Massage therapist · Mesa, AZ · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 178 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★428 Google reviews · 17 photos
98%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Healing Hands Massage Therapy 5 out of 5 stars based on 428 reviews, with the owner responding to all feedback. Clients frequently praise the knowledgeable therapists for providing deep tissue, hot stone, and lymphatic services in a relaxing, professional environment that effectively addresses chronic pain. Recurring themes include personalized attention, clear communication regarding pressure, and affordable pricing. The primary criticism involves a lack of upfront clarity about additional costs for specific techniques and one instance of scheduling confusion regarding appointment changes.
Google rating: 5.0 out of 5 from 428 reviews (98% five-star).
Reviews on this page: 428 Google reviews (357 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Massage Therapist serving Mesa, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Healing Hands Massage Therapy: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Healing Hands Massage Therapy: 93/100 on this factor. Category median: 94.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Healing Hands Massage Therapy: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Healing Hands Massage Therapy: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Healing Hands Massage Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Healing Hands Massage Therapy: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
428 Google reviews we collected
5.0of 5
5 stars41998%
4 stars51%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 357 written reviews
98%praise
Praise34098%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3452%
Reasonable3148%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11333%
Would recommend8725%
Quality & results8023%
Communication298%
Speed & response165%
Price & value134%
Honesty & trust82%
What customers talk about
We read 357 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was amazing, knowledgeable and so very good at her craft.”
“Would recommend her to anyone experiencing any level of pain or tightness.”
“I had an amazing deep tissue massage with Samantha, and I can't recommend her enough!”
“Her space is clean and professional, she's very thorough and informative.”
“She explained everything about my massage as she went along.”
“She’s very communicative with what she’s finding with my areas of tension and trigger points, and she’s good at making you feel comfortable right away.”
“The rates there are reasonable; rooms & surroundings are calm, clean & soothing.”
“…did Manual massage had a waiting of at least one week not to mention overpriced!…”
“You can tell she really knows what she’s doing and genuinely cares about her clients.”
People customers mention
Kim29 reviews
Samantha8 reviews
Jasmine7 reviews
Abbagayl5 reviews
Becky5 reviews
Chenise4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Healing Hands Massage Therapy for 4 kinds of job. Pick one to see what they paid and said.
LLes5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a full body massage with Abygale. She was amazing, knowledgeable and so very good at her craft. My body felt so good afterwards. Thank you Abygale.💖
Reasonable price
MMichelle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I just one of the best 90 minute deep massages I’ve ever had. Cher was amazing, and a quite a joy. She really helped work out a lot of the stress I was holding in my body. I’m so thankful and appreciative.
Reasonable priceService not listed
JJazmin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been dealing with chronic pain in my back for years. She has been able to help me fix my problem. She is strong but thoughtful, she listens and really cares. I highly recommend her. Prices are very affordable and she is amazing.
Great priceService not listed
MMaria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cher was great. I loved the service.
Very relaxing and over all great experience 😌
CC3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Abbagayl does an incredible job every time I see her. She takes her time, never feels rushed and effortlessly creates a warm and relaxed environment. Would recommend her to anyone experiencing any level of pain or tightness.
Jjulie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I wanted to share some feedback regarding my recent appointment with Abbagayl. She did a fantastic job. I arrived with a headache and shoulder pain, and she relieved every spot with the right amount of pressure.
She was completely professional and very knowledgeable about how different muscle groups work together.…
Kim’s massage was amazing. The hot rocks and stretching were beneficial
Price assessment: Reasonable price
Services: Service not listed
Payment method: Cash
Response from the owner · 3 months ago
Thank you so much, Mark! We’re thrilled to hear that you had an amazing experience with Leann. We truly appreciate your support and look forward to welcoming you back each month! 😊
L
Les Brown5 reviewsiTotal number of Google reviews Les has written across all businesses on Google Maps, not just this one.
I had a full body massage with Abygale. She was amazing, knowledgeable and so very good at her craft. My body felt so good afterwards. Thank you Abygale.💖
Price assessment: Reasonable price
Payment method: Credit card
Response from the owner · a week ago
Thank you so much for your kind words! We’re delighted to hear that Abbgayl’s knowledge and care helped you feel better. We’ll be sure to share your lovely message with her. 💖
S
scott hannig5 reviewsiTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Thank you for your kind review, Scott! We’re so glad to hear Kim’s deep tissue work is helping you! We truly appreciate your support and look forward to continuing to help you feel better and move more comfortably at Healing Hands! 💆♂️✨
R
Robert Geiser9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Balance in professional and personal interaction. Would recommend.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 2 weeks ago
Thank you, Robert! We’re glad you appreciated the balance of professional care and friendly interaction. We truly appreciate your recommendation and look forward to seeing you again soon!
M
Michelle Elloway6 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
I just one of the best 90 minute deep massages I’ve ever had. Cher was amazing, and a quite a joy. She really helped work out a lot of the stress I was holding in my body. I’m so thankful and appreciative.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Cash
Response from the owner · 3 weeks ago
Michelle, thank you so much for your wonderful review! We’re thrilled to hear that your 90-minute deep tissue massage was one of the best you’ve ever had. It’s wonderful knowing Cher helped release so much of the stress you were carrying. We truly appreciate your kind words and look forward to welcoming you back to Healing Hands Massage Therapy! 💜
S
Sharon Malnory12 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Great deep tissue massage today. Highly recommend.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you, Sharon, for your wonderful 5-star review! We're so happy you enjoyed your deep tissue massage! We truly appreciate your recommendation and look forward to welcoming you back to Healing Hands Massage Therapy soon! 💜
J
Jeff Sides5 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Thank you so much, Jeff! ⭐️ We truly appreciate your continued support and your amazing recommendation. It means so much to our team at Healing Hands Massage Therapy. We look forward to seeing you again soon!
J
Jazmin Hidalgo6 reviewsiTotal number of Google reviews Jazmin has written across all businesses on Google Maps, not just this one.
I have been dealing with chronic pain in my back for years. She has been able to help me fix my problem. She is strong but thoughtful, she listens and really cares. I highly recommend her. Prices are very affordable and she is amazing.
Price assessment: Great price
Services: Service not listed
Payment method: Cash
Response from the owner · a month ago
Thank you so much, Jazmin! 💙 We’re so happy to hear that your session helped with your chronic back pain. It means a lot to know you feel listened to, cared for, and comfortable during your visits. Thank you for the wonderful recommendation and for trusting Healing Hands Massage Therapy! 🙌✨
D
Daniel Hidalgo5 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Kei is amazing, very knowledgable, she truly has healing hands!
Price assessment: Great price
Response from the owner · a month ago
Thank you so much, Daniel! 💙 We’re thrilled to hear you had such a great experience. ✨ We appreciate your 5-star review and look forward to seeing you again!
S
Stephanie LovlienLocal Guide · 16 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Cher was great! Knew how to read my muscles for the correct pressure!
Price assessment: Great price
Services: Service not listed
Payment method: Cash
Response from the owner · a month ago
Thank you so much, Stephanie! 💜 We’re so glad you had a great experience. We truly appreciate your 5-star review and look forward to seeing you again soon! 🌿✨
