Is Hawkins Service Co. any good?
Our verdict: mixed — #60 of 67 HVAC contractors, better than 10%. Customers single out its track record and momentum; value is where it trails.
Track record — better than 96% of peers
Momentum — better than 84% of peers
Accountability — 17th percentile
Craft & service — 14th percentile
Value — 4th percentile
Price $$$$: 64% above typical
Hawkins Service Co. for swimming pool equipment repair
Clear ✕141 customers reviewed a swimming pool equipment repair job here and rated it 4.94★. Most paid $1,000+. For this job it ranks #1 of 1 HVAC contractors we track.
All 141 Google reviews tagged “Swimming pool equipment repair” · showing 20
Jordan did a great job. He is knowledgeable, polite and explained what was wrong with the unit. Very pleased with Hawkins
I have been very happy with the service from Hawkins. They communicate well, arrive on time and are very thorough. They are also transparent with their pricing. Arthur performed an inspection and maintenance on our pool equipment today. He was polite, thorough and explained everything well.
Fast Response! Knowledgeable Experienced Technician
Great company, they show up when scheduled. They update you on status and issues. Quick and efficient.
I worked with DJ from Hawkins Service HSC who provided excellent service and diagnostics for my salt cell and electronic interface. He got my pool system up and running again after a very robust diagnostic work up. I’m so pleased with my experience and I hope to work with him again. UPDATE: I got additional…
Jacob and Darius were awesome. So polite and explained everything so I could understand.
Great service
I am extremely satisfied with the pool equipment installation. The installers were very knowledgeable and professional. I am not good at writing these reviews, so I normally don't fill them out. But they were so good that I had to let everyone looking for this type of work that you can trust this company.
Quinton Came in with a smile, took care of all our service for our pool and could not be happier. Great conversation with always outstanding people from Hawkins.
The responsiveness, communication, knowledge, skills and personalities of the team were great. Eddie certainly knew what he was doing and was focused the whole time. Easy to with and answered my questions. The text and email updates on the quotes, scheduling, arrival times made communication simple. Happy to add…
Brian White performance of pool maintenance was outstanding and removed/replace the necessary equipment. Very knowledgeable of his work.
Fast response and excellent service. We will definitely call them again!!
Tyler Rhoads worked really hard until he found the reason why the pump was not starting and explained to us the importance of pool maintenance. From now on we are paying the monthly maintenance. Thanks.Ma Luisa Bernal and Luis Eduardo Gonzalez
Solomon was excellent and explained the work that needed to be done thoroughly. Got to our home at the time expected and resolved our issue as promised.
I could not be happier with the service AND especially Zack, the Hawkins technician. Professional, personable, and the type of person everyone hopes will work for them. Please thank Zack for everything.
Very nice and friendly technician, took his time to make sure things were working properly and explained everything to me.
My technician Zack Rivello was very thorough in his inspection and kept me well informed on the procedure.
Demarcus was great. He explained everything, was knowledgeable and informative. He was also very courteous and polite.
Matthew showed up on time and was very professional and knowledgeable. He was very thorough on checking all of my pool equipment and explaining everything. I give Matthew and Hawkins 5 stars and would highly recommend them , great company and great employees
Great experience. Very thorough inspection/service. Tech extremely courteous and professional.
Show more swimming pool equipment repair reviews (121 more) →
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hawkins Service Co.
Is Hawkins Service Co. good?
Yes by most measures: 4.9★ from 5,790 Google reviews and an Experts Score of 27/100 (grade D), #60 of 67 HVAC contractors we track. 2.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does Hawkins Service Co. charge?
Customers reported a typical bill of $529 (middle half $166–$1.6k), 64% above the HVAC contractors median of $322.
What do customers hire Hawkins Service Co. for?
Mostly electrical repair (268), HVAC system maintenance (222), swimming pool automation and controls repair (202), swimming pool heater repair (200).
Does the owner respond to complaints?
The owner replied to 43% of 1–3★ reviews (category: 63%).
