Is Hawkins Service Co. any good?
Our verdict: mixed — #60 of 67 HVAC contractors, better than 10%. Customers single out its track record and momentum; value is where it trails.
Track record — better than 96% of peers
Momentum — better than 84% of peers
Accountability — 17th percentile
Craft & service — 14th percentile
Value — 4th percentile
Price $$$$: 64% above typical
Hawkins Service Co. for swimming pool heater repair
Clear ✕200 customers reviewed a swimming pool heater repair job here and rated it 4.89★. Most paid $2,000+. For this job it ranks #1 of 1 HVAC contractors we track.
All 200 Google reviews tagged “Swimming pool heater repair” · showing 60
Quinton showed up in time and was very professional and through. Kept us apprised during the service and explained each step as he went along. Left the area nice and clean and everything back in order. Found no issues and explained all the process and any information for the systems
Arthur and Mike serviced my pool equipment today as part of my semi-annual maintenance contract with Hawkins Service Company. They both were professional, knowledgeable, detail oriented and patiently answered all of my questions. Arthur demonstrated a number of tasks that I could perform between their semi-annual…
I moved to Florida 3 years ago and purchased a home with an existing pool and equipment. Over the past 3 years, the pool pump, light, temperature sensor all started to fail as all this equipment was approaching 8 years old. A sticker on the existing equipment showed that the original equipment was installed by…
Excellent service! Hawkins provided us with a new pool heater same day. Derrick was extremely professional, knowledgable, and experienced. He took his time to answer questions and explain the equipment. Highly recommend!
Outstanding service! Que was outstanding! Very knowledgeable! He goes the xtra mile!
Great service
I am extremely satisfied with the pool equipment installation. The installers were very knowledgeable and professional. I am not good at writing these reviews, so I normally don't fill them out. But they were so good that I had to let everyone looking for this type of work that you can trust this company.
Responded quickly
Polite& took time to explain all services & options we had, including cost of repair. Will request him direct if we need repairs in the future. Highly recommend!
Lewis was fantastic! He came prepared with the right parts to fix our pool heater, took the time to explain the issue, and even pointed out a few other things to keep an eye on. I really appreciated that he didn't rush off to his next job—he actually stayed until the spa fully heated to the set temperature to ensure…
Arthur is professional, and very friendly. Thorough. Explained what he did, what he found, and cleaned the filter. Great service
Fast service and had parts on hand!
Came here on time to prepare proposal to replace circuit board and display panel on aquacal pool heater. They also quoted replacing plastic port for sensor on input line. Ridiculously high price for a single simple port replacement. Quote on board touch pad was a little higher than I anticipated. They went on to…
Recently, I changed my swimming pool heater, pool light and parts related to salt treatment. Derrick Zeledon from Hawkins Services provided an excellent service. He explained the replacement process, parts and financing very well. He kept me informed during the day and did an excellent job. My pool has come back to…
Brian quickly found the problem with our pool heater and repaired it. He also recommended cleaning the unit which we have planned. He was friendly and knowledgeable, a great asset.
They did a great job !
Technician, Tyler, went out of his way to fix my problem. Very clear in his explanation.
Our pool heater wasnt working properly, so I called Hawkins and their automated service had scheduled our appt. I do have to say, Hawkins keeps their customers informed with text and emails. Which is a great thing! Our appt was from 12-5 pm and Brian showed up earlier(another plus!) and diagnosed the issue and was…
Brian was knowledgeable, transparent and a great ambassador for his company. Highly recommended! Thank you
Jason provided great service and feedback.
Arturs and Matt were awesome! They worked diligently in the hot sun all day making sure equipment was installed correctly and addressing every actual and potential issues. I could not be happier with the service they provided, and their willingness to follow up and provide ongoing service and support as needed is why I will remain a Hawkins customer!
5-STAR service! I am so pleased with their experienced serviceman Brian White. He was extraordinary knowledgeable about all the pool equipment I own as well as how it functions, and he took the time to explain it to me which I truly appreciate. Moreover, he was able to find my issues and quickly handle, plus he…
Excellent as always
Brian did an excellent job explaining the problem and presenting various options for a replacement pool heater ..... then got a new one installed the next morning! The wife is ecstatic!
On time, friendly, professional. Quinton took time to explain everything he did, as he did it. He also explained to pool caretaker, my wife, several shortcuts and settings to help with pool maintenance. We use Hawkins service contract for out home A/C (2 of them), our Pool maintenance, and A/C at our daughter's…
Tyler was amazing! Excellent service. He explained everything in detail and answered all my questions. He was honest and completed the work quickly and efficiently.
Darius has been amazing this past month. We have needed him for several problems that kept popping up with our old pool system. He serviced and completed each one with knowledge and professionalism. We recommend Darius and Hawkins! Mike
Tyler is A+ in my book. He never gave up and continued to check every part and connection until he found the problem. Tyler has raised my confidence level with Hawkins and reaffirmed my decision to have Hawkins replace my pool heat pump. This young man deserves a well earned bonus.
Great service. Quick response time. Fair pricing and excellent communication throughout.
Tyler rocks!! He did repair in rainy weather. Awesome job!! Repairing costs covered by warranty. Thanks
Arturs provided Excellent service. Great attention to detail - finished job looks great.
Eddie and Gage were amazing! They replaced our 12 year old AquaCal pool heater/cooler in under three hours! While at it found a leak we didn’t know we had and quickly took care of it. Hawkins has always been our go-to for our pool system and it’s because of techs like Eddie and Gage. I recommend them highly.
Brain came over to troubleshoot the freon leak that we had now pool heater. He found it. Unfortunately it's in the area where it cannot be repaired so we're looking at a replacement. When we get it I want Brian to be the one to come over and do the installation.
Brian White, our tech, did a meticulous job of cleaning and checking our pool heat pump. He pays attention to the smallest detail and always does a professional job. Thank you.
I know why they have such great reviews. What great service! The technicians were very knowledgeable, explained the issues that I was having very clearly so I understood what they were and gave us some good solid options to improve the performance of the unit. And we’re just overall very nice guys. I highly…
The technician was very helpful, took time after hours to ensure the job was done right. Very appreciative of the service we received.
Very helpful and professional.
Arturs is a very skilled technician and did a fantastic job. We had several pieces of pool equipment replaced and he went above and beyond to make sure everything was done the right way and is functioning properly. He was very kind and professional and a pleasure to work with. Our new system is working great now and…
Eddie resolved my issue on his 1st visit with my gas heat pump and persistent error codes after 2 previous attempts from other techs. Working great now
Brian and Zack were great! Friendly and knowledgeable and fixed my pool heater quickly. Will definitely call them with future repair needs!
We have worked with the Hawkins Service Co for many years. They are always very responsive to setting up an appointment and quickly scheduled us for our pool repairs, within 2 days of the quote. Thank you!
Brian was amazing. Had us up and running in a matter of minutes and advised that the part was under warranty which we did not expect
Brian arrived when expected, got right to work and was able to correct our pool heater problem in less than an hour. He is very personable and professional.
I've used Hawkins Service for multiple pool service calls. They have great technicians and service. They quickly diagnose the problem and correct timely. The technicians are knowledgeable, professional, and customer service oriented. I highly recommend this company for pool and hot tub repairs.
Have used these guys several times and always professional.
Congenial and efficient.
Derrick Zeledon is an excellent representative for Hawkins. Talk to him for five minutes and you realize what a sincere human being he is. Just the best.
Had Arthur install a new heat pump on my pool today and would give him 10 stars if I could. Besides being a super nice guy, he is a perfectionist and did everything as if he was installing it on his own home. It's rare that I have someone do some work at my home where I don't have to do something to correct it. I…
scheduled maintenance. Richard was nice, and seemed to be very thorough. good to have things inspected before heavy use.
Repair serviceman was very knowledgeable, super nic and professional
Needed to replace the fan motor on my swimming pool heater. The technician arrived on time, was fast, efficient, courteous and I would certiantly call Hawkins again when repairs are needed. They were my service company at my old home and will continue to be at my new residence.
Lewis and Jackson were fantastic, everybody that I have works with at Hawkins has been kind and helpful
First timing using this company. Andrew arrived the next day. Identified my pool heater problem. Was knowledgeable and fun to work with. Finding an efficient company with good people is hard to find.
Scottie is very special! When your air conditioning goes down Scottie knows how to make everything better!!! Thank you 😊 Wow today Austin and Darius came out and were the ONLY ones that know pentair automation like no other place!! This company is one stop shop for EVERYTHING POSSIBLE!!! And they are ALWAYS on time…
Tyler was prompt and informative about what needed to be done and work was done expeditiously. Great experience.
I am very impressed with Hawkin Services! I needed a repair on my pool propane heater. Nick was the service technician, he was very professional, courteous, on time and answered all my questions. Nick did a great job fixing my pool heater. I would highly recommend this company. Thank you for the great service!
In our scheduled routine pool inspection we were lucky enough to get Quentin Hall. He is by far such a pleasure to have around....very professional and good at what he does. Great sense of humor too. So easy to talk to....he's that person that makes you feel comfortable. Quentin is very thorough with the…
Hawkins Electrical has been servicing my rental property specifically my pool equipment and electrical panel for over 5 years. My technician Lewis, did an amazing and thorough job diagnosing my pool pump and hottub issues today making sure to check everything and walk me through the whole process from start to…
TYLER WAS GREAT AND TOOK THE TIME TO FIND OUT ALL THE ISSUES WITH OUR HEAT PUMP
Brian was thorough and very informative. He was very professional.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Hawkins Service Co.
Is Hawkins Service Co. good?
Yes by most measures: 4.9★ from 5,790 Google reviews and an Experts Score of 27/100 (grade D), #60 of 67 HVAC contractors we track. 2.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does Hawkins Service Co. charge?
Customers reported a typical bill of $529 (middle half $166–$1.6k), 64% above the HVAC contractors median of $322.
What do customers hire Hawkins Service Co. for?
Mostly electrical repair (268), HVAC system maintenance (222), swimming pool automation and controls repair (202), swimming pool heater repair (200).
Does the owner respond to complaints?
The owner replied to 43% of 1–3★ reviews (category: 63%).
