Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
HC Auto and Body logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

HC Auto and Body

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.9★ from 213 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HC Auto and Body is better than 91% of auto body shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HC Auto and Body is better than 90% of auto body shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HC Auto and Body is better than —% of auto body shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HC Auto and Body is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HC Auto and Body is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HC Auto and Body is better than 100% of auto body shops.A
100

Reviews for your job

Customers hired HC Auto and Body for 8 kinds of job.

HC Auto and Body for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Oil change”

amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

10/10 experience every time for any car maintenance needed. I would Also recommend buying cars from HC auto, I’m gotten two Vehicles from them so far.Ivery Reputable source for a reliable vehicles.

Reasonable priceAir & cabin filter replacementBrakesAuto maintenance
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The staff is cool and friendly. I brought a car here and got a nice price to keep it up and running. I would definitely recommend HC and return in the future.

Great priceAuto battery replacementOil change
Xingrui1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

有中文服务，环境超棒，服务态度很好，强力推荐

Customer photo from Xingrui's reviewCustomer photo from Xingrui's review
Great priceOil change
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Repaired body damage to my car quickly and perfectly. Very quick when I need maintenance for my car.

Reasonable priceAuto battery replacementGeneral repairs & maintenanceBody & Trim
JamesLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

These guys are the best. I purchased my vehicle here and I remember them telling me that they service them also. My service was done in no time at all and everyone was professional. I will bring all future services needs to them. Great people, keep up the great work.

Reasonable priceAuto water leak repairSteering & suspension replacementAuto exhaust system replacement
Jason9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

HC Auto and I have had a relationship for years. Not only have I brought multiple personal vehicles in for various degrees of services but HC Auto has alao helped me with multiple company vehicles under my businesses: (From purchasing to maintenance). It’s always a pleasure to stop by HC Auto as they are always…

Great priceAuto body & trim repairTiresPainting
Wanda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Adriana and Mark assisted me. Friendly and courteous. This shop has provided me with excellent service for 3 years. Highly recommend!! Would have left 10 stars, if possible. Honest pricing, I will never take my car anywhere else.

Great priceAuto power window repairVehicle InspectionOil change
JimmyLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

The customer service was very good, but I didn't like the mechanical/electrical service. I had to go back twice for the same problem. Apparently, they don't check properly. After the second visit, everything was resolved. Let's hope it lasts and I don't have to go back for the same problem.

Not sureTransmissionAuto windshield repairElectrical repair
Yi11 months ago★★★★★

Rating only, no written review.

TransmissionAuto body & trim repairAuto windshield repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 36%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Auto body & trim repair18—
General repairs & maintenance12—
Oil change9—
Auto maintenance6—
Transmission6—
Tires5—
Vehicle safety inspection4—
Air & cabin filter replacement4—

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