iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 10 sump pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 78%
5.0★★★★★389 Google reviews · 24 photos
99%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
$724typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite Hazlett Plumbing's punctuality, clear communication, and fair pricing, noting that technicians diagnose issues quickly and leave work areas clean. Services range from sump pump replacements and drain snaking to fixture installations and sewer line repairs, with reviewers highlighting the professionalism and helpfulness of the staff. One recurring criticism involves a driver allegedly speeding through a stopped school bus, describing the incident as dangerous and unnecessary despite the otherwise positive service experiences.
Google rating: 5.0 out of 5 from 389 reviews (99% five-star).
Reviews on this page: 389 Google reviews (307 with written comments, 12 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 28, 2026.
Service: Sump Pump Installation Service serving Tonawanda, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other sump pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Hazlett PlumbingSump Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hazlett Plumbing: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hazlett Plumbing: 93/100 on this factor. Category median: 91.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hazlett Plumbing: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hazlett Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hazlett Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hazlett Plumbing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
389 Google reviews we collected
5.0of 5
5 stars38499%
4 stars21%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 307 written reviews
100%praise
Praise728100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price825%
Reasonable2372%
Overpriced00%
Not sure13%
$724+125% vs typical sump pump installation services
Middle half of what 23 customers paid ($276–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17123%
Speed & response15421%
Quality & results12217%
Would recommend11516%
Price & value8712%
Communication558%
Honesty & trust274%
What customers talk about
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hazlett Plumbing communicated regularly with me, Thanks to Will for being knowledgeable and helpful while helping us fix an issue with the bathroom!”
“Their service is always timely and they leave the job site neat & clean.”
“I would highly recommend Hazlet plumbing for your job, Noah and his assistant did a great job, explained everything and were very professional.”
“Nothing but 5 stars is suitable to describe Hazlett Plumbing”
“We will not use another plumbing company moving forward.”
“…owing up and exactly when (on time) and then the actual work was very fair and there was zero mess left behind.…”
“Noah completed the task in a timely manner explaining what he was going to do first.”
“Both Sam & Noah are professional, polite, reliable, knowledgeable and a pleasure to work with.”
People customers mention
Sam41 reviews
Noah30 reviews
Chris4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hazlett Plumbing for 8 kinds of job. Pick one to see what they paid and said.
DDonald2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
It took a while for them to get back to me and start service but once they did things went very smoothly.
Paid $2,000+Reasonable priceOutdoor plumbing system repair
GGary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a very old sump pump replaced and a failed backup pump replaced. The installation was very clean and professional. I would highly recommend Hazlet plumbing for your job, Noah and his assistant did a great job, explained everything and were very professional.
Paid $1,400–1,600Great priceSump pump repair
CColleen10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have used Hazlett for several jobs, big and small. They are always fair and consistent. James came and replaced my sump pump this week and I couldn’t be happier.
Paid $600–800Great pricePlumbing pipe repairOutdoor plumbing system repairSump pump repair
LLinda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I’ve relied on Hazlett Plumbing for all of my plumbing needs. This service call was for seepage in my basement due to all the heavy rains. Noah scoped & snaked the inside & outside drains locating a couple areas of trouble. I will be consulting with Hazlett Plumbing to eradicate the issues.
Both Sam & Noah are…
Paid $200–400Reasonable priceDrain cleaning
TTamara11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My first time using Hazlett Plumbing and very glad I found them. I had TWO completely separate leaks showing up on ceilings and Noah showed up on time, diagnosed the problems quickly, one after the other, and did minor repairs for both.
Hazlett truly had all the small things down perfectly - the woman I spoke with…
RRobert7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We are very pleased with Hazlett Plumbing and their friendly technician, Noah. Noah arrived on time and talked with us to diagnose a foul odor coming from the garbage disposal. We decided to remove it and replumb under the sink. Noah completed the task in a timely manner explaining what he was going to do first. We would highly recommend the Hazlett team!
I'm a repeat customer, and Hazlett continues to be my choice for plumbing needs in the Hamburg area...great service! Recently replaced two bathroom faucets. James was great! Faucets work perfectly and his clean-up was appreciated.
Services: Toilet repair, Service not listed
Response from the owner · a year ago
Thank you for your feedback! We appreciate your support and look forward to serving you again in the future.
L
Leigh O'Brien2 reviewsiTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
We had a very old sump pump replaced and a failed backup pump replaced. The installation was very clean and professional. I would highly recommend Hazlet plumbing for your job, Noah and his assistant did a great job, explained everything and were very professional.
Price assessment: Great price
Price: $1,400–1,600
Services: Sump pump repair
Response from the owner · 2 months ago
Thank you for the great review! We’re glad Noah and James were able to get everything taken care of for you. We appreciate your recommendation and your business!
C
Colleen Quinn10 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
I have used Hazlett for several jobs, big and small. They are always fair and consistent. James came and replaced my sump pump this week and I couldn’t be happier.
Flex drain got replaced in one sink and two new hoses on other sinks installed! Everything works great!
Response from the owner · 3 months ago
That's great to hear! Glad we were able to get everything taken care of and everything is working well. Please don't hesitate to reach out if you need anything in the future!
C
Carmel Vilardo7 reviewsiTotal number of Google reviews Carmel has written across all businesses on Google Maps, not just this one.
We had Hazlett Plumbing install a water back up along with a new sump pump. Could not be happier with Sam's responsiveness and Noah's installation. The workmanship was outstanding and the installation could not have been cleaner. I will be calling Hazlett Plumbing for any plumbing jobs I need in the future.
Price assessment: Not sure
Services: Sump pump installation
Response from the owner · 3 months ago
Thank you for the great review! We appreciate your kind words about Sam and Noah. Thank you for choosing Hazlett Plumbing, and we look forward to helping you with any future plumbing needs.
L
Linda Andersen4 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
I’ve relied on Hazlett Plumbing for all of my plumbing needs. This service call was for seepage in my basement due to all the heavy rains. Noah scoped & snaked the inside & outside drains locating a couple areas of trouble. I will be consulting with Hazlett Plumbing to eradicate the issues.
Both Sam & Noah are professional, polite, reliable, knowledgeable and a pleasure to work with. Their service is always timely and they leave the job site neat & clean. I highly recommend Hazlett Plumbing!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a year ago
Thank you for your feedback! We appreciate your support and look forward to serving you again in the future.
T
Tamara Namaste11 reviewsiTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
My first time using Hazlett Plumbing and very glad I found them. I had TWO completely separate leaks showing up on ceilings and Noah showed up on time, diagnosed the problems quickly, one after the other, and did minor repairs for both.
Hazlett truly had all the small things down perfectly - the woman I spoke with to schedule the appointment was friendly and got me scheduled easily, there were multiple reminders about the appointment time, day of they confirmed who would be showing up and exactly when (on time) and then the actual work was very fair and there was zero mess left behind. I can see why they have 5 stars!
Thank you for taking the time to leave such a thoughtful review. We are glad Noah was able to locate and address both issues for you.
We truly appreciate you mentioning details and are so glad the process went smoothly from start to finish. Thank you again for trusting Hazlett Plumbing.
