Analyzing 6,670,6676.7M ReviewsFor 18,69018.7K Experts

Experts Reviews · Company report
Hawkins Service Co. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%82+11.6Replies to reviews 7%67+4.7Craft & service penalty93−0.7Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Hawkins Service Co.

Tampa, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.9★ from 5,790 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawkins Service Co. is better than 88% of HVAC contractors.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawkins Service Co. is better than 82% of HVAC contractors.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawkins Service Co. is better than 93% of HVAC contractors.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawkins Service Co. is better than 82% of HVAC contractors.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawkins Service Co. is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hawkins Service Co. is better than 67% of HVAC contractors.B
67

Reviews for your job

Customers hired Hawkins Service Co. for 8 kinds of job.

Hawkins Service Co. for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Toilet installation”

NATHANLocal Guide · 180 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jacob with Hawkins Plumbing did an amazing job, he replaced our toilet with a brand new American Standard. Jacob did an amazing job and was very kind and knowledgeable. I highly recommend Hawkins and Jacob! Another fine job by Hawkins!!! We got our Hot Water Heater replaced and this Team also repaired our Sub floor…

Customer photo from NATHAN's reviewCustomer photo from NATHAN's reviewCustomer photo from NATHAN's reviewCustomer photo from NATHAN's review
Paid $900–1,000Reasonable priceWater heater installationToilet installationService not listed
ToriLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had my annual plumbing inspection. Jordan was very professional and explained everything so I understood! I appreciate all the explanations and helpful tips of information Jordan provided me on ge eral plumbing maintenance. Not pushy or trying to sway me in any way. It was a very pleasant experience! I was very…

Paid $1,000+Reasonable priceToilet repairPlumbing pipe repairToilet installation
JackLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My new salt system & automation wasn’t working correctly. Arthur was my expert. He was awesome. He fixed everything & educated me. He was professional, friendly and extremely knowledgable. He even asked me to call him tomorrow and let him know how the pool was working. I hope he returns if I need future assistance. He is a real asset! Jack Picker

Paid $1,000+Reasonable priceToilet installationFaucet installationService not listed
RichardLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I called Hawkins Service Company. 30 minutes later. A plumber responded. Ian. I can't say enough wonderful things about this man. I had a faucet disaster in my bathroom. He fixed it. I also needed a new toilet in the main bathroom. And he replaced it. And took away the old one. Very courteous, and personable. Also,…

Paid $1,000+Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Trina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Friendly, professional and knowledgeable. It was a fantastic experience working with Hawkins and their install team.

Paid $1,000+Reasonable priceToilet installationFaucet installationService not listed
Blake7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jordan absolutely crushed today’s visit! This is why we use Hawkins for everything home! Thank you!

Great priceToilet repairFaucet repairOutdoor plumbing system repair

Price

$529+61% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 59%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Electrical repair268—
HVAC system maintenance222$37–$295
Swimming pool automation and controls repair202—
Swimming pool heater repair200—
HVAC system repair188$205–$959
Pump repairs & installation158—
A/C system maintenance155$39–$393
Swimming pool equipment repair141—

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