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Hatfield Media

Video production service · Shively, KY · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%92+63.7Reliability 31%81+24.9Craft & service penalty99−0.1Experts Score= 89Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#141 of 175 video production companiesPosition by Experts Score among all companies we track in this category. · better than 20%
4.9 ★★★★★ 76 Google reviews · 14 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
Jul 2026latest review

Hatfield Media at a glance

Google reviewers rate Hatfield Media 4.9 out of 5 based on 76 reviews, with the owner responding to 78% of them. Clients frequently cite professional staff, creative video production, and effective SEO services that improved online visibility. Recurring themes include strong communication, responsiveness, and the ability to translate business ideas into digital assets like websites and logos. The few lower-rated entries offer minimal feedback, preventing identification of specific service criticisms or patterns.

  • Google rating: 4.9 out of 5 from 76 reviews (97% five-star).
  • Reviews on this page: 76 Google reviews (69 with written comments, 1 with photos).
  • Owner responses: the business replied to 78% of reviews.
  • Most recent review: July 26, 2026.
  • Service: Video Production Company serving Shively, Kentucky.

Data from Google, last updated November 1, 2026.

Score profile vs other video production companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

Satisfaction92Reliability81Craft & service99Value–Momentum100Replies to reviews–Satisfaction: 92 (median 98)Reliability: 81 (median 97)Craft & service: 99 (median 99)Momentum: 100 (median 100)
Hatfield MediaVideo Production Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hatfield Media: 92/100 on this factor. Category median: 98.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hatfield Media: 81/100 on this factor. Category median: 97.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hatfield Media: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hatfield Media: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–

Bar = this company · dark tick = category median.

Star ratings

76 Google reviews we collected

  • 5 stars7497%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 69 written reviews

  • Praise9497%
  • Complaints33%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2526%
  • Would recommend2425%
  • Quality & results1718%
  • Speed & response1616%
  • Honesty & trust66%
  • Communication55%
  • Price & value44%

What customers talk about

We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff at Hatfield Media were professional and kind, especially Drake.”
  • “I recommend that you reach out to them to make your ideas become better than you could've ever thought.”
    “I cannot recommend them enough and anyone would be lucky to have them in their corner for their small business and are worth every penny.”
  • “Hatfield Media is top notch, they will turn your ideas into reality.”
  • “Very nice photographer and a quick and pleasant photo experience for a work photo.”
  • “They are professional, RESPONSIVE, honest, and do some of the most beautiful media work I have ever seen.”
  • “Wonderful company; great people; helpful; easy to work with.”
  • “They're very easy to collaborate with, reasonable, honest, and professional.”

People customers mention

  • Drake 13 reviews
  • Louisville 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Mikal10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

What an awesome place of business! Great staff, great space. Very professional but cool vibe.

MichaelLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Hatfield Media is top notch, they will turn your ideas into reality. Their staff is compiled of the top professionals in the industry. I recommend that you reach out to them to make your ideas become better than you could've ever thought. Thanks Hatfield Media!

Wes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The staff at Hatfield Media were professional and kind, especially Drake. He went above and beyond expectation. Super helpful!

Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Hatfield Media has been a great business partner for us at Unified Technologies. They are extremely knowledgeable and professional. Tops in their field! Mark Hiland, CFO Unified Technologies

Jean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very nice photographer and a quick and pleasant photo experience for a work photo.

SamLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’ve had an outstanding experience with Hatfield Media. They assisted with Google Analytics, providing invaluable insights that significantly improved our online presence and marketing strategies. The team is professional, knowledgeable, and extremely responsive to our needs. Their expertise and dedication have been…

Photos

Customer reviews

4.9 ★★★★★ 76 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Mikal Marzian10 reviewsTotal number of Google reviews Mikal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What an awesome place of business! Great staff, great space. Very professional but cool vibe.

Craig Klingenfus1 reviewTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing facility, staff, and organization.

Sarah Kincaid Coffman12 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful space for our event!

Michael DaughteryLocal Guide · 43 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hatfield Media is top notch, they will turn your ideas into reality. Their staff is compiled of the top professionals in the industry. I recommend that you reach out to them to make your ideas become better than you could've ever thought. Thanks Hatfield Media!

Wes Logan3 reviewsTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff at Hatfield Media were professional and kind, especially Drake. He went above and beyond expectation. Super helpful!

Response from the owner · 10 months ago

Thank you Wes!

Mark Hiland4 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hatfield Media has been a great business partner for us at Unified Technologies. They are extremely knowledgeable and professional. Tops in their field! Mark Hiland, CFO Unified Technologies

Response from the owner · 2 years ago

Thank you so much Mark! It is a joy to work with you all.

Jean Sandmann5 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice photographer and a quick and pleasant photo experience for a work photo.

Sam Baird (The Lotus Cube)Local Guide · 19 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had an outstanding experience with Hatfield Media. They assisted with Google Analytics, providing invaluable insights that significantly improved our online presence and marketing strategies. The team is professional, knowledgeable, and extremely responsive to our needs. Their expertise and dedication have been evident throughout our collaboration. I highly recommend Hatfield Media for any digital marketing and analytics needs.

Response from the owner · 2 years ago

Sam it is a joy to work with you all!

Kayla BecklerLocal Guide · 14 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company is a hidden diamond in the sea of shady and unreliable digital marketing companies. They truly care about small businesses and understood our needs even before I did. They anticipated problems I wasn’t even aware existed and had the same sense of urgency I did about getting our marketing back on track after years of neglect from other companies and didn’t just see us as another company, they understood we are a very small family run business and every dollar counts. The entire team is prompt, professional and amazing at what they do. I cannot recommend them enough and anyone would be lucky to have them in their corner for their small business and are worth every penny.

Response from the owner · 2 years ago

Thank you so much Kayla! It is a joy to serve you and your firm. We look forward to successful years ahead!

Justin Burnett7 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hatfield Media is a wonderful place with incredibly kind and generous staff. Everyone I've interacted with is professional, and eager to help. It seems like an absolutely killer work environment.

Hatfield Media on Google Maps →

Business details