Is Hawkins Service Co. any good?
Our verdict: mixed — #60 of 67 HVAC contractors, better than 10%. Customers single out its track record and momentum; value is where it trails.
Track record — better than 96% of peers
Momentum — better than 84% of peers
Accountability — 17th percentile
Craft & service — 14th percentile
Value — 4th percentile
Price $$$$: 64% above typical
Hawkins Service Co. for pump repairs & installation
Clear ✕159 customers reviewed a pump repairs & installation job here and rated it 4.89★. Most paid $1,000+. For this job it ranks #1 of 1 HVAC contractors we track.
All 159 Google reviews tagged “Pump repairs & installation” · showing 80
Did great work and explained how to operate the new equipment.
Daniel Menhart did a great job. Went above and beyond. Amazing guy.
Kris was knowledgeable and patient as he walked us through the issue with our pump
Great service as always, over 15 years of maintaining my pool and updating it along way
very impressed with technician and service
I am extremely satisfied with the pool equipment installation. The installers were very knowledgeable and professional. I am not good at writing these reviews, so I normally don't fill them out. But they were so good that I had to let everyone looking for this type of work that you can trust this company.
Adian was extremely polite, knowledgeable, and very helpful. He is the best technician I have had the pleasure to work with.
Andrew was fantastic. Knowledgeable, effective, efficient, and easy to talk to about pool-related concerns.
Excellent service and extremely helpful
Used Hawkins for the first time since our pool install and I have to say Solomon is one of the best technicians I have worked with. He has exceptional customer service. Kudos to Hawkins for employing loyal and passionate employees like him!
Eddie came out as scheduled to replace my pool pump and discovered that the wiring wasn't done properly when the pump was 1st installed. The panel had been saturated at some point and dome of the wiring had deteriorated to the point of falling out. Compounding the problem, the electrician who installed our pool…
Joshua Norton came out to my home and was nothing but courteous and respectful. Very knowledgeable and professional. He fixed my shower in a few short hours, the same day as the estimate appointment! Gave quotes for additional work that might be beneficial later on as well. Overall a great experience with Hawkins…
Jacob was ok time and very friendly. Quickly diagnosed the problem and answered all my questions so I clearly knew my options. Fixed all the problems and everything is working great
Hired Hawkins to do some plumbing work. Had a leaking pressure value, fixed in seconds. Thanks
Nathan handily fixed our Pool Pump after it stopped working during an electrical outage. The Pool Pump was still under warranty so the part he replaced was covered. He then installed a $399 pool surge protector at our request to hopefully forestall any issues with a future electrical outage.
Very helpful and efficient.
Darius and Isaac did a great job of installing a new circuit board and double-checking that all systems worked correctly. Tyler cleaned our salt cell. The company also hired another company to clean the pool as well. I would highly recommend this company.
Submitted a contact form on the website, received follow up call within 48 hours, and technician on site 24 hours after that. Clay quickly assessed my pool pump issue, recommended a repair and provided a quote. He had a replacement 3hp Pentair in the truck and had it installed within 2 hours. The part is warranted…
Amazing service from start to finish! A special thanks to Daniel Menhart who responded bright and early for a weekend plumbing emergency and for making sure the job was done properly! We appreciate Hawkins service & Dan for their quality work and recommendations for future prevention and maintenance! If you're in…
Our washing machine pipe backed up and flooded our laundry room. We needed a quick fix and Daniel Menhart showed up same day! Everything is working great now.
Jordan was very pleasant and quite knowledgeable. He checked my plumbing and told me where he found some issues. These things were taken care of on the spot. I highly recommend Hawkins Service and especially Jordan.
Darius has been amazing this past month. We have needed him for several problems that kept popping up with our old pool system. He serviced and completed each one with knowledge and professionalism. We recommend Darius and Hawkins! Mike
Update: 7/28/26 Another great experience. Arthurs was our pool tech with a grinding noise coming from our Pentair Pool Pump. It is 6 years old and needed replacing before it became worse. It was more than I expected but he had the part, did it in 1 hour, and was precise, tidy, and professional throughout. The…
Eddie arrived at our home on a Saturday to fix our pool. He took the time to explain everything he found wrong, replaced the parts, and worked effortlessly with us. I highly recommend Eddie for pool services. He knows his trade. Personable and Professional.
A tip of my hat to Hawkins pool professional Arturs Kalejs, who offered sound advice and replaced my blown pool pump in record time.
Darius and Andrew are professional, knowledgeable, and explained everything Easy process for such a big job
Lewis did a fantastic job and I would definitely use Hawkins in the future!
Great service
We asked for an estimate on a pool heat pump. Rob is just the best. He communicates with you, is professional, knows his business and keeps the customer first. We always ask for him, and have used Hawkins for over 20 years and always more than satisfied with service. We recently used (May 2026) and Solomon helped…
arrived on time; gave good advice, serviced the unit quickly knew what he was doing
Service was very prompt. Eddie did a great job. Very personable.
Pool pump/motor and breaker replaced.tech very courteous , for problems, explained options and repaired. Great job. Clay Thornton was the technician.
I would gladly use Hawkins again. They completed everything I asked for and at a reasonable rate. The tech went above and beyond.
Very professional. He was able to troubleshoot my problem and offered the beat solution. The truck did not have the typical part needed; however, he figured it out and the job was completed. Thank you.
Arturs is a very skilled technician and did a fantastic job. We had several pieces of pool equipment replaced and he went above and beyond to make sure everything was done the right way and is functioning properly. He was very kind and professional and a pleasure to work with. Our new system is working great now and…
I just utilized my yearly home plumbing inspection and Jacob was so thorough! He found many items that needed attention. I appreciate the proactive service
Once again an amazing job. You have done my ductwork, my pool installations, electrical and repair. I just received a new pool light, which is stunning you service my HVAC system that I can’t speak highly enough about you guys.
Clay did an outstanding job. He was quick and very confident in his repair. There was an additional issue with a ball valve and Clay fixed it perfectly. Great guy and great job.
I had a terrible experience with this company and would strongly advise others to stay far away. I am an 84 year old veteran and a two time cancer survivor and I was blatantly overcharged for a pool pump and filter—far beyond the original market price would be. The lack of transparency is unacceptable. When I…
Andrew is super helpful and fixing my automation system highly recommended!
Option were clearly explained. Needs assessment was professionally conducted.
Zack and Ian were fantastic!!! I had water pouring everywhere from my old water heater. Had to call Hawkins in the evening. They arrived within 30 minutes, removed the old tank and installed the new one within a few hours. Kudos to them!!!
The technician that came out for my leaking pump was very knowledgeable, very professional, and presented me with multiple options that he explained in detail. We ended up replacing the whole pump, and the new unit is working very well.
Demarkus was very professional and informative. Did an outstanding job and giving me advice. I am fully impressed with Hawkins and will definitely use them again when needed. I will recommend them to everyone I know. Barry Morehouse
Derrick is awesome! Pool maintenance and fixing all of my pool issues! 40-50K Gal pool. Price is what you would expect for a large company doing everything by the book which is what I was seeking for this large investment.
Very knowledgeable and likable professional guy
Very honest company. Zack was very friendly, honest and efficient.
I have constantly utilized Hawkins as my service provider whenever I have to do any type of maintenance on my entire pool systems. I just wanted to write another review on Hawkins and my technician today Arturs. He showed up on time, was extremely professional and very knowledgeable. I have amazing technicians from…
The first person they sent out was green. He took a long time and didn’t solve the problem. The next day they sent out an experienced person who figured out the problem quickly.
Wonderful Experience! Your technician Arturs Kalejas is the most professional person I have ever met. He addressed the problem with my pool pump and immediately took action with the repair. He helped me adjust the valves to perfection. I would recommend him for any issues.
Darius and Mike were great. They provided great communication and were very helpful throughout the repair. I did feel the cost of the part was very excessive, but this is not the techs fault.
I have had the absolute best experience with Brian helping to get our pool up and running again. He is responsive, thorough, professional and will go the extra mile to make sure he gets the job done right. I’ve had many poor experiences with these types of home repairs and different companies around the Brandon…
This is a very trusted company and offer a very professional service on pools
Prompt service. After an initial hiccup, Hawkins made everything right and definitely met my expectations. Connor and Solomon were excellent to deal with.
The pool tech Nathan did an excellent and thorough job installing our new heater and fountain pumps as well as installed a new spa light all in the same day and everything is working great now! Definitely recommend.
Ryan was very efficient and informative during his visit. Figured out the issue very quickly. Very a nice guy
Arthur did the original diagnostics on our pool equipment. He was on time, professional, and explained the needed repairs in full. He returned once to confirm the necessary job requirements, and then scheduled the repair. He and Tyler returned to make the repairs to our pool pump and heater. Their work was…
10.22.2025 I have never had an issue with Hawkins and this time was no different my service tech Richard was professional and polite. This was for my annual pool maintenance with no issues found I am happy . 11.20.2024 Edited Post: This is my annual pool maintenance, as always the service technicians that are sent…
Arrived on time. Notified us in advance h was en route. Completed service to pool pump. Service was under warrantee.
Response time in one day/professional, courteous service. Pool replacement equipment replaced in one day. Thank you for an amazing job. Would certainly recommend this company.
Eddie and Brandon installed a new variable speed pool pump and heater for our pool. Both of these two individuals treated our property with reverence and respect. They were both very knowledgeable about the equipment and happily answered all our questions to ensure we were comfortable with the new equipment.
Great follow up and quick fix of new small leak!!!
9-22-25 Had service call this morning from Hawkins and they sent Brian White to look at my problem. Brian was able to identify the problem but it took some time as he was making sure all of my jets were working properly and not putting air in the pool. Determine that my pool filter was very dirty and not…
Great service and kind with knowledge
The customer service is always A+ and the service tech, Nick, is great as well!!
Jacob was professional and knowledgeable and did a great job explaining the issue. He explained the repair options and did a great job installing a new pump and cleaning up the area.
Eddie our service tech replaced our pool pump and motor. He was professional and friendly did a great job! Overall the service and communication was excellent
DJ was very professional and knowledgeable on all pool equipment. Highly recommended him to complete/repair any of your pool equipment.
Professional, responsive and knowledgeable. Goes above and beyond to diagnose and repair even obscure problems. Put yourself in good hands.
I am a single mother who was EXTREMELY overwhelmed with a thousand gallon leak under my home. Tuesday, I scheduled an inspection with Shawn, and by Thursday Jeremy and Marshall was done; no more leak. I will recommend this company to anyone that has plumbing issues.
Nathan and his crew were very polite and professional! He provided all information upfront with clear communication and explanation. He walked through other questions I had regarding my pool and its operations and was extremely helpful!
Arturs came out promptly and serviced the jandy check valve for the spa and also did a bunch of other work that i didn’t realize had a problem. He found a leak that i never noticed. We are super thankful for such great service and just pure honesty. Thank you again Hawkins Service but thank you for having someone…
Shawn ogane was on time which I really appreciate, professional, and explained exactly what he was doing! He gave me information on new water heater and help clean up my bathrooms after they were done and help me organize things back again The other tech, Logan Bowes was a big help as well and was very polite and…
Excellent service on multiple occasions. Professional, on time, easy to get appointments,
Jacob Raulerson came to our home to assist with questions we had about our pool. From the time he arrived until the time we spoke on the phone later in the day, he was punctual, knowledgeable and patient. He explained everything from the DE powder issue to the breakers and maintenance concerns we had. We appreciate…
Very knowledgeable and personable
As always great service by these individuals. Ryan was great. He kept me informed every step of the way and had my issue solved quickly.
Called with ETA, and updated as needed. What’s very knowledgeable and made useful suggestions!
Brian and Brandon did a great job installing my saltwater chlorination system. They were punctual and worked diligently until the job was done. They also left the job site pristine. On 12/5/24 Andrew was very courteous and professional. Was quick to diagnose my salt system and provide repair instructions.
Great service and job done by there tech Arthur. Very honest. Also thanks to Joe who always give us the best price!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hawkins Service Co.
Is Hawkins Service Co. good?
Yes by most measures: 4.9★ from 5,790 Google reviews and an Experts Score of 27/100 (grade D), #60 of 67 HVAC contractors we track. 2.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does Hawkins Service Co. charge?
Customers reported a typical bill of $529 (middle half $166–$1.6k), 64% above the HVAC contractors median of $322.
What do customers hire Hawkins Service Co. for?
Mostly electrical repair (268), HVAC system maintenance (222), swimming pool automation and controls repair (202), swimming pool heater repair (200).
Does the owner respond to complaints?
The owner replied to 43% of 1–3★ reviews (category: 63%).
