Is Hawkins Service Co. any good?
Our verdict: mixed — #60 of 67 HVAC contractors, better than 10%. Customers single out its track record and momentum; value is where it trails.
Track record — better than 96% of peers
Momentum — better than 84% of peers
Accountability — 17th percentile
Craft & service — 14th percentile
Value — 4th percentile
Price $$$$: 64% above typical
Hawkins Service Co. for swimming pool equipment repair
Clear ✕141 customers reviewed a swimming pool equipment repair job here and rated it 4.94★. Most paid $1,000+. For this job it ranks #1 of 1 HVAC contractors we track.
All 141 Google reviews tagged “Swimming pool equipment repair” · showing 60
Jordan did a great job. He is knowledgeable, polite and explained what was wrong with the unit. Very pleased with Hawkins
I have been very happy with the service from Hawkins. They communicate well, arrive on time and are very thorough. They are also transparent with their pricing. Arthur performed an inspection and maintenance on our pool equipment today. He was polite, thorough and explained everything well.
Fast Response! Knowledgeable Experienced Technician
Great company, they show up when scheduled. They update you on status and issues. Quick and efficient.
I worked with DJ from Hawkins Service HSC who provided excellent service and diagnostics for my salt cell and electronic interface. He got my pool system up and running again after a very robust diagnostic work up. I’m so pleased with my experience and I hope to work with him again. UPDATE: I got additional…
Jacob and Darius were awesome. So polite and explained everything so I could understand.
Great service
I am extremely satisfied with the pool equipment installation. The installers were very knowledgeable and professional. I am not good at writing these reviews, so I normally don't fill them out. But they were so good that I had to let everyone looking for this type of work that you can trust this company.
Quinton Came in with a smile, took care of all our service for our pool and could not be happier. Great conversation with always outstanding people from Hawkins.
The responsiveness, communication, knowledge, skills and personalities of the team were great. Eddie certainly knew what he was doing and was focused the whole time. Easy to with and answered my questions. The text and email updates on the quotes, scheduling, arrival times made communication simple. Happy to add…
Brian White performance of pool maintenance was outstanding and removed/replace the necessary equipment. Very knowledgeable of his work.
Fast response and excellent service. We will definitely call them again!!
Tyler Rhoads worked really hard until he found the reason why the pump was not starting and explained to us the importance of pool maintenance. From now on we are paying the monthly maintenance. Thanks.Ma Luisa Bernal and Luis Eduardo Gonzalez
Solomon was excellent and explained the work that needed to be done thoroughly. Got to our home at the time expected and resolved our issue as promised.
I could not be happier with the service AND especially Zack, the Hawkins technician. Professional, personable, and the type of person everyone hopes will work for them. Please thank Zack for everything.
Very nice and friendly technician, took his time to make sure things were working properly and explained everything to me.
My technician Zack Rivello was very thorough in his inspection and kept me well informed on the procedure.
Demarcus was great. He explained everything, was knowledgeable and informative. He was also very courteous and polite.
Matthew showed up on time and was very professional and knowledgeable. He was very thorough on checking all of my pool equipment and explaining everything. I give Matthew and Hawkins 5 stars and would highly recommend them , great company and great employees
Great experience. Very thorough inspection/service. Tech extremely courteous and professional.
Pleasant, quick ,efficient and good price. Darius, Nathan, Ben - techs 👍🏻
As a loyal, and a Membership Customer I could not missed the opportunity to recommend Mr. Nick Dieujuste. He is one of the best AC Technician from Hawkins Electric. He is extremely knowledgeable and possesses superb set of skills to get the job done in the most efficient manner. He made some great recommendations…
Quinton was professional and friendly. I was very impressed that he faced timed his supervisor when he wanted to make sure of a setting on my equipment and his supervisor answered immediately. They were done in 20 minutes, definitely use them in the future. Highly recommend!
We had a great experience with Hawkins! They replaced our pool pump, valves, salt cell, and automation heads, and the entire process went very smoothly. We worked with both a diagnostic technician and an installation technician, and both were friendly, professional, knowledgeable, and thorough. They took the time…
Solomon was amazing! He explained the what, why, where and how much very thoroughly. My pool is back up and running thanks to him.
Over the past year, I’ve had nothing but great experiences with Hawkins Service Co. They’ve helped us with pool equipment, electrical work, and most recently, a problem with our pool blower. This time, I had the pleasure of working with DJ, who quickly identified the issue and had it fixed right away. He was…
The team was fast and efficient. I automated my pool equipment and everything is functioning fantastically from my phone! Thank you to Tyler, Jacob and Rob!
Semi-annual pool maintenance service per agreement. Tech was on time and thorough, advised of one issue with a heater actuator. Provided estimate. Will schedule with Hawkins soon.
Great experience today with the team from Hawkins Service. Easy to schedule the appointment. They arrived on time. My pool heater was fixed within 45 minutes. I can highly recommend Tyler and the Hawkins team.
DJ was on time, he was very professional, walked me through the repair process. He is definitely an asset to Hawkins!! Thank you again DJ!
Replaced the salt cell for the pool and agreed to do their maintenance plan. And therefore replaced the DE filter and old pvc pipes. Darius was extremely helpful and knowledgeable
Arturs and Matt were awesome! They worked diligently in the hot sun all day making sure equipment was installed correctly and addressing every actual and potential issues. I could not be happier with the service they provided, and their willingness to follow up and provide ongoing service and support as needed is why I will remain a Hawkins customer!
The technicians were courteous and professional, knowledgeable and explained everything clearly.
5-STAR service! I am so pleased with their experienced serviceman Brian White. He was extraordinary knowledgeable about all the pool equipment I own as well as how it functions, and he took the time to explain it to me which I truly appreciate. Moreover, he was able to find my issues and quickly handle, plus he…
We had unresolved pool issues for months (not due to this company). The very first day Eddie arrived, he figured out the issue and made a plan to get everything fixed so we had a working pool again. Pool was back up and running within the week! Great service, friendly, explained everything, and even shared tips to help mitigate any new issues.
Technician was courteous & quiet. I am a shift worker and it was nice to be able to rest while he quietly worked on my pool equipment. When he finished, we sensibly discussed the installed equipment and possible future upgrades. I worked with him to mark all the pipelines connected to pool equipment and look forward…
We were fortunate to have Kris Stone dispatched to figure out an issue with our pool pump motor. He went through a methodical approach and determined the issue was a bad 39 year old dual pole circuit breaker. He replaced it with a new gfic rated breaker. He confirmed the motor wiring and tidied up the control box…
Professional, Responsive, Honest - highly recommend.
Good communication, on time, and very professional for a warranty repair.
They are always on time, respectful of me and my property, honest, and thorough. The yearly maintenance plan has been great. They have identified problem areas and/or noted that things are good. No pressure to have them fix or install anything on the spot. Giving me time to make an informed decision. We love…
They initiated the service based on my maintenance plan and were professional throughout the service. Daulton was professional and took the time to explain what he was going to do prior and then what he found afterwards. I will definitely continue to use their services.
After another service company wasn’t able to help us, we called Hawkins. Daniel came out, diagnosed the issue and replaced our salt cell that was fortunately still under warranty. He also resolved another issue we were having with the pool filter pump and gave us some tips on pool maintenance. Daniel went above and…
Hawkins provides flawless service from start to finish! I received exceptional customer care from Arturs along with zero stress! I will absolutely use Hawkins Service Company in the future. Don Smith
Solomon Davis is an excellent technician. So respectful and informative on both service calls. He took the time to answer my numerous questions and gave me great rundowns on the equipment. Full confidence in his quality of work and honesty. 5 stars!
Eddie did a great job. We had to have our pool pump, filter tank, and salt cell replaced. We also upgraded our pool controller equipment to the latest so we can now control the pool easier via an app.
I have used Hawkins Service twice now once for a Salt Cell generator replacement and a check on the equipment…both times I had Clerrance come to my house. He is most genuine Knowledgeable and helpful technician I have run into in a very long time. I actually requested him to come back for servicing because he did such an excellent job the first time.
Daniel Vargas was the technician that handled our pools salt cell issue. He provided us with detailed information on trying to trouble shoot our issue with our salt cell. Once we determined that the salt cell was no longer functioning, he assured us in an expedited service to complete replace the salt cell. Thank you so much for your excellent service
After some storms on Saturday we woke up Sunday to our pool pump not working. I googled “jandy warranty repair near me” and up popped Hawkins with thousands of 5 star reviews - and with good reason. I booked an appointment for the next day (Monday) online and then I left town for a work trip. The office staff and…
Quinton completed a pool equipment 6 month checkup and also installed a new filter system. Excellent service!!! Very patient answering our questions & explaining how to operate the inverflow plus pump controls.
Daniel did a great job.
DJ came out to check our pool equipment. He was extremely nice and very professional. He fixed our issue and made sure all of our questions were answered
Artur Kalejas was very professional and quickly replaced my pool pump. He was very thorough and patiently helped me set up the app.He took the time to explain everything and answered all my questions.
I used Hawkins for a pool equipment install, and I was impressed from start to finish. The estimate they provided for a new variable speed pump and a salt cell generator was thorough and detailed. I got estimates from three different companies, and even though Hawkins didn't offer the lowest price, I chose to go…
The difference was Darius the service rep. I have had a lot of service reps across many different trades and without a doubt, Darius was the most professional, knowledgeable and helpful I have encountered. He took the time to explain all my options and the pros and cons of each choice.
Very knowledgeable and professional great job
This morning, Brian and Zach came to install a new pool filter. Two super nice people! They were on time, knowledgeable and professional. I highly recommend Hawkins Service Company.
I felt that the work that was done, was neat, both Techs were pleasant and very aware of keeping the property intact as much as possible. Great experience. *Note this was not actually a Pool Install.
excellent service, explained everything clearly and patiently
Pool pump/motor and breaker replaced.tech very courteous , for problems, explained options and repaired. Great job. Clay Thornton was the technician.
Demarkus James was incredible. Arrived on time, evaluated everything to make diagnose the issue and quickly resolved the problem. Very courteous and professional. Thanks to him my pool is back up and running 😅
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hawkins Service Co.
Is Hawkins Service Co. good?
Yes by most measures: 4.9★ from 5,790 Google reviews and an Experts Score of 27/100 (grade D), #60 of 67 HVAC contractors we track. 2.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does Hawkins Service Co. charge?
Customers reported a typical bill of $529 (middle half $166–$1.6k), 64% above the HVAC contractors median of $322.
What do customers hire Hawkins Service Co. for?
Mostly electrical repair (268), HVAC system maintenance (222), swimming pool automation and controls repair (202), swimming pool heater repair (200).
Does the owner respond to complaints?
The owner replied to 43% of 1–3★ reviews (category: 63%).
