HC Auto and Body logo

HC Auto and Body

Auto repair shop · Raleigh, NC · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 73 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 79%
4.9 ★★★★★ 213 Google reviews · 24 photos
95%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review

HC Auto and Body at a glance

Google reviewers rate HC Auto and Body 4.9 out of 5 based on 213 reviews, with the owner responding to 97 percent of them. Customers frequently cite professional staff, clear communication, reasonable pricing, and honest advice regarding necessary repairs versus optional maintenance. Services include state inspections, engine troubleshooting, body work, and vehicle sales. While most feedback is positive, low-star reviews mention instances of repeated visits for unresolved mechanical issues and disputes over billing for incomplete installations.

  • Google rating: 4.9 out of 5 from 213 reviews (95% five-star).
  • Reviews on this page: 213 Google reviews (171 with written comments, 8 with photos).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Auto Body Shop serving Raleigh, North Carolina.

Data from Google, last updated November 1, 2026.

Score profile vs other auto body shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction91Reliability90Craft & service–Value100Momentum100Replies to reviews100Satisfaction: 91 (median 89)Reliability: 90 (median 86)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 65)
HC Auto and BodyAuto Body Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HC Auto and Body: 91/100 on this factor. Category median: 89.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HC Auto and Body: 90/100 on this factor. Category median: 86.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HC Auto and Body: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HC Auto and Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HC Auto and Body: 100/100 on this factor. Category median: 65.A
100

Bar = this company · dark tick = category median.

Star ratings

213 Google reviews we collected

  • 5 stars20395%
  • 4 stars42%
  • 3 stars10%
  • 2 stars00%
  • 1 star52%

Praise vs complaints

Phrases our text analysis found in 171 written reviews

  • Praise34499%
  • Complaints41%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2457%
  • Reasonable1536%
  • Overpriced12%
  • Not sure25%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude8324%
  • Quality & results6719%
  • Would recommend5416%
  • Speed & response4112%
  • Price & value4011%
  • Honesty & trust339%
  • Communication309%

What customers talk about

We read 171 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The technicians and front desk are all professional and friendly.”
  • “Just like my first visit, they performed a very thorough and comprehensive inspection, and the whole process was incredibly fast and efficient.”
  • “I highly recommend this place for someone needs repair, maintenance, or asking for a second opinion for vehicle problems.”
  • “Adriana looked it over, explained what it was and my options, and got the loose shield removed immediately, giving me the option to replace it later if I chose.”
  • “They provide good quality of services with good price( cheaper than other big dealers).”
  • “This was my second time visiting HC Auto and Body, and I honestly couldn’t wait to hop on here and share my experience!”
  • “He knows his stuff inside and out, and he makes sure to explain everything clearly so you know exactly what is going on with your car.”

People customers mention

  • Adriana 14 reviews
  • Carlos 8 reviews
  • Amir 7 reviews
  • Luke 4 reviews
  • Shop 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired HC Auto and Body for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Absolute lifesavers! I ran over some tire tread in the road and it knocked something loose under the car. They were nearby so I went in to ask for help. Adriana looked it over, explained what it was and my options, and got the loose shield removed immediately, giving me the option to replace it later if I chose. Great service; thank you!

Great priceService not listed
Bin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The technicians and front desk are all professional and friendly. They provide good quality of services with good price( cheaper than other big dealers). I highly recommend this place for someone needs repair, maintenance, or asking for a second opinion for vehicle problems.

Electrical repairTiresGeneral repairs & maintenance
Andrew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This was my second time visiting HC Auto and Body, and I honestly couldn’t wait to hop on here and share my experience! Just like my first visit, they performed a very thorough and comprehensive inspection, and the whole process was incredibly fast and efficient. Because my car failed the initial inspection the…

Customer photo from Andrew's review
Great priceAuto emissions testingAuto brake replacement
Lin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The shop did a great job servicing my Subaru Outback. What really stood out to me was their honesty. They gave me recommendations for some maintenance items but explained that they weren’t necessary right now and could wait until my next oil change. That showed me they are honest and not just trying to sell…

Auto body & trim repair
Natasha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My experience was great. They talked me through all my options, gave their professional opinions. Even gave me a ride home to wait until my car was finished. Good pricing as well. Highly recommend!

amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

10/10 experience every time for any car maintenance needed. I would Also recommend buying cars from HC auto, I’m gotten two Vehicles from them so far.Ivery Reputable source for a reliable vehicles.

Reasonable priceAir & cabin filter replacementBrakesAuto maintenance

Photos

Customer reviews

4.9 ★★★★★ 213 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Monaa Younan
Review from Google · view on Google
★★★★★

Great service

Melissa Martin1 reviewTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolute lifesavers! I ran over some tire tread in the road and it knocked something loose under the car. They were nearby so I went in to ask for help. Adriana looked it over, explained what it was and my options, and got the loose shield removed immediately, giving me the option to replace it later if I chose. Great service; thank you!

  • Price assessment: Great price
  • Services: Service not listed
Response from the owner · a week ago

Thank you so much for taking the time to share your experience! We are so glad Adriana and our team were right nearby when you needed us! Road debris like loose tire tread can definitely cause unexpected underbody damage, and getting you back on the road safely and stress-free is always our top priority. At HC Auto and Body, our goal is to always give Raleigh drivers honest advice, clear options, and practical solutions without any pushy sales tactics or unnecessary pressure. Whether you need plastic splash shield replacements, or auto body and collision repair, our I-Car and ASE-certified technicians are here to help. Whenever you decide to replace that shield or if you ever need a routine oil change, brake check, or NC state inspection down the road, please don't hesitate to stop by! Thanks again for choosing us, and drive safely out there! Best regards, Luke HC Auto and Body

Bin Liu1 reviewTotal number of Google reviews Bin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The technicians and front desk are all professional and friendly. They provide good quality of services with good price( cheaper than other big dealers). I highly recommend this place for someone needs repair, maintenance, or asking for a second opinion for vehicle problems.

  • Services: Electrical repair, Tires, General repairs & maintenance
Response from the owner · a week ago

Thank you so much for the fantastic review and high recommendation! We are thrilled that your first visit to HC Auto and Body was such a positive experience! Taking care of your Subaru Crosstrek by diagnosing the TPMS light, correcting the tire pressure, and completing the window switch replacement was our pleasure. We are glad we could deliver dealer-quality service at a much fairer price. Whether local drivers need routine auto repair, electrical diagnostics, state inspections, or just an honest second opinion on vehicle maintenance, our team of ASE-certified technicians in Raleigh is always here to provide straightforward solutions without the big dealer markup. Welcome to the HC Auto family! Whenever your Crosstrek needs its next oil change, tire rotation, or maintenance check, we’ll be ready to help. Best regards, Luke HC Auto and Body

Andrew Zhang2 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This was my second time visiting HC Auto and Body, and I honestly couldn’t wait to hop on here and share my experience! Just like my first visit, they performed a very thorough and comprehensive inspection, and the whole process was incredibly fast and efficient. Because my car failed the initial inspection the first time around, they actually gave me an extra, highly generous discount on this second visit. You just don't see that kind of customer care very often! Their professionalism and keen business sense—truly understanding how to build trust and what customers value—are absolutely top-notch. I want to highly recommend this shop to absolutely everyone in the community, regardless of your background or ethnicity. If you are looking for an auto shop that offers fair, honest pricing and is run by truly responsible people, you have to bring your car here!

  • Price assessment: Great price
  • Services: Auto emissions testing, Auto brake replacement
Response from the owner · a week ago

Thank you so much for taking the time to share such a thoughtful review! We are so glad to welcome you back to HC Auto and Body for your second visit. Building long-term trust, offering honest pricing, and treating every member of our Raleigh community like family are the core principles of how we run our shop. Whether you need an NC state safety and emissions inspection, routine maintenance like brake service and oil changes, or auto body repairs, our ASE-certified technicians are always committed to delivering fast, thorough, and transparent service without any hassle. We truly appreciate your continued support and recommendation! Whenever you need your next vehicle inspection or routine maintenance down the road, our team will be right here to take care of you. Best regards, Luke HC Auto and Body

Zheng ZhangLocal Guide · 10 reviewsTotal number of Google reviews Zheng has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely 5 stars! I highly recommend HC Auto and Body. This was my first time coming here for my NC state inspection, and the experience was fantastic. The technician gave me a great deal right off the bat. When my car didn't pass the initial inspection, he didn’t try to upsell me or pressure me into buying unnecessary parts. Instead, he patiently pointed out exactly what needed to be replaced and even cut me a break on the fee. It is incredibly refreshing to find an honest auto shop that genuinely cares about its customers rather than just making a quick buck. I also have to give a huge shoutout to the owner, Luke. He is efficient, straightforward, and highly knowledgeable. He knows his stuff inside and out, and he makes sure to explain everything clearly so you know exactly what is going on with your car. If you need an inspection or any car maintenance, I can't recommend this place enough. Between their unbeatable pricing, top-notch professionalism, and genuinely honest advice, HC Auto and Body is hands down the best choice!

  • Price assessment: Great price
  • Services: Auto engine diagnostic, Auto battery maintenance, Vehicle safety inspection, Wiper blade installation, Auto maintenance
Response from the owner · a week ago

Thank you so much for the detailed review and high recommendation! We are thrilled to hear that your first NC state inspection with us went so smoothly. Providing honest recommendations, clear explanations, and transparent pricing without high-pressure sales tactics is exactly how we treat every customer at HC Auto and Body. Whether it's passing safety and emissions inspections, routine vehicle maintenance, or auto body and brake repairs, our ASE-certified technicians in Raleigh are always dedicated to keeping your vehicle safe and road-ready without breaking the bank. We truly appreciate your trust and kind words for our service team. Whenever you need your next oil change, tire rotation, or maintenance checkup, we will be right here and ready to help! Best regards, Luke HC Auto and Body

Lin Fu3 reviewsTotal number of Google reviews Lin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The shop did a great job servicing my Subaru Outback. What really stood out to me was their honesty. They gave me recommendations for some maintenance items but explained that they weren’t necessary right now and could wait until my next oil change. That showed me they are honest and not just trying to sell services based on mileage or what the maintenance schedule says. They actually inspected the vehicle and showed me pictures and videos of their findings, so I could see exactly what needed attention and what could wait. It’s nice to find a shop that recommends repairs based on the actual condition of the vehicle instead of just going by the book. Great service, honest recommendations, and very transparent. Highly recommended!

  • Services: Auto body & trim repair
Response from the owner · 3 weeks ago

Thank you so much for taking the time to leave us such a detailed and thoughtful review! Hearing this kind of feedback means everything to our team. We strongly believe that honest, condition-based recommendations—backed by photo and video evidence—are the only right way to handle auto service. You should always know the true condition of your vehicle so you can make informed decisions without feeling pressured into unnecessary maintenance. Your Subaru Outback is a fantastic, dependable vehicle, and taking care of those major fluid and engine services—including the transmission fluid, front and rear differential fluids, coolant flush, new spark plugs, and fuel induction service—is the absolute best way to protect that Subaru AWD system and keep your engine running smoothly. Holding off on the brake fluid flush so we can do it together with your future brake pad and rotor replacement just makes practical and financial sense. At HC Auto and Body, we take pride in delivering transparent, high-quality Subaru repair and routine maintenance in Raleigh. Whenever you're due for that next routine oil change or ready to tackle those brakes, we’ll be right here and happy to help you out. Thank you again for trusting us with your Outback and for highly recommending our shop! Best Regards Luke HC Auto and Body

Natasha Sarcinella3 reviewsTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience was great. They talked me through all my options, gave their professional opinions. Even gave me a ride home to wait until my car was finished. Good pricing as well. Highly recommend!

Response from the owner · 3 weeks ago

Thank you so much for the fantastic feedback and high recommendation! Providing clear options, fair pricing, and convenient shuttle rides home are just a few ways we strive to make auto repair and routine maintenance in Raleigh completely stress-free for our customers. Here is a quick look at what we took care of during your visit: Complete Brake System Service: Fresh front and rear brake replacements to ensure responsive stopping power and maximum safety on the road. Professional Vehicle Inspection: Thorough inspection of your braking components to give you complete peace of mind behind the wheel. Our ASE-certified technicians at HC Auto and Body are always here whenever you need future brake checks, synthetic oil changes, tire rotations, or state inspections. Thank you again for trusting us with your brakes and for choosing HC Auto! Best regards, Luke HC Auto and Body

amber anika4 reviewsTotal number of Google reviews amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10 experience every time for any car maintenance needed. I would Also recommend buying cars from HC auto, I’m gotten two Vehicles from them so far.Ivery Reputable source for a reliable vehicles.

  • Price assessment: Reasonable price
  • Services: Air & cabin filter replacement, Brakes, Auto maintenance, Oil change
Response from the owner · 3 weeks ago

Thank you so much for taking the time to share your review! We are so glad to hear you had a great experience with our team. Providing professional, honest guidance while walking you through your options—and making sure you have a ride home while your car is being worked on—is all part of our commitment to hassle-free customer care. Taking care of your brake service, air and cabin filter replacements, and synthetic oil change all in one visit is the best way to keep your vehicle running cleanly and stopping safely on Raleigh roads. At HC Auto and Body, we take pride in delivering transparent pricing, top-tier customer service, and reliable auto repair and routine maintenance in Raleigh. Whenever you are due for your next oil change, tire rotation, or state inspection, our ASE-certified team will be right here and ready to help. Thank you again for choosing HC Auto and for highly recommending our shop! Best regards, Luke HC Auto and Body

Jacob An1 reviewTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great dealership and very pleasant buying experience. The team was friendly, responsive, and easy to work with. They provided all the information I needed and were very transparent about the car and pricing. The process was straightforward and much smoother than I expected when buying a used car. I'm very happy with my purchase and would absolutely recommend this place to anyone looking for a car.

  • Price assessment: Great price
  • Services: Tires
Response from the owner · a month ago

Thank you so much for taking the time to share your buying experience with us! We are so glad to hear that our team made the process straightforward, responsive, and completely stress-free. Buying a pre-owned vehicle shouldn't feel complicated, so being transparent about pricing and car history is something we take very seriously here at HC Auto Sales. Even though you posted this on our HC Auto and Body service page, you’re actually in the best position possible! Since our dealership and our full-service repair shop operate right alongside each other in Raleigh, our Master ASE-certified technicians in the shop are always right here whenever you need future routine oil changes, tire rotations, or state inspections down the road. Thank you again for recommending HC Auto, and enjoy every mile in your new ride! Best regards, Luke HC Auto Sales

Danny-Boy Buckley4 reviewsTotal number of Google reviews Danny-Boy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I hit someone and then shortly after someone hit me. They did an amazing job fixing my car, explaining what was going on, and handling the two separate situations simultaneously. Highly recommend this shop for anything!! Especially if it is your first time getting body work done.

Response from the owner · a month ago

Thank you so much for taking the time to share your experience with us! Handling two separate accidents back-to-back is incredibly stressful, so we are so glad our team could take that burden off your shoulders, keep you updated step-by-step, and navigate both claims smoothly at the same time. Your Mazda Miata is such a classic, fun sports car, and our body shop team took extra care getting those panels straightened, aligned, and freshly repainted so it looks brand new again. At HC Auto and Body, we specialize in high-quality auto body repair and collision paint work in Raleigh, and we take a lot of pride in making the repair process easy and straightforward—especially for first-timers who might not know what to expect. Whenever you're due for routine service, state inspections, or mechanic work down the road, remember our full-service shop is always right here to help you out. Thank you again for trusting HC Auto with your Miata, and enjoy getting back out on the road! Best Regards Luke HC Auto and Body

HC Auto and Body on Google Maps →

Business details