his…
The driver was extremely courteous and knowledgeable.
My car quit on me away from home. It needed towing. My insurance road service contacted this company. Very satisfied with the professional service. They came quickly to tow my car. I highly recommend them!
Called Hansen Towing and Recovery after getting stuck in a ditch after trying to pull someone else out of the ditch. Chris quickly responded and came to rescue me. The road conditions made for a challenging recovery due to heavy traffic and ice rink conditions. Despite the challenges, Chris was able to quickly and…
Very prompt and efficient service. Loaded the car onto their flatbed and dropped off to dealer for repair. Thank you Adam for making the situation go so smoothly.
Car wouldn’t start, towed to repair shop. Driver able to start the car and move it out of its parking spot. Very personable. Did an excellent job.
Great service, driver was very professional and kind. Highly advise this company!
Cannot rate this higher than 5 stars, but if I could, I would. Extremely friendly, quick and efficient. Went above and beyond to help me with my problem. Chris and I spent a lot of time together due to the rental car polices (sorry about that, Chris), but couldn’t have picked a better person for the job. Thank you Hansen Towing and Recovery!
Very professional, courteous and safety minded.
Chris picked us up and had to tow our car from the airport and let us ride in the wrecker. Great conversation on the way home and great experience. Only place I am calling next time we need this type of service. Thanks Chris!
Excellent service!! And thanks for the ride!!
Good, dependable and communication was good.
I would use them again.. Thank you guys
Fast very good customer service nice professional people
Easy to do business with. Great communication and fair pricing.
Great service! Long wait to get towed.🎄
Steve was wonderful! Made me forget how upset I was about my car with great conversation and music. Arrived in a timely manner and was very professional. 12/10 would recommend!
It was like dealing with a friend and a real pro.
The gentleman that assisted me was positive and professional person. His energy was very good. Thank you for brighten up my day 💛
They were great! Thought I needed a tire change, but the Lugnuts were stripped and couldn’t get it removed. So they towed it to the service station with no extra charge. They were to my car within minutes. Then we’re willing to take it to another service station as we didn’t know if the initial one could fix the…
Extremely professional and very personable. For a young man, in today’s world, he is very polite and very understanding. If I could call a towing company directly I would call Hansen towing and recovery again. Thanks again!
The driver Chris was Fantastic. He was patient and understanding. He arrived ahead of schedule and made sure I was safe before he departed. I hope I don't need another Tow Truck, but if I do I hope they are as Nice and Professional as Chris.
5 🌟
Used them to tow my car to a mechanic and the driver showed up ahead of schedule, was courteous, and was super quick. No issues whatsoever.
Hansen's was a life saver, they were able to help quickly and handle my all wheel drive vehicle. They were professional and price was very affordable. I am so glad they were able to help me, I highly recommend them for towing your vehicles.
I've never used them before today and they were absolutely the best! They responded to me immediately, came out quickly and the price was great. The man that came out (Dylan) did a fantastic job. He had the best personality and you could tell he really cared about doing a good job and he enjoyed doing it. He…
I broke down on a Saturday around midnight heading east bound on 96 towards ionia taking my mother home from the hospital. When I called I told them my situation and Chris was very quick and good. Although the break down was a bummer Chris was cool and after talking with him for a bit it really took the edge off of…
Chris was my contact to tow my vehicle. He has such great costumer service. He was kind. He was happy to talk with me. He notified me when he dropped my vehicle off at the final destination. He even put the key in the drop box at the garage. I was incredibly appreciative of his kindness and attitude as he handled my “not so fun” day I was having.
Awesome customer service the owner is super friendly! Will recommend to others!
Fast and friendly service. Hansen was dispatched by my insurance roadside assistance. I was unable to stay with the car or leave the keys, which necessitated the use of extra equipment. Hansen worked with my insurance company to make sure I was not charged extra for this service. Arrived fast and delivered quickly…
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 235 | — |
| Special vehicle towing | 57 | — |
| Car lockouts | 14 | — |
| Tire change | 12 | — |
| Long distance hauling | 11 | — |
| Local hauling | 10 | — |
| Battery service | 8 | — |
| Battery | 5 | — |
