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Haracec Complete Healthcare

Psychiatrist · El Paso, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%86+24.3Replies to reviews 8%91+7.5Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 25 psychiatristsPosition by Experts Score among all companies we track in this category. · better than 58%
4.9 ★★★★★ 180 Google reviews · 16 photos
97%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
19%reviews answered by the owner
Oct 2026latest review

Haracec Complete Healthcare at a glance

Reviewers frequently praise the clinic for its professional, compassionate staff and punctual appointments, noting that providers take time to listen and develop treatment plans. Patients appreciate the welcoming atmosphere and effective communication, including prompt return calls. However, some criticism exists regarding administrative issues, such as scheduling errors, missed follow-ups on medical clearances, and perceived judgment toward patients seeking non-medication or holistic mental health approaches.

  • Google rating: 4.9 out of 5 from 180 reviews (97% five-star).
  • Reviews on this page: 180 Google reviews (132 with written comments, 2 with photos).
  • Owner responses: the business replied to 19% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Psychiatrist serving El Paso, Texas.

Data from Google, last updated October 27, 2026.

Score profile vs other psychiatrists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction91Reliability86Craft & service–Value–Momentum100Replies to reviews91Satisfaction: 91 (median 91)Reliability: 86 (median 84)Momentum: 100 (median 100)Replies to reviews: 91 (median 91)
Haracec Complete HealthcarePsychiatrists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Haracec Complete Healthcare: 91/100 on this factor. Category median: 91.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Haracec Complete Healthcare: 86/100 on this factor. Category median: 84.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Haracec Complete Healthcare: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Haracec Complete Healthcare: 91/100 on this factor. Category median: 91.A
91

Bar = this company · dark tick = category median.

Star ratings

180 Google reviews we collected

  • 5 stars17497%
  • 4 stars11%
  • 3 stars00%
  • 2 stars11%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 132 written reviews

  • Praise14499%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude8558%
  • Would recommend1913%
  • Communication139%
  • Speed & response118%
  • Honesty & trust96%
  • Quality & results85%
  • Price & value11%

What customers talk about

We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Uga is very professional, takes his time with you to understand what you have going on and to figure out a plan on how to help you.”
  • “I would definitely recommend Haracec Complete Healthcare.”
  • “Including his team, they listen to your concerns, very understanding, great with communication when times are difficult.”
  • “I was processed quickly and efficiently and the doctor made me feel at ease.”
  • “He was genuinely interested in helping me get the treatment I needed.”
  • “Their assessment was fluid, they dug deep and got into things I haven’t thought about in 30 years, and their assessment felt thorough.”
  • “I just wanted a thorough and fair assessment of my experiences.”

People customers mention

  • Uga 46 reviews
  • Stephanie 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Yvonne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 18 hours ago★★★★★

Dr. Uga is very professional, takes his time with you to understand what you have going on and to figure out a plan on how to help you. Very good bedside manners! He has an excellent staff too. Very helpful. The place is also clean.

Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★

Do not go here if you are Looking to better your mental health without using SSRI or antidepressants….. In 2023 I made the mistake of coming here to try to better my mental health. And when I had mentioned that I was using holistic alternatives, I was met by the male DR. with retaliation, judgment, and shame. He…

ChristineLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

From the front desk to the Dr I saw, everyone was extremely friendly and welcoming

Joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I am just very thankful that I decided to go I was trying to avoid this visit. Thank you so much for the attention that I was given. May all the staff and Dr.Uga be blessed.

James10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

My appointment went very well. The doctor did everything the best she could and I also did the best I could. I was treated very well.

D4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very friendly and welcoming. Timely service and responses. Will love to keep going here…

Photos

Customer reviews

4.9 ★★★★★ 180 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Yvonne Soto3 reviewsTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Uga is very professional, takes his time with you to understand what you have going on and to figure out a plan on how to help you. Very good bedside manners! He has an excellent staff too. Very helpful. The place is also clean.

Taylor Medina1 reviewTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Do not go here if you are Looking to better your mental health without using SSRI or antidepressants….. In 2023 I made the mistake of coming here to try to better my mental health. And when I had mentioned that I was using holistic alternatives, I was met by the male DR. with retaliation, judgment, and shame. He also brought his own personal beliefs into my issues when they professionally just stayed in his head… It felt like a personal attack. His wife is much nicer, but still, I felt the same thing… The medications they prescribed me just made me feel worse and when I went back to talk about it, I was made to feel more of an problem rather than a patient. Three years later I’m with the best psychiatrist and therapist Who actually believe in me and my collaboration in my treatment, and I’m on the Texas Compasionate Use program thriving even better than I was with this place….

Christine TorresLocal Guide · 137 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

From the front desk to the Dr I saw, everyone was extremely friendly and welcoming

Joe Ontiveros7 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am just very thankful that I decided to go I was trying to avoid this visit. Thank you so much for the attention that I was given. May all the staff and Dr.Uga be blessed.

James10 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My appointment went very well. The doctor did everything the best she could and I also did the best I could. I was treated very well.

D Reilly4 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly and welcoming. Timely service and responses. Will love to keep going here…

RT LIPLLCLocal Guide · 5 reviewsTotal number of Google reviews RT has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very well Educated, Accredited Staff.

Larry JohnsonLocal Guide · 9 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you for your patience and your willing spirit.

Cindy BritoLocal Guide · 168 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been seeing Dr. Uga for years. I also see Shalan. They have helped me more than I can explain. The whole clinic is amazing!

Gilbert LayLocal Guide · 24 reviewsTotal number of Google reviews Gilbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Office staff is courteous and very professional. Dr Uga is knowledgeable and compassionate. I would definitely recommend Haracec Complete Healthcare.

Haracec Complete Healthcare on Google Maps →

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