Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Hazlett Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Hazlett Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 5.0★ from 389 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hazlett Plumbing is better than 95% of sump pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hazlett Plumbing is better than 93% of sump pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hazlett Plumbing is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Hazlett Plumbing for 8 kinds of job.

Hazlett Plumbing for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$173–$813
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Faucet repair”

DavidLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This is the first time I used Hazlet for some work around my house. The plumbers did a great job tackling a list of various repairs. Communication was easy and convenient. They stuck to their estimate, arrived on time and did a walkthrough of everything when they were done. I would recommend them to anyone.

Paid $1,000+Reasonable priceWater heater installationPlumbing pipe repairFaucet repair
JulieLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently had the pleasure of working with Hazlett Plumbing, and I couldn't be more satisfied with their service. Sam Hazlett and his co-worker were incredibly professional and efficient throughout the entire process. We had a significant amount of work done, including replacing our RPLC sewer stack, removing and…

Reasonable priceFaucet repairToilet installationSewer repair
Joseph6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome service! Highly recommended

Faucet repair+ Quality+ Professionalism
Liliana13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Noah was amazing! He was professional, on time, neat, and thorough.

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

the tech person was knowledgeable and friendly and did an excellent job on both things I needed to be done

Toilet installationFaucet repair
Tracy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cannot recommend highly enough-This is third time I’ve called Hazlett plumbing - always responsive and upfront about services- I like that Sam will ask questions and ask for pictures before someone shows up -I get a text when they schedule when they are on the way and when they are done - Noah has been out here…

Toilet installationFaucet repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This is my 2nd time using Hazlett Plumbing and both times went very well. This time was to replace an outdoor faucet and shut off valve to a new frost free model. It is rare today for me not to have to clean up after a service is done, but there is no mess of any kind. It is remarkable actually. Put my name in the fully satisfied column.

Faucet repair+ Responsiveness+ Punctuality+ Quality
Teresa12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sam responded quickly to my request to install a new hot water tank and repair a kitchen faucet. We accepted his reasonable price and set a day and time for the service. They were prompt. Noah did an excellent job installing the tank and repairing the faucet. I will definitely use their service again.

Water heater installationFaucet repair
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best cold call I've made! We were highly impressed by their professionalism, fair pricing and excellent work. Will definitely use Hazlett Plumbing again in the future!

Faucet repair+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Hazlett Plumbing for several jobs at our rental properties and they are great. Hazlett plumbing is honest, skilled and competitively priced. We are happy with all of the work they have done and will continue to call Hazlett when we have any plumbing needs.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Sam and his team at Hazlett plumbing did an excellent job repairing some items at a rental as well as our own home. I would highly recommend them. Service was done with QUALITY as a focus, which is rare these days.

Plumbing leak detectionFaucet installationFaucet repair+ Quality+ Professionalism+ Value
Vikas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairFaucet repairWater tank installation+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repairWater tank installation+ Responsiveness+ Punctuality+ Professionalism
NPIEdited 3 years ago★★★★★

Rating only, no written review.

Shower installationWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Nicholas4 years ago★★★★★

Rating only, no written review.

Faucet repairGarbage disposal repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Joyce4 years ago★★★★★

Rating only, no written review.

Faucet repair+ Responsiveness+ Punctuality+ Quality
Calvin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repairPlumbing pipe repairShower repair+ Quality+ Professionalism
Paul5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionWater heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality

Price

$724+125% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 72%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair31$305–$992
Faucet installation28$327–$493
Water heater installation26$1.1k–$2.1k
Drain cleaning24$158–$292
Faucet repair19$173–$813
Toilet installation19—
Outdoor plumbing system repair18$224–$2.4k
Plumbing leak detection16$39–$509

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