How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREHansen Towing and Recovery - Grand Rapids, Michigan
Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 609 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Hansen Towing and Recovery - Grand Rapids, Michigan for 8 kinds of job.
Hansen Towing and Recovery - Grand Rapids, Michigan for car towing
Clear ✕All 235 Google reviews tagged “Car towing” · showing 60
Great experience, picked it up due to a lockout and super knowledgeable and felt confident that it was in good hands🙏
Dispatch and Driver were both very helpful, kind and informative.
Every thing was great
Needed a tow from Hansen towing. They were friendly, professional, fair priced.
Driver was right on time and very efficient and friendly.
Dispatch was amazing. Driver called upon delivery of car. First class.
Helpful and friendly
Hansen was amazing. They got there very fast, I couldn't believe it. Thanks again Hansen! Your company is excellent.
Highly recommend
Reliable and at a fair price
Amazing service. Very friendly!
Service arrived early, driver was very knowledgeable and professional. Price is very fair.
Friendly, timely, and efficient. Highly recommend this towing service.
My experience with Hansen Towing could not have been any better. My car broke down on the way to work and that was not on my plan for the day. Stranded on the side of the road, Chris answered the phone immediately and with positive, customer service energy. He told me how long it would be until he arrived and even…
car ended up getting dropped off 2 businesses away from the address given… which in turn, made me also lose 2 days of it being worked on, due to them not being able to find my car .. which is also going to mean i’m spending more money on rides in the meantime
Very helpful and friendly. Communication and response time was excellent.
Jeff was friendly and helpful during this stressful situation. Excellent service!
Great kind fast service fair price
Noah was great to deal with in this stressful situation! He is a real gentleman and professional!
Great service and very experienced driver.
This has taken awhile for me to rate because I lost the survey, but better late than never! Everyone was amazing from dispatch to the driver. I’d highly recommend using them in the greater Grand Rapids area.
Flawless
Noah did a great job carefully towing our car. He was friendly and professional, called to let us know when he was on the way, and made sure to provide a receipt so we can submit it to our insurance. We would definitely recommend Hansen Towing.
Quick and efficient, fair price
Did a great job.
Noah was professional and helpful. If I ever need a tow again I’m definitely calling Hansen and asking for Noah
Very friendly and fast service.
Very helpful, fast and reliable!
Super quick and easy and the most affordable after calling around for pricing. Our driver was really friendly too! 10/10 would recommend
Hansen towing was very helpful in moving my vehicle. I was able to get a quote prior to my tow and know exactly how much it would be. They worked with me make sure everything went smooth and correct. Would recommend
Noah was very nice and professional
Safe driver, friendly, prompt and helpful.
I needed towed to a tire shop and they were kind and not condescending to me as a girl who knows nothing about what to do in this situation. Hansens was the first kind voice I spoke to in 14 hours trying to get this solved after getting a nail in my tire. Thank you to Adam and the team at Hansen for the kind…
A very professional no exactly how to handle his rig. Actually second guy we had to call because the first guy could not get my vehicle on his rig. So I am extremely happy with my services with Hansen Towing and Recovery. Highly recommend them and definitely would call them again if needed.
Truck driver's name was Noah, he was a cool dude. 5 out of 5.
Very experienced and nice
nice people!
Very awesome people! Cost me less than the last time I had a car towed. Thank you Hanson's!!
The driver, Adam, was great- timely, considerate, and respectful!
Starter died on my pickup. Fast great service, towed to where I needed it to get. Driver was awesome.
Awesome
Their staff was friendly and got our vehicle towed right away.
Jeff was great, he had my car hooked up in no time.
Worst towing service I’ve ever received. Took 3 times longer than expected, overcharged and given the run around by the office on when the driver would arrive. Would recommend any other towing company.
No one wants to have auto problems, but Hansens made it so much easier than I expected. From the kindness of the dispatcher to the great and fast service of Adam the tow driver. Great customer service all around!
Excellent service
Hansens arrived early, worked fast, and was super professional. Working with dispatch was an absolute breeze, and their service was very affordable. I won't waste time shopping around for other tow companies anymore and I'll recommend Hansens to everyone who needs a tow!
Incredibly fast, decent price, nice driver
Quickly got my f550 a tow and a flatbed for my wood chipper! Great service
Nice transport guy
They arrived in a reasonable amount of time and loaded my car up pretty quick. The driver even pushed my vehicle into place by the curb when he dropped it off. Very friendly and communicated prior to arrival to give you an update on a timeframe.
Fast, easy and reliable!
The driver Noah was the best! Very professional and got us where we needed to go just in time!
Incredible service! Fast, accurate, safe and friendly. Highly highly recommended.
He was super cool and personable. Picked me up super fast. Highly recommend
Fast friendly affordable what more can you ask for
Service was very prompt, efficient, and professional. Would highly recommend!
Fast response time. Driver was great!
Honestly, the whole towing experience was very frustrating. I chose this towing company because they said they could tow my car to the shop so the shop could look at within an hour. As soon as I paid they told me it changed from 1 hour, to 2 hours, then when 2 hours came and went, I called them because no one showed…
Showed up in a timely manner, friendly staff, and good pricing! Very impressed they showed up with ramps for my lowered car.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 235 | — |
| Special vehicle towing | 57 | — |
| Car lockouts | 14 | — |
| Tire change | 12 | — |
| Long distance hauling | 11 | — |
| Local hauling | 10 | — |
| Battery service | 8 | — |
| Battery | 5 | — |
