Experts Reviews · Company report
Hazlett Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Hazlett Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 5.0★ from 389 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hazlett Plumbing is better than 95% of sump pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hazlett Plumbing is better than 93% of sump pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hazlett Plumbing is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Hazlett Plumbing for 8 kinds of job.

Hazlett Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$520
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 8

All 13 Google reviews tagged “Plumbing leak repair”

NonyoLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Exceptional knowledge, service and communication. Really considering not getting another opinion after receiving other estimates previously. Appreciate Sam, Noah, Jessie, and James! Dawn, as well.

Customer photo from Nonyo's review
Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Liliana13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Noah was amazing! He was professional, on time, neat, and thorough.

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Valerie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the 2nd time we’ve used Hazlett Plumbing (Noah) and like the first the experience was quite extraordinary. The customer comes first! They work hard to understand the work you want them to do whether it’s repair, updating, planning for future needs; indoor, outdoor. Noah is experienced, trustworthy,…

Faucet installationToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
TammyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Hazlett Plumbing twice. During a remodel project a major plumbing issue was detected and they came to our aide with a solution and amazing repair work. Then we encountered another problem with our old house plumbing and Noah got our sinks up and running again with proper drainage.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Responded quickly. Very professional. Easy to contact . Technician excellent. Completed job thoroughly and efficiently. I would recommend for your plumbing needs

Faucet installationPlumbing leak repairGarbage disposal repair+ Responsiveness+ Punctuality+ Quality
EdwardLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They were on time and the work was great. The only thing they charge me for 1 1/2 hours and it took them 1/2 hour to do the repair. It cost $354.00 for main water shut off. Over priced on labor and parts everything was 5 star. They need to be more honest about how long it going to take. I would probably not use them again. I would shop around.

Plumbing leak repair+ Punctuality
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Comments Part 2 (three weeks later): After the great work described below was done by Hazlett, I called NFGas to have them reconnect the gas line and reinstall the valve that they removed just a foot downstream from the meter. I was told (opposite of what I was originally told) that it was my problem. I, of…

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Irene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

So pleased with Hazlett plumbing. Called and left a message about repairing a leak in a pipe connected to our water heater; received a call back within an hour and had an appointment scheduled for the next day. Service itself was efficient and handled professionally. Will definitely call again for any plumbing issues!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Vikas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairFaucet repairWater tank installation+ Responsiveness+ Punctuality+ Quality
NPIEdited 3 years ago★★★★★

Rating only, no written review.

Shower installationWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repairPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$724+125% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 72%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair31$305–$992
Faucet installation28$327–$493
Water heater installation26$1.1k–$2.1k
Drain cleaning24$158–$292
Faucet repair19$173–$813
Toilet installation19—
Outdoor plumbing system repair18$224–$2.4k
Plumbing leak detection16$39–$509

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