Fence contractor · Salem, OR · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty38−6.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 43 gate installationiPosition by Experts Score among all companies we track in this category. · better than 21%
4.7★★★★★96 Google reviews · 24 photos
92%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise HB Fence for professional communication, reasonable pricing, and high-quality fence and gate installations. Reviewers note that the crew is often punctual and efficient, with many highlighting the ease of working with the company for various fencing needs. However, a pattern of criticism in low-star reviews involves unresponsiveness to phone calls or emails regarding estimates and scheduling, including instances where appointments were missed or damage to neighboring properties went unaddressed.
Google rating: 4.7 out of 5 from 96 reviews (92% five-star).
Reviews on this page: 96 Google reviews (89 with written comments, 14 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 21, 2026.
Service: Gate Installation Service serving Salem, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other gate installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyGate Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HB Fence, Decking & Construction LLC: 86/100 on this factor. Category median: 90.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HB Fence, Decking & Construction LLC: 77/100 on this factor. Category median: 87.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HB Fence, Decking & Construction LLC: 38/100 on this factor. Category median: 97.D
38
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HB Fence, Decking & Construction LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HB Fence, Decking & Construction LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HB Fence, Decking & Construction LLC: 67/100 on this factor. Category median: 75.B
67
Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
4.7of 5
5 stars8892%
4 stars11%
3 stars11%
2 stars00%
1 star66%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
98%praise
Praise20698%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2576%
Reasonable824%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4421%
Staff & attitude3919%
Would recommend3416%
Price & value3316%
Speed & response2914%
Communication2210%
Honesty & trust94%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Outstanding job, and customer service by the vendor.”
“Nice to work with a company with such a positive outlook.”
“Awesome work, awesome people and would highly recommend.”
“They were polite, professional, and knowledgeable about the product, and at a good price 👍”
“hese guys (one young man and one young woman) come to our house for a quote on June 20th and as of now (with a few phones calls in), August 8th, they…”
“They were great to work with - Quick and affordable!”
“Such a nice guy/company and they listened to what we needed and delivered beautifully!”
“We highly recommend this fencing company to anyone looking for a high-quality product and a team that genuinely cares about their customers.”
People customers mention
Dave13 reviews
Brie8 reviews
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HB Fence, Decking & Construction LLC for 8 kinds of job. Pick one to see what they paid and said.
Terri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
David was a pleasure to work with. Real downtime guy. Kind, hard worker. I GREATLY appreciate his help and my fence looks FAbUloUS!!! I am very pleased with the new fence. We had bit of timing issue to get the work done as I live out of state but once I got here he worked every day to try to get done what we had…
Heath3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Highly recommend HB fence and decking. Happy with the fence, price and communication. They made a stressful situation into a non issue. Nice to work with a company with such a positive outlook. 100% I would recommend to friends and family!
Great priceCustom fabrication
Angie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Such a nice guy/company and they listened to what we needed and delivered beautifully! I would definitely recommend them !
Great priceCustom fabricationChain link fence installation
Rick5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They were polite, professional, and knowledgeable about the product, and at a good price 👍
Great priceWood fence installation
Kim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
HB Fencing did an amazing job!! Great people, on-time with the project and everything looks great!!! Very happy with this contractor!
Great priceAluminum fence installationCustom fabricationFence design
David4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
Looks Fantastic! It took a few days longer then expected. Other then the timeline no complaints. The custom frame on the gate is solid! The knowledge of what would look good and what we wanted ended up looking better then expected. We really like the metal posts. I would hire them again in a moment!
David was a pleasure to work with. Real downtime guy. Kind, hard worker. I GREATLY appreciate his help and my fence looks FAbUloUS!!! I am very pleased with the new fence. We had bit of timing issue to get the work done as I live out of state but once I got here he worked every day to try to get done what we had contracted. I definetly recommend him for any fencing needs!!
Response from the owner · 2 days ago
Thank you so much for the kind words! It was an absolute pleasure working on your fence, and we're thrilled to hear you love how it turned out. We totally understand the challenges of coordinating from out of state, so thank you for your patience and communication.
Heath Barker3 reviewsiTotal number of Google reviews Heath has written across all businesses on Google Maps, not just this one.
Highly recommend HB fence and decking. Happy with the fence, price and communication. They made a stressful situation into a non issue. Nice to work with a company with such a positive outlook. 100% I would recommend to friends and family!
Price assessment: Great price
Services: Custom fabrication
Fence type: Wood fence
Response from the owner · 2 days ago
Thank you so much for the 100% recommendation! We know that home projects can easily become stressful, so we are incredibly happy we could turn things around and make it a smooth experience for you. We truly appreciate you sharing your feedback and recommending us to your friends and family!
Angie Andersen2 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Such a nice guy/company and they listened to what we needed and delivered beautifully! I would definitely recommend them !
Price assessment: Great price
Services: Custom fabrication, Chain link fence installation
Fence type: Chain link fence
Response from the owner · a month ago
Thank you so much for the kind words and for taking the time to leave us a review! We truly appreciate your recommendation and look forward to working with you again in the future.
Rick Phillips5 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful review! We are thrilled to hear that you are happy with your new fence and our team's service. It was a pleasure working with you out in the Keizer/Brooks area. Enjoy your beautiful new yard!
David Peterson4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Looks Fantastic! It took a few days longer then expected. Other then the timeline no complaints. The custom frame on the gate is solid! The knowledge of what would look good and what we wanted ended up looking better then expected. We really like the metal posts. I would hire them again in a moment!
Price assessment: Great price
Services: Wood fence installation
Response from the owner · 3 months ago
We are happy to hear that the custom gate frame and metal posts exceeded your expectations, and that our design recommendations hit the mark. We truly appreciate your patience with the extra couple of days it took to complete the project; ensuring a solid, long-lasting build is always our top priority. It was a pleasure working with you.
Leenorge1 reviewiTotal number of Google reviews Leenorge has written across all businesses on Google Maps, not just this one.
I needed a gate fixed so I called HB Fence for an estimate. They were great to work with - Quick and affordable!
Price assessment: Great price
Response from the owner · 3 months ago
Thanks for the great feedback! We are so glad we could provide a quick and affordable gate repair for you here in Keizer. Let us know whenever you need us next!
Lisa BLocal Guide · 21 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Great fence by great peeps! Couldn't be happier, they worked so hard and got it all done timely. 100% privacy now, can hardly even hear the neighbors. David is a master at fencing and optimizing what can be done to get you what you want. He's a hoot and his crew are hardworking and courteous. Not one issue with the entire process! Call them and you won't be sorry!
Price assessment: Great price
Services: Custom fabrication
Response from the owner · 3 months ago
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you love your new fence and are enjoying that well-deserved 100% privacy (and peace and quiet!). Dave and the crew truly appreciate your kind words about their hard work, courtesy, and efficiency. It was a pleasure working with you to optimize your space and bring your vision to life. Thank you for choosing us and for recommending our team to the Albany community!
Carol Jurgensmeier4 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
