Hansen Towing and Recovery - Grand Rapids, Michigan

Great experience, picked it up due to a lockout and super knowledgeable and felt confident that it was in good hands🙏

Dispatch and Driver were both very helpful, kind and informative.

Every thing was great

Needed a tow from Hansen towing. They were friendly, professional, fair priced.

Driver was right on time and very efficient and friendly.

Dispatch was amazing. Driver called upon delivery of car. First class.

Helpful and friendly

Hansen was amazing. They got there very fast, I couldn't believe it. Thanks again Hansen! Your company is excellent.

Highly recommend

Reliable and at a fair price

Amazing service. Very friendly!

Service arrived early, driver was very knowledgeable and professional. Price is very fair.

Friendly, timely, and efficient. Highly recommend this towing service.

My experience with Hansen Towing could not have been any better. My car broke down on the way to work and that was not on my plan for the day. Stranded on the side of the road, Chris answered the phone immediately and with positive, customer service energy. He told me how long it would be until he arrived and even… Read full review

car ended up getting dropped off 2 businesses away from the address given… which in turn, made me also lose 2 days of it being worked on, due to them not being able to find my car .. which is also going to mean i’m spending more money on rides in the meantime

Very helpful and friendly. Communication and response time was excellent.

Jeff was friendly and helpful during this stressful situation. Excellent service!

Great kind fast service fair price

Noah was great to deal with in this stressful situation! He is a real gentleman and professional!

Great service and very experienced driver.

This has taken awhile for me to rate because I lost the survey, but better late than never! Everyone was amazing from dispatch to the driver. I’d highly recommend using them in the greater Grand Rapids area.

Flawless

Noah did a great job carefully towing our car. He was friendly and professional, called to let us know when he was on the way, and made sure to provide a receipt so we can submit it to our insurance. We would definitely recommend Hansen Towing.

Quick and efficient, fair price

Did a great job.

Noah was professional and helpful. If I ever need a tow again I’m definitely calling Hansen and asking for Noah

Very friendly and fast service.

Very helpful, fast and reliable!

Super quick and easy and the most affordable after calling around for pricing. Our driver was really friendly too! 10/10 would recommend

Hansen towing was very helpful in moving my vehicle. I was able to get a quote prior to my tow and know exactly how much it would be. They worked with me make sure everything went smooth and correct. Would recommend

Noah was very nice and professional

Safe driver, friendly, prompt and helpful.

I needed towed to a tire shop and they were kind and not condescending to me as a girl who knows nothing about what to do in this situation. Hansens was the first kind voice I spoke to in 14 hours trying to get this solved after getting a nail in my tire. Thank you to Adam and the team at Hansen for the kind… Read full review

A very professional no exactly how to handle his rig. Actually second guy we had to call because the first guy could not get my vehicle on his rig. So I am extremely happy with my services with Hansen Towing and Recovery. Highly recommend them and definitely would call them again if needed.

Truck driver's name was Noah, he was a cool dude. 5 out of 5.

Very experienced and nice

nice people!

Very awesome people! Cost me less than the last time I had a car towed. Thank you Hanson's!!

The driver, Adam, was great- timely, considerate, and respectful!

Starter died on my pickup. Fast great service, towed to where I needed it to get. Driver was awesome.

Awesome

Their staff was friendly and got our vehicle towed right away.

Jeff was great, he had my car hooked up in no time.

Worst towing service I’ve ever received. Took 3 times longer than expected, overcharged and given the run around by the office on when the driver would arrive. Would recommend any other towing company.

No one wants to have auto problems, but Hansens made it so much easier than I expected. From the kindness of the dispatcher to the great and fast service of Adam the tow driver. Great customer service all around!

Excellent service

Hansens arrived early, worked fast, and was super professional. Working with dispatch was an absolute breeze, and their service was very affordable. I won't waste time shopping around for other tow companies anymore and I'll recommend Hansens to everyone who needs a tow!

Incredibly fast, decent price, nice driver

Quickly got my f550 a tow and a flatbed for my wood chipper! Great service

Nice transport guy

They arrived in a reasonable amount of time and loaded my car up pretty quick. The driver even pushed my vehicle into place by the curb when he dropped it off. Very friendly and communicated prior to arrival to give you an update on a timeframe.

Fast, easy and reliable!

The driver Noah was the best! Very professional and got us where we needed to go just in time!

Incredible service! Fast, accurate, safe and friendly. Highly highly recommended.

He was super cool and personable. Picked me up super fast. Highly recommend

Fast friendly affordable what more can you ask for

Service was very prompt, efficient, and professional. Would highly recommend!

Fast response time. Driver was great!

Honestly, the whole towing experience was very frustrating. I chose this towing company because they said they could tow my car to the shop so the shop could look at within an hour. As soon as I paid they told me it changed from 1 hour, to 2 hours, then when 2 hours came and went, I called them because no one showed… Read full review

Showed up in a timely manner, friendly staff, and good pricing! Very impressed they showed up with ramps for my lowered car.

Noah was a great tow specialist

Very friendly and fast. Great experience in a bad situation. Even gave my dog a ride.

Very very fast and very nice! Thank you

Courtney was great to work with!

Fantastic job thank you so much good

Very good fast and professional the driver was very respectful and professional i would happily recommend to everyone to use

Super cool nice guy with a Contagious smile and great attitude.

From the moment I spoke with Logan to the time he arrived, his customer service was exactly what I needed. Logan was incredibly kind, professional, safely loaded my vehicle, and made the whole experience so much less overwhelming. Thank you for going above and beyond when I needed it most!

Outstanding service. arrived exactly when promised and completed the work efficiently. I felt that my vehicle was in good hands.

This is a fleet vehicle covered financialy so I don’t know the price.

Great service, fast and on time!!

Great service! Very friendly!

We were hit by a tree branch on I 96. Hanson’s towed us with two trucks—one for our car, and one for our camper ON A HOLIDAY WEEKEND. They were a bright spot in a terrible day.

Very fast arrival! Nice guy!

Great people

Prompt. Excellent communication. Follow up most timely.

The geer shift handle broke to the point where the car could not be moved into any geer. The staff did all they could to care for the car.

They came through our roadside assistance and showed up quick and were very friendly.

My tow driver was very friendly and spot on very helpful, I truly appreciate it him.

The driver was friendly and knowledgeable. Was there in a timely manner!

Great and professional service

Towed me to Belle tire due to flar front passenger tire. Took me along to drive it home. Friendly, timely service!

Great job

Darian was great, knew exactly what he was doing and was easy to talk to. It was a breeze

Noah k from Hansen was very thorough when towing our audi. He made sure not to damage our low profile body kit and audi arrived safely to her destination thank you so much Noah! And hansens!

Very helpful and kind

Fast friendly and reliable service

Mechanic was professional & pleasant.

Straight forward pricing Adam showed up when they said he would Very professional Highly recommend

My driver was one of the nicest. I think his name was Noah. He was one of the nicest people I’ve ever encountered. He jumped my car when I thought it needed to be towed. He was amazing. Super kind and friendly. I wish everyone was him 😃. I’m hoping I got the name right. Thank you!!!

Wonderful company. Was able to get a tow truck very quickly and everyone was very kind and helpful.

I like the professional service provided by Hansen. Adam called me upfront before he arrived and safely towed my car from home to service center. Overall great customer experience !

Great to work with!

The truck showed up when they said they would and the driver was friendly and helpful. We were in a very busy parking garage and he worked quickly and efficiently to minimize the disruption effecting others. I would recommend Hansen Towing to anyone who needed such a service.

Good service, friendly dispatcher and driver.

The driver was very knowledgeable friendly and set my car in the position that I wanted it so it was not hindering this sidewalk

The tow driver beat the estimated time, and staff at dispatch and driver were both very friendly and helpful!

Great service, highly recommend their service,was very helpful and fast service, very polite and awesome staff.

We broke down on the interstate on our family vacation and we called for a tow. They came in great time with the tow truck and an extra car to transport our whole family safely. They got us to a car rental service and made sure we got all our belongings out of our car and were safe and back on the road. Great service!!

Quick and very helpful and helped us empty out the car.

Super fast response and the friendliest driver! Thank you for making my flat tire situation a smooth tow experience!

Prompt,friendly service. Punctual.professional!

Great, Friendly, and quick service

Fast and Friendly and good price

Excellent customer service, with reasonable prices.

They were quick and friendly!

Once dispatched they were very fast. Jeff was great and made everything seem seemless.

Highly recommended. Great service!

Good experience and service right on time and fast I'll recommend Hansen Towing Recovery indefinitely!!

Very personable, was very helpful, made a stressful situation calm and collected. Made me

They arrived quickly and the people in the truck and office were very helpful in an extremely stressful situation.

Great customer and quick!! Friendly and awesome driver!

Jeff came super quickly, communicated great, and made it look easy!

Just to add to my wife's comment... Chris was amazing and determined to get my SUV out of a low clearance parking ramp. Hansen Towing and Recovery will be recommended going forward.

Hansen Towing was great!! We needed a tow from a parking ramp with a low clearance and several tow companies could not help us. Chris was great and able to help us get our vehicle out of the ramp and to the dealership. I highly recommend!!

Great price ,great service ,family owned local company! They were here in ten minutes. Highly recommend this company

Fantastic service in a really awful situation - Noah took good care of me

Showed up within 20 minutes even though they were really busy. Friendly and quick service - handled my car with care

This company was extremely easy to use from the start. They quoted me a reasonable price and delivered exactly the service they promised. I especially want to shout out Chris who was a fantastic driver and really made the experience great.

I called in the morning and needed to get my SUV picked up and to a shop. When I called they immediately answered which is almost un heard of these days! They were there within 30 minutes to pick it up. Will definitely be using Hansen's for all my towing needs. Thank you again!