iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%73+11.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 10 sump pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★209 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
11%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for its punctuality, professional communication, and reasonable pricing across various services, including sewer line clearing, drainage repairs, and sump pump installations. Reviewers highlight the team's efficiency, thorough explanations of issues, and courteous demeanor during both routine maintenance and emergency situations. One minor criticism noted in a lower-rated review involved the cost of a simple valve replacement, though the service itself was still described as professional and timely.
Google rating: 5.0 out of 5 from 209 reviews (99% five-star).
Reviews on this page: 209 Google reviews (181 with written comments, 5 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 21, 2026.
Service: Sump Pump Installation Service serving Tonawanda, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other sump pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Sewer pro plumbingSump Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sewer pro plumbing: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sewer pro plumbing: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sewer pro plumbing: 73/100 on this factor. Category median: 100.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sewer pro plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
209 Google reviews we collected
5.0of 5
5 stars20799%
4 stars10%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 181 written reviews
99%praise
Praise46499%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price542%
Reasonable650%
Overpriced18%
Not sure00%
$1.1k+241% vs typical sump pump installation services
Middle half of what 4 customers paid ($289–$2.0k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11525%
Speed & response9621%
Would recommend8017%
Quality & results7716%
Price & value4710%
Communication337%
Honesty & trust204%
What customers talk about
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, great communication, and reasonable pricing.”
“Quick to answer the call, worked with my limited schedule, and got my main line flowing again!”
“Really appreciate the great service and would definitely recommend them!”
“Joe and his team did an excellent job repairing a broken bubbler system at my home.”
“Going the extra mile to fix an awful situation and accommodating from start to finish.”
“Good communication, reasonable price, professional work.”
“Communication was great before, during, and after the job was complete, price was competitive, and they did an excellent job with the repair.”
“Very professional, very honest, and punctual, the deal complex situations with full professional and expert approach.”
People customers mention
Joe19 reviews
Tyler10 reviews
Jake4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sewer pro plumbing for 1 kind of job. Pick one to see what they paid and said.
Ppatrick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Quick to answer the call, worked with my limited schedule, and got my main line flowing again! Very professional, great communication, and reasonable pricing. Would recommend to anyone!
Paid $200–400Great price
CCarrie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Sewer repair the sewer pro crew was fast efficient professional and courteous they deserve 10 stars
Paid $200–400Great price
TTimLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joe and the team were great to work with. We had an emergency plumbing issue at my mother's house and they came over right away to assess and fix the problem. Fair pricing and great work by the team!
Paid $2,000+Reasonable price
PPaulLocal Guide · 82 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Joe and his workers were great! Good communication, reasonable price, professional work. Very satisfied with the sump pump installation.
Joe and his team did an excellent job repairing a broken bubbler system at my home. Communication was great before, during, and after the job was complete, price was competitive, and they did an excellent job with the repair.
Price assessment: Great price
P
patrick doody2 reviewsiTotal number of Google reviews patrick has written across all businesses on Google Maps, not just this one.
Quick to answer the call, worked with my limited schedule, and got my main line flowing again! Very professional, great communication, and reasonable pricing. Would recommend to anyone!
Price assessment: Great price
Price: $200–400
C
Carrie Price5 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Joe and the team were great to work with. We had an emergency plumbing issue at my mother's house and they came over right away to assess and fix the problem. Fair pricing and great work by the team!
Price assessment: Reasonable price
Price: $2,000+
S
shabbir tungLocal Guide · 13 reviewsiTotal number of Google reviews shabbir has written across all businesses on Google Maps, not just this one.
I had a screwy problem that involved a plugged-up vent for my bathroom plumbing. Joe and his team were willing to tackle the project (involved getting up on the roof), isolate the problem, and solve it. No more smelly bathroom and no more random gurgling. Also a nice new skirted toilet! They knew what they were doing, and the whole team was courteous and professional. And they cleaned the place better than I do. Many thanks, guys.
K
Kearsten Fish3 reviewsiTotal number of Google reviews Kearsten has written across all businesses on Google Maps, not just this one.
Great experience with Sewer Pro Plumbing! Joe got us on the schedule quickly, his team was friendly, professional, and fixed the problem. Really appreciate the great service and would definitely recommend them!
R
Ryan Bowman4 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I am such a fan of Joe personally, and the whole crew at Sewer Pro. They do great work, they genuinely care about solving your problem, and keep a great sense of humor and candor without sacrificing good ol' fashioned, hard work. These guys are great. If you find yourself in need of plumbing repairs, Sewer Pro is wonderful. A hard to come by "traditional" service experience. Definitely recommend!
A
Arnold2 reviewsiTotal number of Google reviews Arnold has written across all businesses on Google Maps, not just this one.
I highly recommend Sewer Pro. They are excellent. They came out very quickly and resolved my issue completely. Joe is very friendly, courteous and professional. I have them on speed dial for future plumbing issues and concerns.
Bob from Amherst