How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%82+11.6Replies to reviews 7%67+4.7Craft & service penalty93−0.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREHawkins Service Co.
Tampa, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #91Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 5,790 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Hawkins Service Co. for 8 kinds of job.
Hawkins Service Co. for a/c system maintenance
Clear ✕All 155 Google reviews tagged “A/C system maintenance”
Nick, just like the other two Hawkins employees we've had come to our house, was great! Very friendly and knowledgeable, who went to great lengths to help us update our house to fix a current problem and prevent future ones! Nick was really awesome!
Martin came out for an ac check up. I've been having issues with my ac pan filling up. He diagnosed the issue and found a few other issues. He did a great job of cleaning out the drain and the condenser.
Jeremy was a straight shooter, I want him back everytime. 10's across the board. Bob
Kyler did our maintenance of our AC system, explained everything to me and did a very good job. Very nice and polite guy!!
Excellent service by Jeremy to fix my air conditioning. Would use service again, fast, Sam day service
Excellent service and attention from Christopher we recommend him and your company
The technician went above and beyond. Did not want to leave until I was 100% satisfied with everything. I would give Israel a 5+ rating. He did a great job!!
Perfect work on my job. Yes, very helpful and knowledgeable. Found problem quickly and gave professional solution, plus a nice person.
Jordan Diaz
Jordan was efficient and thorough. He did a great job! Brennan was great. He helped me in getting a new air conditioner.
Kyler did a great job providing the periodic maintenance on our mini-split ac. He also gave some great tips on maintenance. I very much appreciated the service!
We love Hawkins! . Tech Was fantastic! He was very professional and friendly throughout our AC inspection. He called ahead to let me know he was on the way and his estimated time of arrival. When he arrived, he explained everything he was going to do, then he thoroughly inspected our system. He explained our system…
⭐⭐⭐⭐⭐ Outstanding service from start to finish! The AC technician (Anthony Blanco) went above and beyond to make sure everything was working properly. He was professional, knowledgeable, courteous, and took the time to explain everything clearly. He didn’t just do the job—he made sure the problem was completely…
Very helpful and knowledgeable
Anthony B was thorough and professional. Super impressed.
We love Brian White! He is the best tech ya'll have!!
Hawkins Electric Pool Service provides professional and timely pool repairs. Clearance performed diagnostic tests on my pool equipment and replaced a damaged part. Excellent work!!!
Appreciate the service call by Anthony today. Quick inspection and diagnosis fixed the issue that hadn't even penetrated my brain beyond "hey, something doesn't seem right." Consistent great work by Hawkins Service Company
Excellent service today from Sharrod!!! He is an absolute vibrating gem with phenomenal customer service. Very knowledgeable about my air conditioning services. HIGHLY RECOMMEND!!!
Kyler was very professional and explained everything well. He made sure I understood what is needed.
It was service maintenance time for my AC. Kyler was a great AC technician!! He arrived within the service window I was given when I scheduled the appt. He called ahead of his arrival to say he was on his way. I appreciated his professionalism and he was polite, knowledgeable, and kind. He didn’t take long to…
Jordan Diaz was great. Got me set up for repairs the next day at a great price. Highly recommended
Kyler from Hawkins Service Co was very professional throughout our scheduled service. He explained everything throughly and answered all questions we had. Very polite and dis not try to oversell on unnecessary items. Overall a very good experience.
Hard workers! No slack time, even in this heat
Nick D. Was so helpful and knowledgeable great customer service. I give him five stars.!
Martin
PM for new AC system fast and efficient.
We had such a wonderful experience with Martin! He provided exceptional service and has such a warm, friendly personality that made having him in our home and absolute pleasure. We honestly wish we could’ve spent even more time with him. He was such a delight to have around. As members, we will absolutely continue…
Regretfully, I have to rescind my prior 5 star reviews about Hawkins. The hvac technicians that did such a great job for us have left the company. Additionally, in the last 2 years, their business practices have significantly changed to the detriment of the customer. The techs are incentivized to “upsell” at each…
Our household has been with Hawkins Service Company and under the Hawkins Service Protection Plan over the last 7 years and 3 homes. They have consistently provided top line service for my HVAC, Electrical, Plumbing and Pool services, as well as providing Subject Matter Expert Technicians that are extremely…
I should have read the one star reviews FIRST! I don’t even know where to start? We were literally dying in here, waiting for them to show up way past the time they said they would be here! I had to ask them where they were??? Unbelievable! We knew that our problem on our seven year-old AC unit was nothing major.…
Christopher D. was great. Very detailed and thorough, explained everything and resolved the issues.
Chandler was an excellent technician, he did a great job, knew what he was doing and did it in a timely manner. Was very pleasant. You have a great employee. Thank you 😇
We bought a new HVAC unit in 2025 - $15,000. They have been out to service the unit 5 times since. 3 times this season with a $1500 upgrade a month ago. We are never prioritized in their call system. Ever. This is not acceptable and I hope those looking on line for a new unit go elsewhere.
Anthony was ontime and quickly fixed our problem. He did an excellent job in communicating the problems he found and explaining what our next step to fix the AC. We like the quality of work and employees Hawkins Service continues to provide us.
They repaired my AC the same day and got it working again.
Sharrod was extremely professional & personable. He explained the reasons for my ac issues and installed a new capacitor as mine was faulty, despite having First Response here last week to replace the coil. I will not be using First Response again.
Had A/C system repaired by Sean. Excellent technician that corrected the coolant leaking issue with professionalism and expedience. He communicated with his supervisor at the office to ensure the repair was at no cost to the customer. Great job!
Astacio and colleague both Courteous and professional. On time, polite, and answered all my questions. Awesome job ❤️👏
Chandler was very thorough and helpful.
The technician was very friendly knowledgeable and explained everything about my system air conditioning system. The staff on the phone when I went to make the appointment was very friendly, helpful, and willing to take that extra step to make me happy I will continue using them.
They are always on time, respectful of me and my property, honest, and thorough. The yearly maintenance plan has been great. They have identified problem areas and/or noted that things are good. No pressure to have them fix or install anything on the spot. Giving me time to make an informed decision. We love…
On time, friendly, professional. Quinton took time to explain everything he did, as he did it. He also explained to pool caretaker, my wife, several shortcuts and settings to help with pool maintenance. We use Hawkins service contract for out home A/C (2 of them), our Pool maintenance, and A/C at our daughter's…
Called Hawkins at 10am and made an appt with a lady who sounded like scripted AI robot but was human. That was weird but got the appt made. Blake was my A/C tech. He was great. I already knew the problem was a clogged pump/pipe but wanted to know if it could be more. Blake did a full diagnostic check on the outside…
JW was very nice about his work and efficient. He presented his findings to me and we discussed them. Very courteous.
Anthony was prompt, professional and courteous. Great service and a quick repair. Thank you Anthony and Hawkins Services. Highly recommend
The technician did an excellent bi annual check of our AC system, checked everything, cleaned out the system, noted what minor and major problems, discussed it with us and made sure we understood everything. He also showed us photos of everything so we understood better of what problems there are. Highly recommend…
They are knowledgeable, diligent in their service. Offer their customers choices due to their personal situation. I recommend this company to anyone!
If I could give them more stars I would! I had another AC company quote me a much higher price insisting I could not fix my old unit. Hawkins AC fixed it in under 5 minutes! True story!
Late last Thursday night, July 23, 2026, the A/C system stopped cooling. The thermostat display noted the status as "Waiting". I checked the condition of the A/C drain line that runs from the Air Handler along the garage wall to an opening to the outside. Near the air handler there is a fitting to use to flush out…
Had a great experience with this company. One of my AC units failed and they came out within a couple of hours and addressed the issue in a very professional manner. My technician Jeremy Montez is a rock star who walked me through all my repair options and was a pleasure to work with. Two thumbs up 👍 👍
My technician was professional, straightforward, courteous, and addressed all of my issues. I completely recommend Hawkins.
Chris came in and was very through, explained everything he was doing and got my A/C up running fast
Jeremy was quick with solving my issue. Always professional and knowledgeable.
A professional and reputable company with a wonderful service technician!! I highly recommend this company for your service needs.
Nathan from HSC was here yesterday to repair our Gas Heater for our pool that was not heating. He was very thorough, professional and answered all of our questions. He quickly analyzed the problem, repaired it and got our pool heating again. We called HSC on Friday of the holiday weekend and they had someone here by…
Joel our technician was great. Very friendly and helpful. Appreciated his knowledge and know how.
We had a little problem but it was resolved immediately, which goes to the character of this company. The technician did a wonderful job and explained everything that was an issue. Very professional. I highly recommend this company.
Martin my technician was very thorough, professional and courteous. I’m very satisfied with my AC tune up on both my units. He educated me on things throughout his inspection process which I really liked.
Very nice, informative and detailed
The service was exceptional awesome job. Eric Was very professional and knowledgeable explained everything in detail and did things to my unit that I don’t think were ever done, I was skeptical of a contract that I have, but I was wrong and I think I will keep the service contract that have, but will request to…
Jordan was very nice. Knew his stuff. Did a great job checking mybAC system.
Great removal and replacement of our HVAC. Techs were skilled. Replacement was quickly completed.
Great service. Jordon U. did a fantastic job.
Technician explained everything .
Joel was super friendly and knowledgeable. Will continue to use Hawkins!
Once again an amazing job. You have done my ductwork, my pool installations, electrical and repair. I just received a new pool light, which is stunning you service my HVAC system that I can’t speak highly enough about you guys.
Eric came out and serviced my A/C unit. He was very professional, thorough and friendly. I hope to see him again in the future.
The A/C technician Sean was phenomenal! I would recommend him and this company very highly to anyone!
I am impressed by Kylat and his assistant Eric. They were both very thorough, knowledgeable and took the time to sit down with me and explain everything that they did and why! They represented Hawkins very professionally. I highly recommend them both to represent your Company!
your tech is very Omniscient and very good at his job. this is the kind of employe you need for your company.
Annual Plumbing inspection and performed additional work that was recommended. Troy was on time and explained the work he would be doing. He did a great job. Also appreciate excellent communication from office staff with regard to arrival times and any service updates. Highly recommend Hawkins Service Co.
On time, quick, and knowledgeable.
Hawkis service company, with contract, can try to charge for unnecessary work, pushing expensive repair and replacement. This company sends inexperienced workers.
Brian Baker did great! We forgot to add water to the pool and pump sucked in air. We added water and all was good. Brian stopped by to check in because at first I didn’t know what a sucking pump “wound-sound” was and called for support. Brian didn’t laugh at me for being a dumbass, so high marks for…
Scott was extremely helpful and courteous. He fixed a scheduling problem in two minutes. If he hadn't it probably would have been another month before service would have been done on my units. Since one of my condensor's is in the attic, he fixed a concern that another company had left unaware to me. Scoot also…
Extremely professional. Extremely knowledgeable. Zero pressure. He came in, did his assessment, and gave me plenty of options. Just based off that brief interaction I would recommend this company.
The work was done in a timely manner. Jake was professional, explained in detail what he was doing, and friendly. He was able to finish the task at hand. Thank you.
Jamil came to our home and thoroughly explained our options to either repair or replace our AC unit. He gave us three options for a complete replacement and was very professional and courteous. Will definitely stay with Hawkins and recommend them to all our friends and family. We've recently had some issues with…
I had a new HVAC system and air ducts installed, and the service was excellent from start to finish. Great communication, everything delivered exactly as promised, and very professional. Big thanks to Joe and the crew — they did an amazing job. Highly recommend!
Natalie did a fantastic job. Fast, efficient and honest. She is a real asset for Hawkins.
Jeremy was prompt, professional, and very personable. Great tech working for a great company!
The just try to upsell you. I’ve had a plumber, HVAC tech, and now an electrician out and they all do the same thing.. they come out for something simple and then try and convince you that you need a brand new system for thousands of dollars. Electrician tried to charge $850 to install a 40 amp breaker and seemed…
Always great service and nice friendly service guys. Very polite and explained everything to you.
Jesse Pizzello was extremely professional and easy to talk to. He was on time and verythorough. Hawkins has a great asset in Jesse on their team. Thanks Jesse!
My service technician, Chad, went above and beyond what his job was. I had multiple Wasp nests that I could not take care of. Chad sprayed them and knocked them down for me. He also cleared them off of my walk way. He definitely went that extra mile to make sure no one was injured! Thank you very much Chad.
A+ Service. When we thought there was maybe an electrical issue in the attic and that the house was possibly in danger of burning down, Jaron showed up and saved the day. He went above and beyond the call of duty to diagnose an HVAC issue when he was really only here for an electrical issue. Thanks to Jaron ruling…
Travis is excellent! He explained everything and gave me a breakdown of preventative items that I may need.
Scott was a great HVAC representative. Very knowledgeable and thorough.
Joel did a great job fixing our a/c! Excellent customer service and very knowledgeable!
Friendly and helpful.
Jeremy and his partner were great with installing my water heater today! They arrived inside the window and had it completely installed and working with an hour. They were really nice and answered all of my questions. Very professional service. We went with Hawkins again for AC maintenance. We had a different tech…
Incredibly grateful for Jesse and Jared. Our AC unexpectedly went out after a big storm on July 4th, and with two small children at home, we needed it fixed fast. Jesse showed up right away, quickly diagnosed the issue, and Jared made sure to get the replacement parts first thing the next morning. Their…
Jack LaGreca fixed my EV 240V Charging outlet that hasn't been installed properly since 9 months ago. He listened to my frustrations (venting) of what wasn't done correctly on the past three separate appts. What impressed me most about Jack is that on the first glance (within seconds) from 15ft away he noticed the…
Travis was professional and knowledgeable and took the time to explain the problem. He fixed the problem and gave me recommendations to keep the AC clean. Exceptional customer service!
Great Job today!Thanks for the professional job very good customer service
I love this company, great office and field staff! They offer multiple solution options and do not try to sell you just cause. Open and honest communication and work!
David came to service our pool today. He was very professional walked us through what maintenance he performed and provide options to enhance our pool equipment. Great service.
As always, I received excellent service.Jesse Pizzello was here for My semi-annual HVAC service. He did an exceptional job. My only concern is that my semi annual maintenance cost has gone up 50% this year and he suggested some replacement parts that are very expensive. I know that he will Do a great job if I need replacement parts put in.
Jesse Pizzello was on time and friendly. We like the consistent quality of customer service, and the super fast response time for A/C emergencies. 07/03/24 We have the maintenance plan and just had a visit from technician Tim B. He thoroughly inspected our system and fully explained the issues he found. Tim…
Gabby’s service was excellent. Came in on time, I was called before they showed up to let me know they were on their way and Gabby was able to find some things on my air conditioner that I wasn't aware of, and provided me with some good options and recommendations. Great service and quality workmanship, highly recommended.
Nick Becker is very professional, on time.
I recently had an issue with my AC not working one night, and Mark from Hawkins came to the rescue. Not only did he efficiently fix the problem caused by a faulty thermostat, but he also took the time to assure me that everything was in perfect order. I truly appreciate his promptness and professionalism. Highly recommended!
Mark our tech was very personable and explained the entire process thoroughly. I greatly appreciated this since I am not familiar with AC issues. Great service from beginning to end. I highly recommend Hawkins Service. Thank you Mark for outstanding service!!
2023-Fast forward to today 10/2/23, Gio was my AC technician who provided routine maintenance for my AC system and he was extremely knowledgeable and professional! He was on-time and patient. He also made recommendations for the upkeep of my AC. I’m happy with the service provided by Gio 😊 2022-My AC stopped…
Mark came out on time on a Saturday night and did a great job diagnosing the problem.
Gabby Marshall came out to do the scheduled maintenance. She took pictures and explained things so I could fully understand her recommendations. Very polite remaining very professional. I wish I could request her by name. Outstanding service!!!
Great experience with Mark! He answered all my questions and got me set up with what I need. Always nice and very knowledgeable and trustworthy.
Jesse did a great job cleaning ducts and would recommend him for his knowledge and work ethic.
Mark sets the bar high for exceptional service! He did an inspection of my a/c unit, followed by thorough maintenance and recommendations for how to keep my unit working well. I joined the Home Protection Plan and I’m glad to know I can call just one number for service. I just gladly recommended Mark and Hawkins Service Company to a friend!
Jeremy Montez was my technician today he was super friendly and was very efficient with getting the AC unit problem fixed. He gets a 5 star review from me!
Gabby arrived as promised, I explained the problem and she got to work. I had a nasty blocked drain line and it took some work. Gabby worked professionally. She did not mine me hovering around. Gabby's work was exemplary. She is an asset to Hawkins. Thanks, Gabby!
JESSE WAS AWESOME. HIGHLY RECOMMEND HIM.
Thanks Gabby for all your help explaining things and finding the issues with my AC system.
Jesse was great to work with. Professional and got the job done right.
When waters coming out of your floors bc your AC drain line is clogged it’s an emergency! Gio was out first thing Saturday morning (earlier than estimated arrival time) and did all he could to save our AC system and stop the water, which he did quickly. Ultimately, we needed a new system. We got several other quotes…
Jesse Was very professional he did a great job.
Gabby came out to my home and was able to resolve my A/C issue in an hour. Even with my very little knowledge of A/C systems, she communicated the issue and resolution so well that I could fully understand. Thanks again Gabby!
Gabby was the best!!! Very professional and she is really good at what she does!!
We had Jesse Pizzello as our tech and was a great guy on time and pleasant to work with will always request him
Jesse did a great job
Jesse did a phenomenal job. On time, professional, courteous, and very detailed during the AC maintenance. Highly recommend.
Hawkins is absolutely fantastic! I've used them to install a pool heater and A/C maintenance and every interaction has been 100% professional and they are extremely responsive. Gabby provided us outstanding service today and the A/C is cooling like a champ!
Very polite. Fast and efficient service 😊 by Jesse
Scott Corley took excellent care of us, explained everything, and was very knowledgeable and thorough. We look forward to having Scott to our house again for all things A/C. Thank you, Scott!
our system was serviced by Jesse. Did excellent job, very professional answered all our questions, would recommend him. 5 star rating !!!!!
Scott was very informative and knowledgeable.
Scott was great! Explained everything so we could understand it and was very responsive. Repeat customers and we will have them come back more for maintenance.
It was easy to schedule with this company and their scheduler was friendly and helpful. Our technician, Gabby, was professional and friendly. She explained the issues and options available to fix the problem. She was a good communicator and worked quickly and efficiently. All in all - a great experience
Gabby was professional, knowledgeable and very friendly. I would highly recommend this company and Gabby.
Scott Corley is our technician and he is professional, knowledgeable, prompt and courteous. We cannot say enough great things about him. He zeros in on the issues, and gets them rectified quickly. We highly recommend him.
Jesse was my tech for my A/C tune up. He did a great job explaining everything to me. Very professional and just a great guy to do business with.
Jesse was very professional, personable and knowledgeable. He performed the maintenance on my a/c with no issues. He also educated me on the UV lights for mold control and gave me some options based on his recommendations. I would highly recommend this company.
Great same-day service! Scott got here right when he said he would and quickly diagnosed the problem. He explained what the issue was, how he corrected it, and how I could take care of it myself if it happened again. He was both personable and professional; highly recommended.
Excellent A/C service every time these guys come out. Scott C. came out today, maintenance'd our system, and explained everything very well. He arrived timely, and the system was repaired accurately and promptly. Customer Service was professional and communication was exceptional. Definitely recommend these guys.
Excellent A/C Service by Scott C. today. He arrived timely and explained everything. My system was repaired accurately and quickly. His customer service was professional and exceptional.
I was having issues with my A/C unit not cooling and Giovanni Lopez came and serviced it. He was able to determine that the wiring of our google thermostat was wired incorrectly and get everything back on track.
The technician that came to my residence on a callback was a complete professional. His name is Jamil. i was pretty stressed out after being told the parts were covered by warranty but labor would be over $1400.00 by the previous technician. Jamil thoroughly ran system checks and quick to put my AC unit…
Excellent customer service! Hawkins installed a new a/c system for me last year and they just did there first year complimentary system service. Jesse the technician arrived on time was polite and explained the entire procedure. I was very happy with the service today and would recommend Hawkins Service Co. to…
Hit/Miss - I've had these folks come out 4x in the last year, the first two visits were after we purchased our home and wanted to get ac maintenance and some electrical work done in the attic. The electrical guys were nice, said that a ton of work had to be done and would draft a report so I could share it with our…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Electrical repair | 268 | — |
| HVAC system maintenance | 222 | $37–$295 |
| Swimming pool automation and controls repair | 202 | — |
| Swimming pool heater repair | 200 | — |
| HVAC system repair | 188 | $205–$933 |
| Pump repairs & installation | 158 | — |
| A/C system maintenance | 155 | $39–$393 |
| Swimming pool equipment repair | 141 | — |
