How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCOREHansen Towing and Recovery - Grand Rapids, Michigan
Wyoming, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 609 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Hansen Towing and Recovery - Grand Rapids, Michigan for 8 kinds of job.
Hansen Towing and Recovery - Grand Rapids, Michigan for special vehicle towing
Clear ✕All 57 Google reviews tagged “Special vehicle towing” · showing 40
Friendly driver. Great experience.
Very quick and reasonable pricing. Driver (Adam?.. sorry crap memory) was very personable!
He was fast to arrive, so kind to help us quickly and very trustworthy. We were so impressed with the service and attitude of our tow truck driver that we were talking about it all evening.
Great experience!
On time, knowledgeable, friendly
Highly recommend
Great service very friendly would recommend to anyone
Service was very fast and accurate
Noah was professional and helpful. If I ever need a tow again I’m definitely calling Hansen and asking for Noah
Our travel trailer broke down in the Grand Rapids area and we contacted Hansen Towing to transport it to a local repair facility. Their driver Adam showed up within an hour. He was very friendly and treated our trailer with great care. We appreciated their service and it was very reasonably priced. Definitely would…
They did a very good job ... prompt ... job done right ... no hassles ... highly recommend
Knowledgeable about Tesla to know how to open doors & trunk with dead battery.
From the time I called AAA they arrived in less than an hour. I was very surprised. Also appreciated the updates by text and the phone call from the driver so that we were on the same schedule.
Hands down the best towing experience ever! Do not hesitate to call this company for assistance!
Very friendly and helpful!
Great service, fast and on time!!
Extremely fast, handled the job professionally, Chris was a great guy, and their pricing is beyond fair.
Thanks for the super quick service!!
Noah k from Hansen was very thorough when towing our audi. He made sure not to damage our low profile body kit and audi arrived safely to her destination thank you so much Noah! And hansens!
Operator showed up quick and when he said he would. Knew exactly what he was doing and did exactly what had to be done. He tied the motorcycle down securely and delivered it to its destination and set it down with the same clear and concise precision he picked it up with. Excellent Service! Very Pleased.
Great service! And great guy! Thanks for an awesome job.
Excellent! Arrived much sooner than expected and delivered my car to the dealer very quickly. 5-stars to the driver and dispatcher or call center rep. The call center rep actually took the time to find this towing service, when the 1st one contacted wasn’t able to respond promptly. 5-stars to her too!
The service provided was timely and of high quality.
Prompt. Showed up when they said they would. Delivered the vehicle professionally. Yes, I'd use them again
Great Service
Hansen Towing was great!! We needed a tow from a parking ramp with a low clearance and several tow companies could not help us. Chris was great and able to help us get our vehicle out of the ramp and to the dealership. I highly recommend!!
Great price ,great service ,family owned local company! They were here in ten minutes. Highly recommend this company
A Blessing, Our MelTrotter Ministry donation truck got stuck and Hansen's Went out and got it out and charged us nothing cause they supported our Ministry. So thankful.
Very good
A lift I was using sunk into a yard of a house I was working on. I was completely stuck. I called Hansen towing and described the situation over the phone to receive a very reasonable quote. Chris showed up about 15 minutes after the phone call to pull the lift out. He was professional, personable and reliable. I’ll…
Adam from Hansen showed up on time. They took my vehicle safely home and billed my insurance. So very happy that they were available when I was stranded.
Driver was excellent and showed much care with my vehicle. Driver was prompt and courteous.
Nice driver
Theses folks are the best. On time, go out of their way to help make sure you and your car are all sorted out.
Prompt service. Friendly tow truck operator.
Had two flat tires at night. Timely, friendly service. The gentleman who towed my vehicle to my house was professional, courteous and helpful.
It was like dealing with a friend and a real pro.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 235 | — |
| Special vehicle towing | 57 | — |
| Car lockouts | 14 | — |
| Tire change | 12 | — |
| Long distance hauling | 11 | — |
| Local hauling | 10 | — |
| Battery service | 8 | — |
| Battery | 5 | — |
