iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%87+24.6Replies to reviews 8%100+8.2Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 32 pet adoptioniPosition by Experts Score among all companies we track in this category. · better than 97%
4.9★★★★★131 Google reviews · 23 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Happy Trails Farm Animal Sanctuary, Inc. at a glance
Google reviewers rate the sanctuary 4.9 out of 5 based on 131 reviews, with the owner responding to all comments. Visitors describe the facility as clean and spacious, highlighting friendly staff who provide responsive communication and detailed information during tours or adoptions. The organization assists individuals in rehoming animals like horses, chickens, and pigs, often facilitating quick placements for those facing forced relinquishments. While most feedback is positive, some users note that the process of giving up pets due to external legal pressures can be emotionally difficult.
Google rating: 4.9 out of 5 from 131 reviews (94% five-star).
Reviews on this page: 131 Google reviews (69 with written comments, 15 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 12, 2026.
Service: Pet Adoption Agency serving Canton, Ohio.
Data from Google, last updated October 26, 2026.
Score profile vs other pet adoption
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyPet Adoption median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Happy Trails Farm Animal Sanctuary, Inc.: 90/100 on this factor. Category median: 67.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Happy Trails Farm Animal Sanctuary, Inc.: 87/100 on this factor. Category median: 58.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Happy Trails Farm Animal Sanctuary, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Happy Trails Farm Animal Sanctuary, Inc.: 100/100 on this factor. Category median: 40.A
100
Bar = this company · dark tick = category median.
Star ratings
131 Google reviews we collected
4.9of 5
5 stars12394%
4 stars54%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
96%praise
Praise4796%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2653%
Quality & results1020%
Would recommend510%
Speed & response36%
Price & value24%
Honesty & trust24%
Communication12%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the very first call and text, they were so responsive and kind!”
“Happy trails provides an excellent service for animals in need of a home and for people looking to adopt!”
“The plan did not work.”
“We highly recommend them to anyone looking to adopt!”
“I messaged and asked questions a couple of times, and they responded quickly.”
“Everything was super reasonable and goes to a great cause.”
“I am so sad to lose them but I trust them to make sure my animals find good homes.”
“Now, from the very moment we had started the process we had maintained consistent communication with Happy Trails (Audra).”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dr.5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wonderful people and great accomodations for the animals. Thank you for all you do!! ❤️
This is a great cause. Please donate to this nonprofit through their website if you are able to.
Melaine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This place and the people here are absolutely amazing in all they do! I love seeing all the animals so happy and well taken care of and loved.
MichelleLocal Guide · 81 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Happy trails provides an excellent service for animals in need of a home and for people looking to adopt! The staff for caring and friendly. I adopted some chickens. They have some pretty cool turkeys, pigs, ponies… etc.
DebbieLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Happy Trails is a very nice place,very clean,people are friendly and I saw alot of animals,ducks,geese,turkeys and potbelly pig
MichaelLocal Guide · 365 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
What a fantastic rescue to work with, their entire staff are so friendly, helpful, and knowledgeable. The facility is very well run and the animals have clean, spacious areas to thrive before they are adopted. We have adopted chickens, ducks, and geese and they have many more animals to adopt. If you cant adopt,…
Terra3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I can’t say enough about Happy Trails, we have adopted 3 horses from them so far and Jenna and Audra have been nothing but a god sent with help. We are first time horse owners and they have answered any and all questions and have gone above and beyond to make sure we get the BEST fit for our family. You can tell…
Wonderful people and great accomodations for the animals. Thank you for all you do!! ❤️
This is a great cause. Please donate to this nonprofit through their website if you are able to.
Response from the owner · 2 months ago
We sure appreciate your taking the time to give a review! Thanks for the wonderful kudos and the support.
Melaine LoPresti8 reviewsiTotal number of Google reviews Melaine has written across all businesses on Google Maps, not just this one.
Happy Trails Farm Animal Sanctuary in Ravenna, Ohio is truly incredible. From the very first call and text, they were so responsive and kind! They answered everything right away and made the entire adoption process smooth and stress-free.
The horse we adopted from them is absolutely amazing. Her hooves are in wonderful condition, she is healthy, personable, and incredibly friendly! She exceeded every single expectation we had. You can tell how much care, love, and attention they give to their animals.
We are beyond grateful not only for our amazing horse, but also for how they handled her transport to us. They went above and beyond, and we cannot thank them enough for everything they did.
Happy Trails truly deserves all the success in the world. They are doing something special, and it shows in every animal and every interaction. We highly recommend them to anyone looking to adopt! They are simply the best. 💛🐴
Response from the owner · 9 months ago
Thank you for your amazing feedback! We appreciate your time in helping us show that we are trustworthy, transparent, and friendly. Best of luck with the addition to your family!
Michelle WLocal Guide · 81 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Happy trails provides an excellent service for animals in need of a home and for people looking to adopt! The staff for caring and friendly. I adopted some chickens. They have some pretty cool turkeys, pigs, ponies… etc.
Response from the owner · 10 months ago
Thanks, Michelle, for taking the time to provide your feedback. We sure do appreciate the kudos!
Debbie EmeryLocal Guide · 19 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
What a fantastic rescue to work with, their entire staff are so friendly, helpful, and knowledgeable. The facility is very well run and the animals have clean, spacious areas to thrive before they are adopted. We have adopted chickens, ducks, and geese and they have many more animals to adopt. If you cant adopt, make a donation, his rescue deserves your donations!
Response from the owner · 2 years ago
Thanks for your kind words! We are motivated by the kind reviews we inspire.
Robert Tazuma4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I can’t say enough about Happy Trails, we have adopted 3 horses from them so far and Jenna and Audra have been nothing but a god sent with help. We are first time horse owners and they have answered any and all questions and have gone above and beyond to make sure we get the BEST fit for our family. You can tell they love what they do and put the animals first. I will never be able to thank them enough!
Response from the owner · a month ago
Wow!! Thank you for taking the time to give feedback. You help other first-timers take the leap. Jenna and Audra are pretty awesome, thats for sure. We appreciate you and the home you provide!