Furniture store · Auburn, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%75+47.6Reliability 28%79+22.3Replies to reviews 8%100+8.2Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 22%
4.7★★★★★101 Google reviews · 24 photos
87%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the staff's knowledge, responsiveness, and assistance with design layouts and product selection for unique, high-quality furniture. Recurring themes include friendly communication during the ordering process and professional delivery experiences. However, some reviewers criticize long wait times for out-of-stock items, limited in-store inventory for testing, and occasional errors in product specifications that were resolved at the customer's expense.
Google rating: 4.7 out of 5 from 101 reviews (87% five-star).
Reviews on this page: 101 Google reviews (82 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Harrison West Design + Furniture: 75/100 on this factor. Category median: 92.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Harrison West Design + Furniture: 79/100 on this factor. Category median: 88.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Harrison West Design + Furniture: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Harrison West Design + Furniture: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
101 Google reviews we collected
4.7of 5
5 stars8887%
4 stars44%
3 stars22%
2 stars22%
1 star55%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
96%praise
Praise10396%
Complaints44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4643%
Quality & results2221%
Communication1211%
Would recommend1211%
Speed & response87%
Price & value66%
Honesty & trust11%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew at Midland Furniture Garage are extremely helpful and always have the most unique furniture available!”
“We had a great experience working with Michelle to find the “perfect” sofa for our new addition.”
“She was collaborative and communicative- but not pushy.”
“I would highly recommend this high end furniture store.”
“The staff at Midland Furniture Garage are friendly, knowledgeable, and efficient.”
“The delivery time was a bit long though, as it took months to get the price of furniture, but I assume that's mostly due to the manufacturer.”
“Although the price is significantly more than an Art Van, Gardner White, or ABC Warehouse, their furniture is worth every penny.”
“Honestly, I love the unique pieces in this furniture store.”
People customers mention
Garage27 reviews
Amy10 reviews
Michelle9 reviews
Midland6 reviews
Gorin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jennifer5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Michelle is incredibly helpful and smart. Really makes the design process a lot easier than shopping online on your own.
Patrick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Michelle was informative, knowledgeable and kind. She was collaborative and communicative- but not pushy. She made our experience wonderful! Thanks, Michelle!
EdwardLocal Guide · 84 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The crew at Midland Furniture Garage are extremely helpful and always have the most unique furniture available!
RobertLocal Guide · 282 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The Midland Furniture Garage is housed in the old Firestone Tire and Automotive building, just off the circle in Midland. It was my first visit here. A nice place with many furniture options. I wasn’t there for anything specific, but more of a “see what’s there” and to get some ideas.
We found some really nice…
Julie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We had a great experience working with Michelle to find the “perfect” sofa for our new addition. She came over to view the new space and gathered information for recommendations. She also found a pair of awesome chairs for an alcove. Delivery went without a hitch. Everyone we interacted with were professional and…
BrianLocal Guide · 78 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Came back to see Michelle! I must say this experience was better than the last time when we came in! She's attentive to our wants and needs and new the perfect layout for our new 3m$ home!
Thanks again Michelle, we will be back again.. 💜
Michelle is incredibly helpful and smart. Really makes the design process a lot easier than shopping online on your own.
Response from the owner · 10 months ago
Thank you for your kind words, Jennifer! We're thrilled to hear that Michelle was able to assist you effectively and enhance your design experience. Providing personalized support is our goal, and we're glad you found it helpful. We appreciate your feedback and look forward to serving you again!
Patrick Smith3 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Michelle was informative, knowledgeable and kind. She was collaborative and communicative- but not pushy. She made our experience wonderful! Thanks, Michelle!
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Patrick! We're thrilled to hear that Michelle provided you with an informative and enjoyable experience. Her dedication to customer service is truly commendable. We appreciate your kind words and hope to see you again soon!
Edward Harrell IILocal Guide · 84 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
The crew at Midland Furniture Garage are extremely helpful and always have the most unique furniture available!
Response from the owner · Edited a year ago
Thank you for your kind words and for recognizing our team's efforts! We're thrilled to hear that you appreciate our unique selection of furniture. Your support means a lot to us, and we look forward to serving you again soon!
Robert MostLocal Guide · 282 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
The Midland Furniture Garage is housed in the old Firestone Tire and Automotive building, just off the circle in Midland. It was my first visit here. A nice place with many furniture options. I wasn’t there for anything specific, but more of a “see what’s there” and to get some ideas.
We found some really nice ideas and insights. We also found out that they offer some design services.
All in all a nice visit. They even have some of the vintage accoutrements from the old Firestone era. They certainly have an effective internet presence, as I get my share of their ads.
Response from the owner · a year ago
Thank you for your wonderful review, Robert! We're thrilled to hear that you enjoyed your visit and found inspiration among our furniture options. It's great to know you appreciated the design services we offer and the unique vintage touches from the Firestone era. We strive to provide a welcoming and insightful experience for every customer. We hope to see you again soon for your next furniture inspiration!
Julie Welsh5 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
We had a great experience working with Michelle to find the “perfect” sofa for our new addition. She came over to view the new space and gathered information for recommendations. She also found a pair of awesome chairs for an alcove. Delivery went without a hitch. Everyone we interacted with were professional and friendly. We were very happy and would purchase furniture again from them.
Response from the owner · a year ago
Thank you for your wonderful feedback, Julie! We're thrilled to hear that Michelle was able to assist you in finding the perfect sofa and chairs for your space. It's great to know that the delivery went smoothly and that our team made a positive impression on you. We appreciate your support and look forward to helping you with your future furniture needs.
Brian SpiritLocal Guide · 78 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Came back to see Michelle! I must say this experience was better than the last time when we came in! She's attentive to our wants and needs and new the perfect layout for our new 3m$ home!
Thanks again Michelle, we will be back again.. 💜
Response from the owner · 2 years ago
Thank you for coming back, Brian! We appreciate your kind words and look forward to seeing you again soon!
Marci Rogers1 reviewiTotal number of Google reviews Marci has written across all businesses on Google Maps, not just this one.
We loved our experience. Jan was super knowledgeable and friendly and patient with us. We love the style and the uniquely fabulous pieces available. We will definitely be back in the future.
Response from the owner · 2 years ago
Thank you so much, Marci! Jan is truly amazing, and we're grateful for your kind words. Can't wait to see you again soon!
Nancy Hicks2 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Midland Furniture Garage is my favorite furniture store. They carry the more unique and high quality brands like the Norwegian brand, Stressless. Michelle is knowledgable and great to work with. She kept me informed throughout my purchase and delivery experience. Outstanding customer service, a pleasant in-store shopping experience, and the delivery men were friendly, thorough, and conscientious.
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Nancy! We're thrilled to hear that you enjoyed your experience at Midland Furniture Garage and appreciate the quality brands we carry, including Stressless. It's great to know that Michelle provided you with knowledgeable service and kept you informed throughout your purchase. We strive for outstanding customer service and are glad that our delivery team met your expectations. Your support means a lot to us!
Janis Schweinsberg1 reviewiTotal number of Google reviews Janis has written across all businesses on Google Maps, not just this one.
Jan and Don were an absolute pleasure to work with! Any question I asked were not only answered, they also brought out physical options that I could see, and touch so I really had a better sense of what different pieces would look like in my space! They were friendly and I am really looking forward to my furniture lasting forever!
Response from the owner · 11 months ago
Thank you for your wonderful feedback! We're delighted to hear that Jan and Don provided you with such a positive experience and helped you visualize the furniture in your space. Your satisfaction is our top priority, and we're thrilled that you're looking forward to the long-lasting quality of your new pieces. We appreciate your kind words and look forward to serving you again in the future!
Trish Martin5 reviewsiTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
The staff at Midland Furniture Garage are friendly, knowledgeable, and efficient. Great resource for furniture, rugs, window treatments, and accessories!
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Trish! We're thrilled to hear that you found our staff to be friendly and knowledgeable. It's fantastic to know that you consider us a great resource for your furniture and home accessory needs. We appreciate your support and look forward to serving you again!
