Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Hazlett Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Hazlett Plumbing

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 5.0★ from 389 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hazlett Plumbing is better than 95% of sump pump installation services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hazlett Plumbing is better than 93% of sump pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hazlett Plumbing is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hazlett Plumbing is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Hazlett Plumbing for 8 kinds of job.

Hazlett Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Toilet repair”

Chuck10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 hours ago★★★★★

I'm a repeat customer, and Hazlett continues to be my choice for plumbing needs in the Hamburg area...great service! Recently replaced two bathroom faucets. James was great! Faucets work perfectly and his clean-up was appreciated.

Toilet repairService not listed
Bonnie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Not only excellent service, but top-notch techs. They take the time to explain everything to you and answer all questions in a relatable way. Triple check everything to make sure working before they leave. Respectful and friendly along with of course being professional. Very pleased and would not hesitate to pick…

Paid $200–300Reasonable priceToilet repair
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Thank goodness for this company! They did their best to fit me in with toilet issues. Came when they were supposed to and fixed my issue. So kind and helpful! Can’t thank you enough!

Paid $100–200Great priceToilet repair
BenLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shawn is fantastic — knowledgeable, responsive, and really takes the time to explain things clearly. He helped me troubleshoot my toilet issue and pointed me in the right direction with exactly what I needed. Highly recommend!

Toilet repair
Chad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

One of the most professional and communicative companies I have ever worked with. The work performed was very neat and clean.

Toilet repairWater heater installationShower installation+ Responsiveness+ Punctuality+ Quality
Joe12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Chris was great. He really knows what he is doing. Once he is finished, he always explains everything so well. I am so happy with this company!

Water heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very prompt service, quality work at a fair price. Very courteous and friendly

Water heater installationToilet repairDrain cleaning
Loren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thorough, personable and professional. Sam took the time to get all the details of our plumbing problem well in advance of providing an estimate and performing the repairs. I was billed only for the work completed which was less than the estimated amount. Quality work at a fair price from trustworthy people.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sam is very responsive and kept me informed. The team is totally professional. I'd recommend them.

Toilet repair+ Responsiveness+ Punctuality+ Quality
NPIEdited 3 years ago★★★★★

Rating only, no written review.

Shower installationWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak repairPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Candy5 years ago★★★★★

Rating only, no written review.

Toilet installationToilet repair+ Responsiveness+ Punctuality+ Quality
Diane6 years ago★★★★★

Rating only, no written review.

Garbage disposal installationToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$724+125% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 72%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair31$305–$992
Faucet installation28$327–$493
Water heater installation26$1.1k–$2.1k
Drain cleaning24$158–$292
Faucet repair19$173–$813
Toilet installation19—
Outdoor plumbing system repair18$224–$2.4k
Plumbing leak detection16$39–$509

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