Analyzing 8,531,7588.5M ReviewsFor 24,22124.2K Experts

Experts Reviews · Company report
Head Over Wheels Collision & Mechanical - Richmond logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%49+3.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Head Over Wheels Collision & Mechanical - Richmond

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #117Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 169 Google reviews

📞 Call (804) 249-4634Request a call backWebsite ↗

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Head Over Wheels Collision & Mechanical - Richmond is better than 74% of auto body shops.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Head Over Wheels Collision & Mechanical - Richmond is better than 63% of auto body shops.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Head Over Wheels Collision & Mechanical - Richmond is better than —% of auto body shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Head Over Wheels Collision & Mechanical - Richmond is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Head Over Wheels Collision & Mechanical - Richmond is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Head Over Wheels Collision & Mechanical - Richmond is better than 49% of auto body shops.C
49

Reviews for your job

Customers hired Head Over Wheels Collision & Mechanical - Richmond for 3 kinds of job.

Head Over Wheels Collision & Mechanical - Richmond for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#65 / 95
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Painting”

TomLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Head Over Wheels did a great job repairing our car. They were very thorough when exposing the estimate. They finished early. They even cleaned the inside!

Reasonable pricePaintingBody & Trim
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great place to do business, no problems to report

PaintingBody & Trim
Betty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My experience with Head Over Wheels was exceptional. They did all of the work beyond my expectations. The personell was informative and seemed to really care about what I was going through. My car looked almost new when Head Over Wheels completed restoring the damaged areas. Thank you and HEADS AND HANDS UP TO HEAD OVER WHEELS.

PaintingBody & Trim
LLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I highly recommend this shop if you need repairs!! Great customer service and I am very pleased with my repairs!! From start to finish Mike was very helpful!! I hope I do not need them again, but if I do, I will definitely go back there. They also came highly recommended by my Insurance agent!!

Reasonable pricePaintingBody & Trim
Hal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with Head over Wheels. They were able to completely repair my vehicle in under a week, including time for parts delivery, painting and installation. Good group of people and I would recommend them any day. They even cleaned the interior of the car even though the work they did was all exterior body work.

Great pricePaintingBody & Trim
Weldon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience.

Great pricePaintingBody & Trim
Dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Head over Wheels did a great job repairing my SUV. Estimate was spot on and the quality of work was excellent.

Reasonable pricePaintingBody & Trim
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Textbook customer service, Quick turnaround time and no corners cut on parts. Brandon and his team did an amzing job and I will definitely send more work their way.

Great pricePaintingBody & Trim
Marie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent customer service and body work was perfect. Couldn’t be happier

Reasonable pricePaintingBody & Trim
Tony13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Outstanding experience from start to finish. I submitted my information after hours through the website, and received a prompt call the very next morning to review the details—something that’s rare these days. Most businesses require multiple follow-ups, but not here. Mike was courteous, extremely helpful, and…

PaintingBody & Trim
KelseyLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The only local shop I could find who was willing to work on an EV. Mike does great work and kept us informed every step along the way. Our latest repair was right on time and was perfect when we picked it up!

Not surePaintingBody & Trim
Amanda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My son's truck was damaged during the ice storm. Head Over Wheels was able to get us scheduled very quickly for the repairs. The truck looks brand new and was finished up several days sooner than promised. I would highly recommend this body shop and I'm glad several friends recommended them.

Great pricePaintingBody & Trim
Dyan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent! Great communication with me and my insurance company. Ready early & it was very clean! Highly recommend!

Reasonable pricePaintingElectricalBody & Trim
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Well done!

Reasonable pricePainting
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The loyal approach to customer service that I was looking for. Genuine, attentive and fast decisions being made on my behalf. Not to mention that their work was of the highest quality. Moving forward "Head Over Wheels Collision & Mechanical" will be my go to shop for all of my manufacture approved collision repair.

Reasonable pricePaintingElectricalBody & Trim
Johnny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The Head Over Wheels team is the best! Best customer service team, best body shop and mechanical team, best owner! Don’t waste your time on other shops where you will find a lesser experience!

Great pricePaintingBody & TrimAir conditioning
W.Martin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very easy to work with, staff was friendly and helpful, car was returned ahead of time and looking beautiful. I'm happy to have found them.

Reasonable pricePaintingBody & Trim
Anne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This establishment went above and beyond on fixing the damage on my car. Mike was excellent and did a great job on the work needed. Looks like a brand new car . I would definitely recommend this body shop to anyone needing work done

Great pricePaintingBody & Trim
terrence2 months ago★★★★★

Rating only, no written review.

Reasonable pricePaintingBody & Trim
CraigLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable pricePaintingBody & Trim

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 48%Overpriced 0%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim25—
Painting20—
Electrical2—

Compare with

Teo Customs logoTeo CustomsExperts Score 92Richmond · 4.95★CARSTAR Alan Conner Collision Center logoCARSTAR Alan Conner Collision CenterExperts Score 89Richmond · 4.86★Axselle Auto Service logoAxselle Auto ServiceExperts Score 89Richmond · 4.81★