Is Hawkins Service Co. any good?
Our verdict: mixed — #60 of 67 HVAC contractors, better than 10%. Customers single out its track record and momentum; value is where it trails.
Track record — better than 96% of peers
Momentum — better than 84% of peers
Accountability — 17th percentile
Craft & service — 14th percentile
Value — 4th percentile
Price $$$$: 64% above typical
Hawkins Service Co. for swimming pool automation and controls repair
Clear ✕203 customers reviewed a swimming pool automation and controls repair job here and rated it 4.96★. Most paid $1,000+. For this job it ranks #1 of 1 HVAC contractors we track.
All 203 Google reviews tagged “Swimming pool automation and controls repair” · showing 140
Quinton showed up in time and was very professional and through. Kept us apprised during the service and explained each step as he went along. Left the area nice and clean and everything back in order. Found no issues and explained all the process and any information for the systems
Great job, very through !
Great company, they show up when scheduled. They update you on status and issues. Quick and efficient.
I moved to Florida 3 years ago and purchased a home with an existing pool and equipment. Over the past 3 years, the pool pump, light, temperature sensor all started to fail as all this equipment was approaching 8 years old. A sticker on the existing equipment showed that the original equipment was installed by…
Great service as always, over 15 years of maintaining my pool and updating it along way
Great service. On time. Good communication. Went over the installation in detail with us so we felt comfortable with all the new controls. Darius and Ben and Clay were all great
I am extremely satisfied with the pool equipment installation. The installers were very knowledgeable and professional. I am not good at writing these reviews, so I normally don't fill them out. But they were so good that I had to let everyone looking for this type of work that you can trust this company.
Andrew was fantastic. Knowledgeable, effective, efficient, and easy to talk to about pool-related concerns.
10/10 would recommend Hawkins for HVAC service. They continue to impress, Sharrod took the time to teach me valuable info to keep my system maintained and running well in the future. Great service and I would definitely give them a call
Nathan was very polite and handled my situation completely. I will definitely use your company for my needs when they arise!
Nathan was amazing. His attention to details, knowledge and professionalism was best in class. He took the time to explain the issue with our pool equipment and solutions needed to correct the problem. Highly recommend Nathan and Hawkins Service Company.
I JUST had Daniel Menhart come to clear our 2 failing shower drains and was amazing with his service, expertise and customer care!!! If you need a plumber-call Hawkins and ask for Daniel M.!!! I just had Jacob and Isaac come to help figure out my pool pump! They were a wealth of no-nonsense real knowledge and…
Solomon was very professional and knowledgeable. Explained things in a way that I could understand, He was very thorough with his troubleshooting and got the problem fixed in a timely matter.
Eddy was the man! Very knowledgeable, hard working, and kept a clean job site.
As a loyal, and a Membership Customer I could not missed the opportunity to recommend Mr. Nick Dieujuste. He is one of the best AC Technician from Hawkins Electric. He is extremely knowledgeable and possesses superb set of skills to get the job done in the most efficient manner. He made some great recommendations…
We were very pleased with Jacob! He is very helpful and very knowledgeable about his products! Thank you
Fixed my issue and explained salt cell increase in price
I have had another great experience with Solomon and Hawkins!! I have been using them for nearly 6 years and always pleased with the experience. Hopkins has shown to be a reliable and quality company for each repair. I’ve had. My experience with them to troubleshoot some sounds from the pump. Solomon, the…
Arturs tried everything to help us, unfortunately the Pentair unit could not be repaired
Jacob was ok time and very friendly. Quickly diagnosed the problem and answered all my questions so I clearly knew my options. Fixed all the problems and everything is working great
Arthur Kalejs was awesome, very detailed were very knowledgeable, friendly and Amazing. Great job!
We had a WEIRD power issue related to a subpanel and some work performed by a different company. Jason worked like a bloodhound tracking down the root issue. He carefully and patiently explained everything he did. It took a long time to diagnose the problem on a hot day and into the evening. The man would stop…
Arturs and Matt were awesome! They worked diligently in the hot sun all day making sure equipment was installed correctly and addressing every actual and potential issues. I could not be happier with the service they provided, and their willingness to follow up and provide ongoing service and support as needed is why I will remain a Hawkins customer!
We had unresolved pool issues for months (not due to this company). The very first day Eddie arrived, he figured out the issue and made a plan to get everything fixed so we had a working pool again. Pool was back up and running within the week! Great service, friendly, explained everything, and even shared tips to help mitigate any new issues.
Jacob was extremely knowledgeable and professional. Explained the issues with my system and recommended an appropriate solution with options. Great service
Richard, our technician , was on time and professional, answered all my questions and double checked everything before he left. He went through all the services performed and left me a detailed invoice.
Tyler was punctual, good communication before arrival. knowledgeable of pool filter system with great recommendations for optimal maintenance
Dean and Austin were prompt, professional, thorough and informative…very diligent in this oppressive heat and humidity, not to mention rain. And Dean continued to be persistent with follow-ups due to rain and Internet outages. 5 stars all the way!!
Hawkins Service Co. repaired a critical issue I had with my spa light conduit. I also decided to add automation for my pool and spa. Darius, with Hawkins, did an excellent job with the installation, troubleshooting other issues I was experiencing and getting everything in top shape. He is knowledgeable, polite,…
Very knowledgeable and took the time to explain things that I needed to know. Fixed the problem
Submitted a contact form on the website, received follow up call within 48 hours, and technician on site 24 hours after that. Clay quickly assessed my pool pump issue, recommended a repair and provided a quote. He had a replacement 3hp Pentair in the truck and had it installed within 2 hours. The part is warranted…
On time, friendly, professional. Quinton took time to explain everything he did, as he did it. He also explained to pool caretaker, my wife, several shortcuts and settings to help with pool maintenance. We use Hawkins service contract for out home A/C (2 of them), our Pool maintenance, and A/C at our daughter's…
Nick did an outstanding job and ensured I knew how to operate the new system. I will definitely use Hawkins again.
Tyler is A+ in my book. He never gave up and continued to check every part and connection until he found the problem. Tyler has raised my confidence level with Hawkins and reaffirmed my decision to have Hawkins replace my pool heat pump. This young man deserves a well earned bonus.
JW was very nice about his work and efficient. He presented his findings to me and we discussed them. Very courteous.
Eddie did a great job. We had to have our pool pump, filter tank, and salt cell replaced. We also upgraded our pool controller equipment to the latest so we can now control the pool easier via an app.
Always ask for Joseph! Great tech. Listened to my concernes, and worked to provide me with a reasonable price and quick turnaround.
Eddie arrived at our home on a Saturday to fix our pool. He took the time to explain everything he found wrong, replaced the parts, and worked effortlessly with us. I highly recommend Eddie for pool services. He knows his trade. Personable and Professional.
DJ just left. He was 100% awesome ! He explained everything. Super polite, kind, friendly. He did not mind me asking a lot of questions and made it easy for me to understand technical questions that I asked. Very pleased. Thank you!!
I was delighted with Zach's knowledge & professionalism. My pool is running better now - thanks to Zach.
The difference was Darius the service rep. I have had a lot of service reps across many different trades and without a doubt, Darius was the most professional, knowledgeable and helpful I have encountered. He took the time to explain all my options and the pros and cons of each choice.
Darius did a thoughtful and thorough job with my pool diagnosis and repair. Courteous and competent!
My Salt Cell Generator went bad, so I scheduled an appt with Hawkins Service Co. to make sure there wasn’t any problem with the Control Panel or SCG Power Center before I put in a new SCG. They did a great job on the original pool electrical systems installation. Scheduling was very easy through their website chat.…
*****5/5 Stars***** Daniel from Hawkins did a fantastic job! He was incredibly knowledgeable, took the time to answer all of my questions, and got my system up and running awesome. Highly Recommend Daniel from Hawkins!
Demarkus James was incredible. Arrived on time, evaluated everything to make diagnose the issue and quickly resolved the problem. Very courteous and professional. Thanks to him my pool is back up and running 😅
Awesome company. My pool installers were dragging their feet on a warranted repair. This company came in short notice and fixed the issue in less then an hour. The Tech Lewis was professional and honest. Even alerted me that some of my other issues were also warranty covered. I'd give 6 stars if possible.
Nathan did a great job was very respectful, thorough and was on time.
Arturs is a very skilled technician and did a fantastic job. We had several pieces of pool equipment replaced and he went above and beyond to make sure everything was done the right way and is functioning properly. He was very kind and professional and a pleasure to work with. Our new system is working great now and…
I had the chance to see this pool service in action at my sister’s house, and I was impressed. The gentleman was professional, punctual, and clearly knowledgeable about what he was doing. He took the time to thoroughly clean and check the equipment, and make sure everything was running properly. He didn’t rush…
Both Andrew & Eddie were great to work with. They were very friendly & did not try to push any unnecessary products or services to me. Both gentlemen were very professional & a pleasure to have service my pool equipment.
Once again an amazing job. You have done my ductwork, my pool installations, electrical and repair. I just received a new pool light, which is stunning you service my HVAC system that I can’t speak highly enough about you guys.
The technician was knowledgeable and friendly did well at explaining what he had found, and what repairs he had made once done.
Demarkus, technician for Hawkins, thank you for servicing our Pool automation system. The process was prompt accurate and our system back up and running. Thanks again DJ.
Great experience with Tyler.
It was great and timely service and my matter was expertly resolved.
Had Joe Horstman for my service call. I've yet to meet a negative employee with Hawkins Service Company and today was no different. Joe was quick, efficient, knowledgeable, and personable. I appreciate Hawkins, no matter the call they do it all! My yearly maintenance was completed on my HVAC equipment with ease…
Demarkus is a great tech.He took the time to explain to me the whole process and how things work and made the repair.Smooth operator thanks 😊
In our scheduled routine pool inspection we were lucky enough to get Quentin Hall. He is by far such a pleasure to have around....very professional and good at what he does. Great sense of humor too. So easy to talk to....he's that person that makes you feel comfortable. Quentin is very thorough with the…
Jeff did a great job sharing the impact of the low temps in my pool system and running some tests. He was very friendly and professional. Look forward to continue working with Hawkins for my pool needs.
Hansel, went on and beyond. Very nice person to deal with…professional! Definitely an asset to Hawkins.
Andrew took care of a pool issue for us. He was knowledgeable friendly and patient with my 100 questions. He’s been the best service tech we have ever had since building our pool in 2017!
I continue to use Hawkins for my Hayward salt pool system and they have been fantastic. Very knowledgeable and good quality service, since I sing up for their program, they have soon availability, discounts and great care for the pool. I really trust them. Thank you for the great service Randall, Kris, Arturs,…
Derrick is awesome! Pool maintenance and fixing all of my pool issues! 40-50K Gal pool. Price is what you would expect for a large company doing everything by the book which is what I was seeking for this large investment.
Hawkis service company, with contract, can try to charge for unnecessary work, pushing expensive repair and replacement. This company sends inexperienced workers.
DJ one of the best. Very customer caring and does great work!
DJ was on time and performed the work efficiently. Very polite.
Nathan and his associate were exceptional, knowledgeable and thorough! They had everything done expeditiously, cleanly and professionally!!
Working with richard was a wonderful experience he took his time to go over my pool equipment cleaned the filter and made sure everything was in working condition .. I would highly recommend Hawkins for all your ac electrical or pool care services
Nathan is very knowledgeable and did a great job troubleshooting a problem with our pool pump and control interface. Nathan was able to get the software communicating fairly quickly and we avoided having to buy a new unit (He could have easily told us we needed a replacement and we would have had to buy it to get…
Outstanding professionalism and attention to detail
Arturs provided excellent service, very knowledgeable
The pool tech Nathan did an excellent and thorough job installing our new heater and fountain pumps as well as installed a new spa light all in the same day and everything is working great now! Definitely recommend.
Adam did a great job of fixing our problem. He explained everything terrific and did a fabulous job
Tremendous service from Demarkus from Hawkins Service Co. Very detailed in explaining the work to be done and efficient in completing the project work. Highly recommend Demarkus and Hawkins
10.22.2025 I have never had an issue with Hawkins and this time was no different my service tech Richard was professional and polite. This was for my annual pool maintenance with no issues found I am happy . 11.20.2024 Edited Post: This is my annual pool maintenance, as always the service technicians that are sent…
David and his co-worker were super professional and friendly. They went above and beyond my expectations. Their quality of work was grade A.
Hawkins was here today (Chris) and set my controls back up. Added a heater. All devices and controls were destroyed during the hurricane. It will be great to use the hot tub tonight. First time in over a year. Chris was excellent. Very knowledgeable and professional! Thank you.
Brian was informative, professional and awesome to work with. He took the time to explain our system (and its problems) in detail. it in a way you could understand. Outstanding service and great personality. HSC is lucky to have Brian onboard staff. Good service is tough to come by these days. Brian delivered it for us!
Response time in one day/professional, courteous service. Pool replacement equipment replaced in one day. Thank you for an amazing job. Would certainly recommend this company.
Richard was wonderfully supportive and helped me with all of my questions.
Eddie and Brandon installed a new variable speed pool pump and heater for our pool. Both of these two individuals treated our property with reverence and respect. They were both very knowledgeable about the equipment and happily answered all our questions to ensure we were comfortable with the new equipment.
Thorough, professional, smart, and a good listener!
Arturs Kalejs did a great job explaining the problem and the cost of repairs. Set up the new software on our phones and iPads for us. Equipment was expense but not Artejs fault. We signed up for quarterly maintenance.
On time. Worked quickly. Friendly and efficient. Knowledgeable.
Alan and Mike did a great job troubleshooting the issues they encountered and were able to fix the issues they found. Highly recommend this team and company.
I have a large pool with an Jandy automated control system for which I was recently experiencing a technical issue. My regular pool service company worked with Jandy technical support team to diagnose and fix the issue, but was unable to figure out and resolve the problem, so I called Hawkins Service company,…
Solomon was great and did a wonderful job explaining replacement options. He was friendly and professional, and wasn’t pushy. He gave the pros/cons of what was on the table for options. We ended up choosing a new pump altogether with a 5-year warranty. No more green pool, yay!! 🤘🤩
My wife and I want to thank Hawkins Service Company for sending out Solomon Davis as our pool technician. Solomon was prompt, prepared, extremely polite, and highly knowledgeable about what needed to be done to solve our problems. He completed the job with total efficiency and his installation and craftsmanship…
On time. Professional and Knowledgeable Great service. 100% Recommend Nick and Hawkins!
Rashad is one of the most experienced, clear and direct pool service professionals I've ever met. I won't have anyone else work on my pool equipment after meeting him. He's great.
Jordan Diaz is very knowledgeable, professional, and engaging. He definitely has the type of follow through that delivers a confident experience with Hawkins!! Definitely would highly recommend him.
Always great service, prompt, knowledgeable and professional.
Helpful and extremely knowledgeable about the equipment and installation process.
Dawid was very professional and explained everything to me in a way that the average person would understand. I would highly recommend him to anyone. I'm very pleased with both the service and the technician that Hawkins Service Company provided.
Great service and communication
Super great service. The tech was on-time. He diagnosed the issue. Went over our pricing options. He fixed the issue right there. Same day service for everything. Which was great! The workmanship appears to be excellent too. He was always very knowledgeable and professional.
I was having issues with my pool pump and air in the lines. Darius found multiple leaks causing the issue. He pointed out each one to me and explained how he would fix them. When he completed the work the pump is now running perfectly without any air in the line.
Took time to explain how the repairs would be done. Spent time answering questions, appeared very knowledgeable.
Brian and Brandon did a great job installing my saltwater chlorination system. They were punctual and worked diligently until the job was done. They also left the job site pristine. On 12/5/24 Andrew was very courteous and professional. Was quick to diagnose my salt system and provide repair instructions.
Have been having issues with our 2.0 antenna for the Jandy iAquaLink for a while. And after the last service call decided to upgrade to the 3.0 antenna at Brian's recommendation. He was done in no time and the poolwas back in operation. And I am now able to "connect" via the App and control my pool again, and…
Updated post (September 30, 2024). Due to Hurricane Helen, our filter equipment was flooded and we once again called Hawkins Services and once again they did not disappoint. Arthur responded a day earlier than scheduled, arrived on time, and walked us through the process and options. The fix required some extra…
Jesse Pizzello at Hawkins is extremely professional and knowledgeable. This is the type of HVAC technician that keeps me coming back to Hawkins for service.
Jeff was very professional and thorough. He explained everything to me concerning the issue of the blower and what needed to be done to fix the problem. He was also very patient in answering all of my questions.
Obtained three quotes to update my pool heater and elected to utilize Hawkins Service Company. Quote was reasonable for the service provided. Nick and Austin did a great job on the installation of the heater, reconfiguration of the pump and conversion to a salt system. Follow up by office staff to confirm satisfactory installation was also a nice touch.
Darius and Austin were so patient and so thorough. Totally have been impressed with Hawkins top to bottom.
I had a Hayward salt cell installed at my pool ~6 months ago and this has never worked. I called the person who installed it and my local pool company and they came a few times and tried different things, but could not get it to work. I then called Hawkins and they sent Jeff, and he was great. He spent almost three…
Dean an Arthur came out to do a pool filter breakdown and clean. After extensive review of my filter, they recommended an upgraded replacement system . In the long run, more reliable and a better value than repairing my old DE system. Also git the pool service plan which got me great discounts. Hawkins and their…
Nick was absolutely the best!! Highly recommend Hawkins Electric for all of your pool automation needs as well as pool heater, pumps, plumbing and electrical . And when you call them ask for Nick to come to your home to do the work . He is the pro!
Donte and Ryan were very courteous and thorough on their work. Their team finished quickly and professionally.
Gabby is fantastic! I loved seeing a female technician in a male dominated industry. She walked me through my services and informed me of the work she was to complete. Gabby showed me the state of my equipment and I ended up with much needed UV filter to fix a bacteria issue. She explained everything and I…
Rob was very patient with my total lack of pool knowledge and multiple phone calls. Dean came out and was terrific. Left everything tidy, he was professional, and knowledgeable. I will continue to use Hawkins.
Jacob was able to diagnose a technical issue with my ScreenLogic that took hours and multiple calls to repair. He is extremely professional and patient with explaining all the technical terms when explaining his work. Highly recommend him and Hawkins for all repairs needed with homeownership.
I have done business with Hawkins Service in the past years. When our pool appearance was filled with algae, we immediately thought of Hawkins Service. Our appointment was set quickly, and the technicians arrived in time. Jacob and Nathan knew their pool service by educating us along the way. Sharp, friendly, and…
Kris and Bryan did a great job upgrading our Pentair pool automation equipment. Arrived on time, knew what they were doing, cleaned up, had the parts needed, and explained everything. Will use them again.
I am very happy with the installation of my new pool pump and automation. Andrew and Brian were professional and efficient. The new pump is working great, and my pool is now clean and clear. I would definitely recommend Hawkins to anyone who needs assistance with pool equipment.
Rae and Ryan were very friendly and professional. They came in and found the problem, then had my issue resolved in less than 5 minutes. Awesome duo and fast workers.
Fixed the problem under service fee!
I had one of my accent lights in my pool fail so I reached out to Hawkins and they informed me it was still covered under manufacturer's warranty and they scheduled a service call. Randall and Darius were the technicians that showed up and did an awesome job! Their communication before they even got to my property…
Hawkins Service Company would get 10 stars, if available. They were extremely responsive to my problem. They sent two technicians within two days. Jacob and his partner Austin showed up on time, quickly diagnosed and then fixed the problem with my pool pump. It was a bad controller board, which they were able to…
Jeff came to replace the salt cell for my pool. While he was here, I asked him why the pool heater wouldn’t be connecting to the app. He took the panel off and rewired it. He then walked me through how to use the app. This is my first pool and I really appreciated him taking the time to help me.
I use Hawkins for all my pool needs. Always professional and knowledgeable. Thanks to Rob Corjay for sharing his knowledge.
This company is really great, super responsible and always on time Mr.Nicholas and all the guys who were there twice were super professional. They fixed me more than they were going to. Thanks for your service.
I definitely recommend Hawkins for any pool systems repair you might need. They are professional, prompt, and provide a high-quality service. Special thanks to Dean for the professional help and for answering all of my questions during the various installs and repairs that I have used Hawkins for!
Excellent service.
Excellent work!
Hawkins has been my electrical company since they installed the electrical work in my pool. They've done outdoor electrical work and installations, they've run conduits for outdoor equipment, and they've repaired items I had trouble getting into. Very professional. I would have to warn that they do not have a…
Jacob came out to replace the blower motor on my spa and stuck around for an extra 15 minutes to walk me through some basic maintenance tasks on my pool (things to keep an eye on, timing for certain cleaning tasks, etc.). He even took my chlorinator off to check it for scaling and walked me though how to clean it. Top notch service, honestly.
Great bunch of guys! Good communication! Professional. A bit pricy- but everyone is these days! But excellent work. Def recommend
The time it takes to get these guys out to your house is terrible…it two two weeks and it’s impossible to even get an ETA until the day before they come out. But after they get here they always do a great job. Brian was awesome. Not only did he fix my pool heater he walked me through what he was looking at and how…
Nick B (Nicholas) came out to look at my pool pump not working. Very courteous and explained issue and repair needed. Quoted work and pool pump starting working perfectly once items were repaired. Highly recommend. You get what you pay for and Hawkins did a great job on site 2nd repair this week for pool light to…
Eddie put spacers behind my intelliconnect box to try to improve the wi-fi reception. Then he checked inside the breaker panel and found the main problem, a burnt wire going to the bus bar. This got referred to the electrical department. Eddie was very professional and courteous.
Dean installed a new OmniPL Kit to manage my pool. He did a great job! Thank you Dean!
Jeff came today and was knowledgeable, he was helpful and very nice. I highly recommend his services.
Ryan and Ray were top notch and got the job done quickly. Highly recommended.
Had them install a new jandy automation system for my pool. I can’t say enough good things about the installer , Nick. He did a great job and took his time to walk me though everything and check out my entire system. Never rushed me at all. He definitely went above and beyond and was super kind. Amazing job!
Our pool salt cell broke and a replacement was on back order for over a month. Hawkins found a replacement in less than 2 weeks! Andrew came to replace it immediately and also helped with our aqualink connection, including replacing it on the spot. Very satisfied with Hawkins quick response, troubleshooting and…
Adam did a great job. Would def use this company again!
Andrew & Jacob provided me the best service ever I’m very happy with them
Durman and his crew did an amazing job doing all the electrical installation for the pool equipment and outdoor outlets. We recomend their services. Thank you!
Nick B was our tech. We had a cracked fitting on our salt cell. He noticed that the crack was caused because the cell was not aligned properly. He removed the existing plumbing and re-plumbed it which will prevent future problems. Nick was very professional.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hawkins Service Co.
Is Hawkins Service Co. good?
Yes by most measures: 4.9★ from 5,790 Google reviews and an Experts Score of 27/100 (grade D), #60 of 67 HVAC contractors we track. 2.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does Hawkins Service Co. charge?
Customers reported a typical bill of $529 (middle half $166–$1.6k), 64% above the HVAC contractors median of $322.
What do customers hire Hawkins Service Co. for?
Mostly electrical repair (268), HVAC system maintenance (222), swimming pool automation and controls repair (202), swimming pool heater repair (200).
Does the owner respond to complaints?
The owner replied to 43% of 1–3★ reviews (category: 63%).
