Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Hayes & Sons LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%18+1.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Hayes & Sons LLC

Grand Prairie, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 80 roofing contractors · 4.9★ from 102 Google reviews

📞 Call (469) 632-8010Request a call back

Report card

Percentile vs other roofing contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hayes & Sons LLC is better than 88% of roofing contractors.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hayes & Sons LLC is better than 99% of roofing contractors.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hayes & Sons LLC is better than —% of roofing contractors.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hayes & Sons LLC is better than 100% of roofing contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hayes & Sons LLC is better than 100% of roofing contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hayes & Sons LLC is better than 18% of roofing contractors.F
18

Reviews for your job

Customers hired Hayes & Sons LLC for 7 kinds of job.

Hayes & Sons LLC for skylight repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$613–$4.4k
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 2 Google reviews tagged “Skylight repair”

CarrieLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

i’m so glad my husband and i found hayes & sons llc. we had a roof leak and suddenly it started raining inside our house! i was super anxious until we called. howard arrived within an hour, did a roof inspection, and found a tree branch from a neighbor’s tree had poked right through our roof. howard quickly took…

Reasonable priceSkylight repairRoof inspection
kelli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

we had a leak around our chimney, so our insurance company sent out a roofer to check the damage and give an estimate. while the first company was okay, i wanted to look for someone even better. after reading great reviews, i decided to call a local roofer in grand prairie. devin answered my call right away and came…

Reasonable priceSkylight repairGutter installationRoof inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 49%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Gutter cleaning15—
Roof installation15$11k–$23k
Roof inspection14$514–$12k
Roof repair12$638–$8.3k
Attic venting9$638–$5.2k
Gutter installation3$638–$3.8k
Skylight repair2$613–$4.4k

Compare with

First United Roofing & Construction LLC logoFirst United Roofing & Construction LLCExperts Score 100Grand Prairie · 5.00★SK Elite Roofing Corporation logoSK Elite Roofing CorporationExperts Score 99Grand Prairie · 4.99★Golden Summit Roofing and Restoration logoGolden Summit Roofing and RestorationExperts Score 99Grand Prairie · 5.00★