Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts

Head Over Wheels Collision & Mechanical - Richmond logo

Head Over Wheels Collision & Mechanical - Richmond

Auto body shop · Richmond, VA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%49+3.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#117 of 133 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 12%
4.8 ★★★★★ 169 Google reviews · 24 photos
93%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
36%reviews answered by the owner
Oct 2026latest review
📞 Call (804) 249-4634Request a call backWebsite ↗

Head Over Wheels Collision & Mechanical - Richmond at a glance

Google reviewers rate Head Over Wheels Collision & Mechanical 4.8 out of 5 based on 169 reviews, with the owner responding to 36% of them. Customers frequently praise the shop for punctual completion, clear communication, fair pricing, and thorough body repairs, often noting that vehicles were returned early and in clean condition. However, a minority of low-star reviews criticize the business for unprofessional front desk interactions, significant delays, and billing discrepancies where final costs exceeded initial estimates without prior approval.

  • Google rating: 4.8 out of 5 from 169 reviews (93% five-star).
  • Reviews on this page: 169 Google reviews (142 with written comments, 5 with photos).
  • Owner responses: the business replied to 36% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Auto Body Shop serving Richmond, Virginia.

Data from Google, last updated November 4, 2026.

Score profile vs other auto body shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction74Reliability63Craft & service–Value100Momentum100Replies to reviews49Satisfaction: 74 (median 89)Reliability: 63 (median 85)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 49 (median 59)
This companyAuto Body Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Head Over Wheels Collision & Mechanical - Richmond: 74/100 on this factor. Category median: 89.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Head Over Wheels Collision & Mechanical - Richmond: 63/100 on this factor. Category median: 85.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Head Over Wheels Collision & Mechanical - Richmond: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Head Over Wheels Collision & Mechanical - Richmond: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Head Over Wheels Collision & Mechanical - Richmond: 49/100 on this factor. Category median: 59.C
49

Bar = this company · dark tick = category median.

Star ratings

169 Google reviews we collected

  • 5 stars15793%
  • 4 stars21%
  • 3 stars21%
  • 2 stars11%
  • 1 star74%

Praise vs complaints

Phrases our text analysis found in 142 written reviews

  • Praise23293%
  • Complaints187%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1244%
  • Reasonable1348%
  • Overpriced00%
  • Not sure27%

Topic share

How often each topic comes up in the written reviews

  • Quality & results6124%
  • Staff & attitude4518%
  • Would recommend4217%
  • Price & value3112%
  • Speed & response3012%
  • Communication2912%
  • Honesty & trust125%

What customers talk about

We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Head Over Wheels did a great job repairing our car.”
    “I brought the car in for a sunroof repair and they damaged my front windshield and the electronic panel in the car (could not connect to GPS and/or ra…”
  • “I was so grateful and would recommend to anyone who is needing honest, friendly, competent, and thorough help!”
    “My experience with this place was all around unprofessional.”
  • “Good group of people and I would recommend them any day.”
  • “Pricing was fair, and the quality of the work was excellent.”
    “The estimate ended up being quadrupled, the wait turned out to be three times longer than they initially said, and they even spilled some noxious flui…”
  • “She can’t even tell it was hit and it was done in a timely manner and with excellent customer service would highly recommend.”
  • “Mike was courteous, extremely helpful, and followed up quickly with clear repair details.”
  • “Good Honest and prompt work done on my Mercedes Benz.”

People customers mention

  • Brandon 10 reviews
  • Crystal 5 reviews
  • Mike 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Head Over Wheels Collision & Mechanical - Richmond for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

TomLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Head Over Wheels did a great job repairing our car. They were very thorough when exposing the estimate. They finished early. They even cleaned the inside!

Reasonable pricePaintingBody & Trim
Betty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My experience with Head Over Wheels was exceptional. They did all of the work beyond my expectations. The personell was informative and seemed to really care about what I was going through. My car looked almost new when Head Over Wheels completed restoring the damaged areas. Thank you and HEADS AND HANDS UP TO HEAD OVER WHEELS.

PaintingBody & Trim
LLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I highly recommend this shop if you need repairs!! Great customer service and I am very pleased with my repairs!! From start to finish Mike was very helpful!! I hope I do not need them again, but if I do, I will definitely go back there. They also came highly recommended by my Insurance agent!!

Reasonable pricePaintingBody & Trim
Hal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with Head over Wheels. They were able to completely repair my vehicle in under a week, including time for parts delivery, painting and installation. Good group of people and I would recommend them any day. They even cleaned the interior of the car even though the work they did was all exterior body work.

Great pricePaintingBody & Trim
Eddie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

My experience with this place was all around unprofessional. I had an appointment for a scratch to get buffed out. I call to let them know I was waiting with the vehicle. The lady I spoke with said “You can’t wait with the vehicle. I told her I’d have to reschedule. So I call back after finding a ride and said I can…

Not sureService not listed
Dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Head over Wheels did a great job repairing my SUV. Estimate was spot on and the quality of work was excellent.

Reasonable pricePaintingBody & Trim

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim25—
Painting20—
Electrical2—

Compare with

Photos

Customer reviews

4.8 ★★★★★ 169 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tom BailesLocal Guide · 12 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Head Over Wheels did a great job repairing our car. They were very thorough when exposing the estimate. They finished early. They even cleaned the inside!

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
John Pollard2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place to do business, no problems to report

  • Services: Painting, Body & Trim
Betty Jones1 reviewTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience with Head Over Wheels was exceptional. They did all of the work beyond my expectations. The personell was informative and seemed to really care about what I was going through. My car looked almost new when Head Over Wheels completed restoring the damaged areas. Thank you and HEADS AND HANDS UP TO HEAD OVER WHEELS.

  • Services: Painting, Body & Trim
LLocal Guide · 15 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend this shop if you need repairs!! Great customer service and I am very pleased with my repairs!! From start to finish Mike was very helpful!! I hope I do not need them again, but if I do, I will definitely go back there. They also came highly recommended by my Insurance agent!!

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
Hal Wyatt5 reviewsTotal number of Google reviews Hal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience with Head over Wheels. They were able to completely repair my vehicle in under a week, including time for parts delivery, painting and installation. Good group of people and I would recommend them any day. They even cleaned the interior of the car even though the work they did was all exterior body work.

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Weldon Claiborne1 reviewTotal number of Google reviews Weldon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience.

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Eddie Rivera2 reviewsTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience with this place was all around unprofessional. I had an appointment for a scratch to get buffed out. I call to let them know I was waiting with the vehicle. The lady I spoke with said “You can’t wait with the vehicle. I told her I’d have to reschedule. So I call back after finding a ride and said I can drop it off and pick it up at the end of the day. She said “you can pick it up tomorrow, probably.” Probably? Bad business…

  • Price assessment: Not sure
  • Services: Service not listed
Dave Krause7 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Head over Wheels did a great job repairing my SUV. Estimate was spot on and the quality of work was excellent.

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim
Travis Sickinger1 reviewTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Textbook customer service, Quick turnaround time and no corners cut on parts. Brandon and his team did an amzing job and I will definitely send more work their way.

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Marie Tanner3 reviewsTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent customer service and body work was perfect. Couldn’t be happier

  • Price assessment: Reasonable price
  • Services: Painting, Body & Trim

Head Over Wheels Collision & Mechanical - Richmond on Google Maps →

Business details