Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
HC Auto and Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

HC Auto and Body

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.9★ from 213 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HC Auto and Body is better than 91% of auto body shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HC Auto and Body is better than 90% of auto body shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HC Auto and Body is better than —% of auto body shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HC Auto and Body is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HC Auto and Body is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HC Auto and Body is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired HC Auto and Body for 8 kinds of job.

HC Auto and Body for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “General repairs & maintenance”

Bin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The technicians and front desk are all professional and friendly. They provide good quality of services with good price( cheaper than other big dealers). I highly recommend this place for someone needs repair, maintenance, or asking for a second opinion for vehicle problems.

Electrical repairTiresGeneral repairs & maintenance
Gabby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Adriana is great, very friendly and knowledgeable about her recommendations. Mo did a really job explaining what needs to be fixed and why.

General repairs & maintenance
LinLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service and great service! I was very happy with HC Auto!

General repairs & maintenance
Indirha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Was a great experience! Worked with Adriana to help service my door handle. I had an issue of my door handle for the driver side has not been working for a while and Adriana automatically checked out the car, discussed possible repairs and even checked with another worker to see what could be the issue. After…

Great priceAuto body & trim repairGeneral repairs & maintenance
jamesLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Convenient and pleasant!

General repairs & maintenance
leon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Convenient to access from triangle area, where I live. The representative, Mr. Guo, is a nice guy and knowledgeable saving me lot of time.

General repairs & maintenance
Jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast and friendly service

General repairs & maintenance
Guo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I feel very comfortable here, and I like it very much.

Great priceSteering & suspension repairGeneral repairs & maintenanceBody & Trim
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I previously owned an automotive repair facility for 47 years and have recently moved to Raleigh. I have found HC to be customer friendly and they provide quality service at a fair price while being transparent and honest. They will be my go to for my car service needs!

Reasonable priceGeneral repairs & maintenance
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Repaired body damage to my car quickly and perfectly. Very quick when I need maintenance for my car.

Reasonable priceAuto battery replacementGeneral repairs & maintenanceBody & Trim
Jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

HC Auto and I have had a relationship for years. Not only have I brought multiple personal vehicles in for various degrees of services but HC Auto has alao helped me with multiple company vehicles under my businesses: (From purchasing to maintenance). It’s always a pleasure to stop by HC Auto as they are always…

Great priceAuto body & trim repairTiresPainting
JimmyLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

The customer service was very good, but I didn't like the mechanical/electrical service. I had to go back twice for the same problem. Apparently, they don't check properly. After the second visit, everything was resolved. Let's hope it lasts and I don't have to go back for the same problem.

Not sureTransmissionAuto windshield repairElectrical repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 36%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Auto body & trim repair18—
General repairs & maintenance12—
Oil change9—
Auto maintenance6—
Transmission6—
Tires5—
Vehicle safety inspection4—
Air & cabin filter replacement4—

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